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Troubleshooting |

39

* The backlight used in the LCD has a certain life span.

An indicator other
than green is blinking
or lit

The power management function may be
activated. Press any key on the keyboard,
move the mouse, or press the POWER button
on the remote control.

Please make sure the signal cable connected
to the main unit or to the connector of the
connected devices is connected properly.

Please make sure the conversion adapter is
connected properly.

Please make sure the power of the connected
computer or the video equipment is ON.

The screen turned
off

The screen displayed
normally but then
goes black, flickers,
or turns off*

Replacing with a new LCD is necessary.
Please consult your dealer / after-sales
service desk for service.

Symptom

Condition

Cause and solution

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Содержание PS42A

Страница 1: ...Stretched Display User Manual PS42A PS42B...

Страница 2: ......

Страница 3: ...ment 12 Attaching Mounting Equipment to Your Display 12 Installing for Portrait or Landscape Orientation 14 Installation in portrait mode 14 Display Components 15 Control Panel Location Buttons 15 Por...

Страница 4: ...e screen displays 41 Other troubles remote control 42 Other troubles connection through RS232 or LAN 42 Controlling the Display Remotely 43 RS232 LAN Connections 43 LAN Remote Control 43 RS232 remote...

Страница 5: ...onment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communicati...

Страница 6: ...ng of eco design requirements for energy related product Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with EMC regulation...

Страница 7: ...ess the prongs can be fully inserted WARNING Refrain from opening the display cabinet as there are high voltage components inside Refer servicing to qualified service personnel CAUTION To reduce the r...

Страница 8: ...of this product is as an Information Technical Equipment in an office or domestic environment The product is intended to be connected to a an external device and is not intended for the display of tel...

Страница 9: ...p of the display and do not use the display outdoors Do not bend crimp or otherwise damage the power cord Do not use the display in high temperature humid dusty or oily areas If display glass is broke...

Страница 10: ...cult to see and may produce eye fatigue due to insufficient contrast Suitable for entertainment purposes at controlled luminous environments to avoid disturbing reflections from the screen Cleaning th...

Страница 11: ...Package Contents 9 Package Contents Your new display should include the following items LCD monitor Quick Start Guide Remote Control Batteries Screw Remote Control Clamp Power cord By regional request...

Страница 12: ...cedures could result in damage to the equipment or injury to the user or installer Product warranty does not cover damage caused by improper installation remodelling or natural disasters Failure to fo...

Страница 13: ...e adequate room between the display and the enclosure in order to allow heat to disperse as shown below Make sure to provide air conditioning around the display or adequate ventilation so that heat ca...

Страница 14: ...ting interfaces that comply with UL1678 standard in North America Attaching Mounting Equipment to Your Display For installation it is recommended to use M6 screws and tighten them securely Screws shou...

Страница 15: ...on of Your Display 13 The back of the display is equipped with four screw holes and matching taped holes with a dimension of 400mm x 100mm 200mm x 100mm 400mm 100mm 4 mounting holes 100mm 4 mounting h...

Страница 16: ...or a face down position NOTE The operating environmental condition temperature when the display is in portrait orientation is 0 C to 50 C 32 F to 122 F The operating humidity is 10 80 without condensa...

Страница 17: ...d item in the OSD menu button Decreases levels for the selected item in the OSD menu Up button Moves the selection in the OSD menu right up Down button Moves the selection in the OSD menu left down Po...

Страница 18: ...l 9 Status LED Red LED Green Description AC switch Off Off Off AC off mode Power off mode On Off System is at power off mode Power on mode Power on LED On Off On System is at power on mode Power on LE...

Страница 19: ...ent compliant with the DVI standard of the digital input interface DVI input connector DVI2 Connects to the equipment compliant with the DVI standard of the digital input interface Service port For cu...

Страница 20: ...ects the current display aspect ratio to switch the options from Full TRIM_UP TRIM_DOWN Zoom and Normal SOURCE button Displays the OSD menu to switch the video input You can select HDMI DVI1 DVI2 and...

Страница 21: ...E button Selects the current picture mode to switch the options from Dynamic Cinema Custom and Standard VOLUME buttons VOL Adjusts the audio output levels The plus button increases and the minus butto...

