In the Case of Problems
31
9 In the Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following informa-
tion first. In the case of technical problems, you can contact our hotline service,
tel. 0180 5 00 13 88 (cost via Telekom at time of going to print: 12 ct/min). In the
case of claims under the terms of guarantee, contact your sales outlet. There is a
2 year period of guarantee.
Problems and solutions
Problems
Solutions
No telephone calls
possible
- The telephone is not connected properly or is
defective.
- The PC is switched on,
- A complete power failure has occurred.
- The required application is not properly installed
or is not executed correctly,
- The provider is experiencing faults.
Connection is disturbed
or cut off
- Check the configuration of the Internet connec-
tion *
).
The system no longer
responds
- Restart the PC.
*
)
Establishing a connection and possible voice delays could be caused by:
S
the current PC utilisation rate,
S
the type and speed of the Internet connection,
S
the use of security features, such as a firewall.
Service-Hotline Germany: Tel. 0180 5 001388 (cost via Telekom at time of going to print: 12 ct/min)
