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User's Manual 

8. Performing Advanced Operations 

Version 3.1.1 

77 

Huddle Room Solution 

8.5.2 

Performing a Consultative Transfer 

You can consult with a party before transferring the call to them. 

 

To perform a consultative transfer: 

1. 

In a call with Steve, he asks you (Alan) to transfer him to Hilary. Touch 

Call Menu

. 

 

        

 

2. 

Scroll down in the Call Menu to select 

Consultation transfer

. 

 

        

 

3. 

In the TRANSFER TO field, enter Hilary's number (or select it from a Directory or Call Log) 
and touch the 

Dial 

softkey;

 

Hilary's AC-HRS device rings and Hilary answers:  

 

        

 

4. 

Touch 

Transfer

 or press the TRANSFER key on the AC-HRS. Hilary is connected to Steve. 

 

Содержание AC-HRS

Страница 1: ...User s Manual IP Phones and Room Solutions Huddle Room Solution Version 3 1 1...

Страница 2: ......

Страница 3: ...uage 25 5 2 Selecting Ring Tone 26 5 3 Displaying Contacts Pictures 27 5 4 Enabling Call Waiting 28 5 5 Managing Simultaneous Incoming Calls 28 5 5 1 Configuring Busy on Busy 29 5 6 Making Sure the NT...

Страница 4: ...ough a Call is Coming in 57 6 11 Troubleshooting 57 7 Performing Basic Operations 59 7 1 Using Audio Devices 59 7 2 Checking Voice Quality 59 7 3 Making Calls 60 7 3 1 Dialing 61 7 3 2 Redialing 62 7...

Страница 5: ...Conference 81 8 9 Muting Calls 86 8 10 Viewing and Playing Voicemail Messages 87 8 10 1 Sending an Incoming Call Directly to Voicemail 88 8 10 2 Calling a Contact s Voicemail Directly 88 8 10 3 Sendin...

Страница 6: ...re 3 6 Reverting to Letters e g abc 22 Figure 5 1 Adjusting Volume Locally on the UC HRS 457 SPK 39 Figure 5 2 Adjusting Volume Locally on the UC HRS 458 SPK 39 Figure 7 1 Answering a Call from the 45...

Страница 7: ...stered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners Product specifications are subject to change without notice WEEE EU Directive Pursuant...

Страница 8: ...Name 400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator s Manual Huddle Room Solution 457 458 Quick Setup Guid...

Страница 9: ...device phone and one HRS speaker UC HRS 457 SPK or UC HRS 458 SPK Designed for Small size huddle rooms and small group meeting spaces seating up to six participants with a distance of 2m 6ft from each...

Страница 10: ...icipants Mute a single participant Unmute a participant Change a participant s privileges Attendee can add participants Host can do everything Lock a conference View conference info Join a meeting thr...

Страница 11: ...When unpacking make sure the following items are present and undamaged AC HRS Device Stand Handset Cord Cat 5e Ethernet Cable AC Power Adapter Optional Speaker and integral USB cable 457 458 If anyth...

Страница 12: ...escribed in Table 2 1 Figure 2 1 Front View Table 2 1 Font View Description Item Label Name Description 1 Ring LED Indicates AC HRS device status Green Idle state Flashing blue Incoming call ringing R...

Страница 13: ...Favorites screen 6 MENU Accesses menus Call Log Calendar Settings Device Status Administration Favorites 7 REDIAL Accesses a list of recently dialed numbers one can be selected to redial 8 Lock Allows...

Страница 14: ...dset jack i e port RJ 9 to connect the handset RJ 45 port to connect to the Ethernet LAN cable for the LAN connection uplink 10 100 1000 Mbps If you re using Power over Ethernet PoE power to the AC HR...

Страница 15: ...er is powered via the USB cable Figure 2 4 UC HRS 457 Speaker in a PoE Environment Power is supplied to the AC HRS device via the Ethernet cable Power is supplied to the speaker via the USB cable The...

Страница 16: ...1 Off hook the handset if on hook and place the AC HRS device upside down i e base up on the conference desk 2 On the AC HRS device s stand identify outer notches 3 On the AC HRS device s base identif...

Страница 17: ...Use the table below as reference to the idle screen above Table 3 1 HRS Touch Screen in Idle State Reference Description Top left to right Presence status Available Busy or Away See Table 6 1 for mor...

Страница 18: ...Call Menu Conference Displayed 1 after a number is dialed and the call is answered on the other side and 2 after you answer a call Touching the softkey opens the ADD PARTICIPANT screen BXfer Displaye...