Страница 22: ...ol are approximately 30 within a distance of about 4 5m Installing the Remote Control Batteries The remote control is powered by two 1 5V AAA batteries To install or replace batteries 1 Unlock the cov...

Страница 23: ...PLE Failure to follow this caution may result in injury if the display falls CAUTION Do not mount or operate the display upside down face up or face down IMPORTANT When setting the display down to ins...

Страница 24: ...ing screen images but if the same screen is displayed for too long the residual image will not disappear For a longer service life of this equipment please take precautions to the following Please tur...

Страница 25: ...e of equipment there is a limit on the number of connected units when making multi connection daisy chaining NOTE Do not connect disconnect cables when turning on the display or when turning on other...

Страница 26: ...or OFF This timer can be disabled in the OSD menu This value will be saved the default is 300 sec If the display is connected via HDMI DVI1 DVI2 VGA and switches to standby as a result of the Power Sa...

Страница 27: ...2 If the ambient light of the surrounding environment becomes darker and Current Lux 100 TS1 140 the backlight brightness Current BL will be adjusted to 0 BL1 4 Since this function depends on ambient...

Страница 28: ...tal and vertical adjustment respectively Normal Display the image that fills the height of the screen without changing its aspect ratio 1920 x 1080 1920 x 960 Other timing TRIM_UP Display the image th...

Страница 29: ...Sub Menu Name FUNCTION See Page Picture Adjusts the picture settings of the display 30 Setup Adjusts general settings of the display such as Scheduler Power Save 31 Initial Setting Adjusts the languag...

Страница 30: ...MENU button to display the OSD screen Press the up down button to select an item in the main menu 2 Making Selections in the OSD Main Menu Press the OK button to determine the selected item in the mai...

Страница 31: ...ng or press the OK button to display further features of the setting Press the plus minus button to select a setting and press the SOURCE button to determine the setting 6 Returning to the previous me...

Страница 32: ...tio Adjusts the Aspect Ratio setting Sets the aspect ratio to Full TRIM_UP TRIM_DOWN Zoom or Normal Color Range Selects the Color Range setting with options of 0 255 16 235 or Automatic Reset Picture...

Страница 33: ...iority and switches to the available source with the highest priority When the signal source with the highest priority recovers the display automatically switches to the source again When Signal Check...

Страница 34: ...DVI1 and DVI2 only Sets the Equalizer to Auto or between Level 1 and Level 7 VGA Setting Adjusts H Position V Position Clock Phase Auto Adjustment and Auto Restore Default Resets all the settings to t...

Страница 35: ...f The display will automatically decrease its brightness to conserve power when the light sensor is set to On Remote Operation Changes the Remote Operation to Enable or Disable When the Remote Keypad...

Страница 36: ...hould be avoided To alleviate image persistence turn off the monitor for as long as the previous image was displayed For example if an image was on the monitor for one hour and a residual image remain...

Страница 37: ...rnal commands Power ON Delay Adjusts the Power ON delay setting for the Standby mode and Power on mode The delay time can be set between 0 and 30 seconds Power on LED Sets the power on LED to On or Of...

Страница 38: ...urrent software of the display LAN Version Displays the version of the current LAN software of the display IP Address Displays the current IP address of the display Serial Number Displays the serial n...

Страница 39: ...Temperature setting Reset Picture Setting Resets the settings in the Picture menu back to their default settings NOTE If the picture settings such as Contract Brightness Sharpness Tint Color Backligh...

Страница 40: ...he main power switch is switched OFF The power indicator blinks in green An input connector without input signal may be selected Please press the input switching button to switch the input connector O...

Страница 41: ...signal cable connected to the main unit or to the connector of the connected devices is connected properly Please make sure the conversion adapter is connected properly Please make sure the power of t...

Страница 42: ...play condition of the screen changes over time Depending on the ambient temperature the image may be affected by the display condition of the screen This is due to the characteristics of the LCD panel...

Страница 43: ...rmally the equipment is not malfunctioning Please check the connection with the computer the computer s frequency resolution and its type of output signal The power turns off automatically Please chec...