Страница 19: ...ions Menu Description Call Log Accesses logged calls All Calls Missed Calls Received Calls and Dialed Calls Favorites Accesses the Favorites directory Settings Used to customize AC HRS device settings...

Страница 20: ...is password protected See the Administrator s Manual for details To navigate to a menu item Press the navigation control button s upper lower left or right rim or press the item s number e g open the...

Страница 21: ...select abc lower case letters ABC upper case letters Abc first letter upper case the rest lower case 123 numerical mode i e numbers 3 Select abc for example and then on the keypad press 2 for example...

Страница 22: ...ble quotation marks Exclamation mark Single quotation mark Question mark Greater than Plus Less than Hyphen Comma _ Underscore Forward slash Approximates Note that the asterisk symbol is entered direc...

Страница 23: ...fter an AC HRS device locks Incoming calls are allowed but outgoing calls need the lock code Without the lock code users cannot access the Call Log Calendar and Corporate Directory When signing in for...

Страница 24: ...ouch the Settings item and scroll to select Device Security 2 In the Device Security screen select Locking the Device and then select Enabled To disable the feature You can disable the lock feature In...

Страница 25: ...evice for enhanced usability 5 1 Changing the Screen Language The touch screen supports multiple languages English is the default but you can change it to another To change the default 1 Open the Lang...

Страница 26: ...tones to indicate incoming calls To select a ring tone 1 Open the Ring Tone screen MENU hard key Settings Ring Tone 2 Navigate to and select a ring tone A sample of each ring tone is played as you na...

Страница 27: ...are displayed with Favorites incoming calls outgoing calls conference calls visual voice mail and call logs The figure below shows contacts pictures displayed for Favorites The figure below shows cont...

Страница 28: ...ct Disable disables call waiting OR Enable enables call waiting OR Busy on Busy see Section 5 5 1 below 3 Touch the Select softkey to apply your settings 4 Touch the Save softkey to save your settings...

Страница 29: ...ght corner of the device flashes blue 5 5 1 Configuring Busy on Busy If you re already in an active call on either the AC HRS device or Skype for Business client and a call comes in the Busy on Busy f...

Страница 30: ...trator can change it It must be set to Enabled for date and time to be automatically retrieved from the NTP server To make sure the NTP server is enabled 1 Open the Date and Time screen MENU hard key...

Страница 31: ...1 1 31 Huddle Room Solution To configure the time format Navigate to and select the Time format option and then select the format of your choice To configure the date format Navigate to and select the...

Страница 32: ...ures the brightness of the screen when it s in active mode which is for example after a calendar reminder pops up in your screen or when a call comes in or after you press a key on the dialpad etc Low...

Страница 33: ...ve Mode feature three Microsoft parameters apply 1 Enable Disable 2 Timeout during work hours and 3 Timeout when out of the office The third determines how much time in dimmer mode must pass before th...

Страница 34: ...immediately identify the caller s location The network administrator configures geographical location for each subnet see the Administrator s Manual After you sign in your geographical location is do...

Страница 35: ...9 Uploading Logs to Microsoft Server You can upload logs from the AC HRS device to Microsoft s Skype for Business server for troubleshooting support purposes To upload logs 1 In the Settings screen s...

Страница 36: ...ce provider s domain name FQDN Note In hosted environments it s common practice that this hosted domain name is different to the enterprise s domain name Refer also to 400HD Series IP Phones for Skype...

Страница 37: ...s displayed on the screen 2 Press the VOL or VOL key on the keypad to adjust the volume After adjusting the Ringer Volume level disappears from the screen 5 11 2 Adjusting Tones Volume Tone volume can...

Страница 38: ...key the Handset Volume bar is displayed on the screen 3 Press the VOL or VOL key on the keyboard After adjusting the Handset Volume bar disappears from the screen 5 11 4 Adjusting HRS Speaker Volume T...

Страница 39: ...u can adjust volume locally on the speaker Here s how to adjust the volume on the UC HRS 457 SPK Use the figure as reference Figure 5 1 Adjusting Volume Locally on the UC HRS 457 SPK Here s how to adj...

Страница 40: ...from a contact listed in the directory the touch screen displays the name listed The Personal Directory and Corporate Directory display the presence status of contacts if your network administrator s...

Страница 41: ...ncoming call from a contact listed in the directory the touch screen displays the name listed To add a contact to the Personal Directory 1 Open the Personal Directory CONTACTS hard key Groups softkey...

Страница 42: ...ersonal Directory To edit contact information 1 Access the Personal Directory CONTACTS hard key Groups softkey Personal Directory 2 Navigate to the name of the contact to edit 3 Touch the Details soft...