Страница 44: ...running out of power Is the polarity of the battery reversed Are you pointing it properly at the receiver of the LCD Symptom Cause and solution Cannot control through RS232 Make sure that the reverse...

Страница 45: ...gh a LAN hub 1 Turn off the main power switch of the computer and the display If you make a connection while the power is on it the devices may fail 2 Using a straight type LAN cable connect the compu...

Страница 46: ...To connect the display and a computer through a serial connection 1 Turn off the main power switch of the computer and the display If you make a connection while the power is on the devices may fail 2...

Страница 47: ...lume Input source Switches between input signals Items about picture Adjusts picture mode backlight etc Items about multi display control Includes options used to set up multiple displays such as scre...

Страница 48: ...ter does not send the command packet within the timeout period a transmission error will occur If the display receives the command it will send a return command to the computer The computer checks the...

Страница 49: ...checksum 0x38 0x02 0x73 0x46 0x30 0x37 0x36 0x0D 0x33 checksum 0x34 0x02 0x2B 0x0D 0x10 Example 2 Set Brightness as 176 for ID 02 and this command is invalid checksum 0x38 0x02 0x73 0x46 0x31 0x37 0x...

Страница 50: ...e is ABC_123456 Send packet Byte 0 1 2 3 4 5 6 7 8 Name Length Check sum ID Cmd Type Cmd Code Value End Byte1 Byte2 Byte3 Hex 0x38 0x31 0x00 0x73 0x46 0x30 0x37 0x36 0x0D Return packet No return packe...

Страница 51: ...alue End Byte7 Byte8 Byte9 Byte10 Byte11 Byte12 Byte13 Byte14 Byte15 Hex 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x0D Return Packet Byte 0 1 2 3 4 5 6 7 8 9 10 Name Length Check sum ID Cmd Type C...

Страница 52: ...s 48 000 010 300 Tint 8 s A3 000 050 300 Color 8 s A2 000 050 300 Backlight 8 s AB 000 100 300 Hue 8 s 6E Byte1 Hue type and value can be 0x1 Red Hue 0x2 Magenta Hue 0x3 Blue Hue 0x4 Cyan Hue 0x5 Gree...

Страница 53: ...500 001 TRIM_UP 500 002 TRIM_DOWN 500 003 Zoom 500 004 Normal 500 Gamma 8 s 4A 000 gamma2 2 300 001 gamma2 4 002 gamma native Noise Reduction 8 s 4B 000 Off 300 001 Low 002 Middle 003 High Adaptive C...

Страница 54: ...value of Aspect Ratio V position 500 Color Range 8 s 4D 000 16 235 300 001 0 255 002 Auto Picture Reset 8 s 49 500 Value don t care Multi Display Control Monitor ID 8 s 5F 001 025 3300 00 is used for...

Страница 55: ...e7 Select the Video Source 0x00 VGA 0x01 HDMI1 0x05 DVI 0x06 DVI 2 Other values are reserved 8 Byte8 9 are reserved and should be 0x00 600 Note Some of the Video Sources are not supported if the model...

Страница 56: ...0 001 010 power off after x 30s Ex value 005 means 5 30s 150s power off after 150s Sleep Timer 8 s 53 000 off 300 001 5min 002 15min 003 30min 004 60min 005 90min 006 120min 007 180min Equalizer 8 s 7...

Страница 57: ...osition 8 s B8 000 100 500 VGA V Position Inc 8 s B9 500 Increase the V position step by step until the boundary VGA V Position Dec 8 s BE 500 Decrease the V position step by step until the boundary V...

Страница 58: ...mand Reply RTC Hour 8 s C1 000 023 500 RTC Minute 8 s C2 000 059 500 Light Sensor 8 s BA 000 Off 300 Ambient Light Sensor 001 On 500 IR Control 8 s 63 000 Disable 300 There is no function for all the...

Страница 59: ...a multiple of 5 and Backlight1 Backlight2 Backlight3 1000 Default 100 Refer to page 25 Light Sensor Backlight2 8 s D7 5 value 95 value is a multiple of 5 and Backlight1 Backlight2 Backlight3 Default 4...