Страница 43: ...ACTS hard key Groups softkey Personal Directory 2 Navigate to the contact to delete 3 Touch the Details softkey the contact details are shown 4 Touch the Delete softkey a Delete current contact warnin...

Страница 44: ...tory after a call with them is logged Note A maximum of 1 000 people can be added to the Favorites directory To add a person to your Favorites directory 1 Open the Call Log MENU key Call Log 2 Select...

Страница 45: ...e Contact details screen s Favorite softkey shown below 5 13 6 Removing a Person from Favorites You can remove a person from the Favorites directory To remove a person from the Favorites directory 1 O...

Страница 46: ...the T9 feature is available See the next section for details To search for a contact 1 Access the AC HRS device directory 2 Search for a contact Scroll down to the contact in the list OR Key the firs...

Страница 47: ...example appears many times in the directory users can enter alex space and then the first letter of the family name To access a contact in the Corporate Directory using T9 1 Open the Corporate Direct...

Страница 48: ...1 1 Open the Corporate Directory press the CONTACTS hard key and select Corporate Directory 2 In the directory touch the Input softkey 3 If you re searching for Alex for example on the dialpad press...

Страница 49: ...trator if it isn t already the default is enabled For more information see the Administrator s Manual You need to sign in to the AC HRS device with Username and Password If you signed in with PIN code...

Страница 50: ...tion see the Administrator s Manual Table 5 2 Meeting Status Applies to Non Microsoft Theme Screen Icon Description Meeting will be starting Meeting has started You can Snooze a Reminder or Dismiss it...

Страница 51: ...has already started press the MENU hard key on the AC HRS device and touch the Calendar option In the list of meetings that opens navigate to the meeting whose attendees presence statuses you want to...

Страница 52: ...Huddle Room Solution User s Manual 52 Document LTRT 12922 This page is intentionally left blank...

Страница 53: ...onference Adding Participants You can initiate a conference and add participants to a meeting To initiate a conference and add participants 1 In the idle screen touch the Meet Now softkey you re promp...

Страница 54: ...r touch Call Menu and then select Mute All OR To mute a single participant In the Conference screen touch their unmuted icon it changes to muted Note If another participant mutes you you ll view in yo...

Страница 55: ...their muted icon it changes to unmuted 6 4 Changing a Participant s Privileges Note Attendee can only add participants Host can do everything To change a participant s privileges In the Conference sc...

Страница 56: ...y s presence status when making an outgoing call In the screen below for example you can see that the presence status of the called party Donald is Busy Table 6 1 Presence Statuses Icon Presence Statu...

Страница 57: ...ds messages that allow the network administrator to deploy monitor and manage the HRS efficiently When the speaker for example is disconnected An alarm is sent to the IP Phone Manager Pro informing th...

Страница 58: ...Huddle Room Solution User s Manual 58 Document LTRT 12922 This page is intentionally left blank...

Страница 59: ...u can easily change audio device during a call To change from speaker to handset Activate speaker and pick up the handset the speaker is automatically disabled To change from handset to speaker Off ho...

Страница 60: ...n displays and the called party s name if it s listed in the AC HRS device directory the called party s presence status in the screen below it s Away Be Right Back the number on which the called party...

Страница 61: ...ch the Clear softkey To cancel the call touch the Cancel softkey 2 Do any of the following Don t do anything dialling is automatically performed after a few seconds Touch the Dial softkey dialing is p...

Страница 62: ...RL 7 3 2 Redialing You can redial a number you previously dialed To redial 1 Press the REDIAL hard key on the AC HRS device the Dialed Calls screen is displayed listing in chronological order recently...

Страница 63: ...n 7 3 3 Dialing a Missed Call The AC HRS device logs all missed calls To dial a missed call 1 Open the Call Log MENU hard key Call Log and select Missed Calls 2 Navigate to the missed call to dial if...

Страница 64: ...key OR touch the Accept softkey the speaker is automatically activated When you answer the touch screen displays the icon and the caller s details and call duration Note HD in the touch screen indica...

Страница 65: ...ou can answer a call from the speaker 7 5 1 Answering a Call from the 457 Speaker UC HRS 457 SPK Use the figure below as reference Figure 7 1 Answering a Call from the 457 Speaker 7 5 2 Answering a Ca...

Страница 66: ...tkey will be displayed instead of the Reject softkey if your network administrator configured voicemail You can press it to send an incoming call directly to voicemail See below To send an incoming ca...

Страница 67: ...ng but no answer To silence the ringing of an incoming call Touch the Silent softkey Answer a silenced call by pressing the Accept softkey or picking up the handset 7 8 Ending an Established Call You...

Страница 68: ...end a call from the speaker 7 9 1 Ending a Call from the 457 Speaker UC HRS 457 SPK Use the figure below as reference Figure 7 3 Ending a Call from the 457 Speaker 7 9 2 Ending a Call from the 458 Sp...

Страница 69: ...ure has been disabled the network administrator must re enable for synchronization to function See the Administrator s Manual for more information To view missed calls 1 Open the Call Log MENU hard ke...

Страница 70: ...aved on a daily basis In the case of a power outage some of the received information may be lost If you view missed calls by pressing the Missed softkey the missed calls notification no longer appears...

Страница 71: ...the HotDesk feature Press the MENU hard key on the phone and then click the HotDesk softkey Note If the phone is locked a popup prompt is displayed after the HotDesk softkey is selected prompting you...

Страница 72: ...ctive call To answer a waiting call a A call with Donald is in progress b A call comes in from Hilary To answer Hilary 1 Touch the Accept softkey the waiting call from Hilary is answered the previous...

Страница 73: ...User s Manual 8 Performing Advanced Operations Version 3 1 1 73 Huddle Room Solution Note To enable disable the call waiting feature see Section 5 3 on page 27...

Страница 74: ...tched to the speaker For the call to be disconnected as it was in earlier versions refer to your network administrator 8 4 Handling Multiple Incoming Calls The AC HRS device is capable of handling up...

Страница 75: ...User s Manual 8 Performing Advanced Operations Version 3 1 1 75 Huddle Room Solution just touch the caller s name in the screen...

Страница 76: ...change the key s functionality to consultative transfer See the Administrator s Manual for more information 8 5 1 Performing a Blind Transfer You can transfer a call to a destination party without co...

Страница 77: ...ative transfer 1 In a call with Steve he asks you Alan to transfer him to Hilary Touch Call Menu 2 Scroll down in the Call Menu to select Consultation transfer 3 In the TRANSFER TO field enter Hilary...

Страница 78: ...e feature to be available your enterprise network administrator must enable it on the AC HRS device See the Administrator s Manual for details To perform a semi consultative transfer 1 Donald asks you...

Страница 79: ...fect similar to adding a participant to a conference It can be performed via the AC HRS device s menu softkey or via the Skype for Business client if the user is paired To merge calls 1 While in a cal...

Страница 80: ...all touch the Call Menu softkey and then navigate to and select the Transfer to Parking Lot option The screen notifies you of the number to dial on another AC HRS device to retrieve the call 2 On anot...

Страница 81: ...rence The feature is integrated with Microsoft Exchange so in an email invitation to join a Skype for Business meeting you can touch a Join link To initiate a conference 1 In the AC HRS device s idle...

Страница 82: ...ions 5 13 and 5 14 for more information After finding them touch the Dial softkey Touch the Call Log softkey and navigate to and select a log from within which you can add a participant After navigati...

Страница 83: ...Conference screen To disconnect a conference participant In the Conference screen touch the participant to disconnect e g Hilary in the figure above or navigate to them by pressing the left or right r...

Страница 84: ...ers rather than for example to PSTN mobile calls 1 In the Conference screen touch the participant whose privileges you want to change e g Hilary and then touch the Call Menu softkey 2 In the Call Menu...

Страница 85: ...and in the Call Menu screen that opens navigate to and select the Conference Info option To mute a remote participant In the Conference screen touch the participant to mute touch the Call Menu softkey...

Страница 86: ...s you you ll view on the screen the message A presenter wants you to unmute yourself Press the illuminated red mute key on the AC HRS device to unmute yourself 8 9 Muting Calls You can mute the microp...

Страница 87: ...ction Your network administrator must enable private voicemail for you You must sign in to the AC HRS device with your username and password If you signed in with your PIN code voicemail will be unava...

Страница 88: ...ing ringing The feature can be used if you need to for example Communicate a message now because later you won t be able to but the contact s presence status now indicates they re busy Be efficient wi...

Страница 89: ...ate to and select the Transfer to my Voice mail option 8 10 4 Sending an Existing Call with Contact X to the Voicemail of Contact Y You can transfer an existing call with contact X to the voicemail of...

Страница 90: ...Huddle Room Solution User s Manual 90 Document LTRT 12922 This page is intentionally left blank...

Страница 91: ...t on the rear of the AC HRS device Make sure the other end of the LAN cable is connected to the network switch If it s not inform your network administrator AC HRS device is not ringing Volume is set...

Страница 92: ...udiocodes com 2018 AudioCodes Ltd All rights reserved AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP User Management Pack VMAS VoIPerfect VoIP...

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