Страница 60: ...000 99999 Operation time when normal power off process is executed 100 unit is minute Cumulative working time 10 g 88 00000 99999 100 unit is minute Thermal Sensor Value 10 g 5A 1 Input value Byte1 By...

Страница 61: ...Ex Byte1 0x19 means the Tint value on OSD is 25 Byte2 7 OSD value return value 16 Byte2 0x00 0 means the Red Hue value is 16 Byte3 0x10 16 means the Magenta Hue value is 0 Saturation 14 g 74 Byte1 Co...

Страница 62: ...atio is Zoom only Aspect Ratio H Zoom 8 g 62 90 300 100 90 means 90 300 means 300 for aspect ratio is Zoom only Aspect Ratio V Zoom 8 g 63 90 300 100 90 means 90 300 means 300 for aspect ratio is Zoom...

Страница 63: ...ve Contrast 8 g 3D 000 Off 100 001 On Color Range 8 g 3E 000 16 235 100 001 0 255 002 Auto Setup On Off Timer Schedule function 14 g DC Input value Byte1 Byte2 Byte3 Byte9 1 Byte1 3 0 The Number of th...

Страница 64: ...yte6 0x00 0x3B 7 Byte7 Select the Video Source 0x00 VGA 0x01 HDMI1 0x05 DVI 0x06 DVI 2 0xFF Default Other values are reserved 8 Byte8 9 are reserved and should be 0x00 Ex Byte1 0x61 means the Timer no...

Страница 65: ...0x01 IP Address Byte1 0x02 Get Subnet Mask Byte1 0x03 Default Gateway Byte1 0x04 Primary DNS Byte1 0x05 Secondary DNS Byte1 0x06 MAC Address 2 Byte2 9 are reserved should be 0x00 Return value Byte1 B...

Страница 66: ...ess at Input value the return value should be Ex MAC address 00 22 64 7E 2C 82 Byte1 0x06 same as Byte1 at Input value Byte2 0x00 Byte3 0x22 Byte4 0x64 Byte5 0x7E Byte6 0x2C Byte7 0x82 Byte8 9 are res...

Страница 67: ...on timing resolution VGA setting Auto Adjustment 8 g 42 000 Disable 100 001 Enable Initial Setting Language 8 g 64 000 English 100 001 French 002 German 003 Spanish 006 Japanese RTC Year 8 g A9 018 0...

Страница 68: ...the buttons at the keypad board is no function 001 Enable Anti Image Retention 8 g 5C 000 Off 100 001 Picture Shift Time Format 8 g 40 000 24 hour 100 001 12hour Multi Display Control Monitor ID 8 g...

Страница 69: ...te11 0x00 Ex If the Scale Firmware Version 1 02 Byte1 0x03 Byte2 1 Byte3 Byte4 0 Byte5 2 Byte6 Byte11 0x00 500 Light Sensor Light Sensor Backlight3 8 g 76 10 value 100 value is a multiple of 5 and Bac...

Страница 70: ...B 0 value 1980 value is a multiple of 20 and Threshold1 Threshold2 150 Light Sensor Current Lux 10 g 7C 150 value 13500 means current lux detected by light sensor is 13500 lux Light Sensor is Off Retu...

Страница 71: ...4000 1 Response Speed Standard Value 8 0ms G to G Scanning Frequency Horizontal 29 to 81 kHz Vertical 56 to 76 Hz 50 60 Hz frame lock Terminals AC Power input Video Input DVI 1 DVI 2 Support DVI D onl...

Страница 72: ...ving VESA DPM compliant Energy Star Ver7 1 CEC Unnecessary radiation VCCI A JIS C 61000 3 2 J55032 Class A EN50155 CNS13438 Class A Operational Environment Temperature 0 to 50 C Humidity 10 to 80 No c...

Страница 73: ...60 1280x1024 60 1280x1024 60 1280x1024 60 1280x1024 60 1280x1024 75 1280x1024 75 1280x1024 75 1280x1024 75 1366x768 60 1366x768 60 1366x768 60 1400x1050 60 1400x1050 60 1400x1050 60 1400x1050 60 1440...

Страница 74: ...if applicable follow applicable legislation or agreement you may have The mark on electrical and electronic products may only apply to the current European Union Member States Outside the European Un...

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