Appendix
Trouble
Detail
Page
The battery
pack can only
be used a
short time.
Is it adequately charged?
•
Charge until the red charging/
notification indicator goes out.
―
Does the battery pack have adequate service life
remaining?
P. 20
Is the product left in the place for a long
period where "
" (out of service area)
appears?
P. 37
When making
a call, there is
a busy signal
and the call
does not
connect.
Is the product within the service area or
where signal is good enough?
P. 37
The wireless line is extremely busy or the
party is calling. Retry later.
―
There is no
TV (1Seg)
display /
picture stops
/ audio stops
/ picture is
snowy.
Is the battery low?
P. 37
Is the digital terrestrial TV broadcast
signal adequate?
P. 73
Does the location where you are watching
match the selected region?
P. 73
Is the product at a normal temperature?
The product may stop functioning if at a
high temperature.
P. 17
Camera does
not operate.
Is the battery low?
P. 37
Is the product at a normal temperature?
The product may stop functioning if at a
high/low temperature.
P. 17
If symptoms do not improve after checking each of the above,
information is provided through "
トラブル診断
" (Japanese) of au
homepage:
(
https://www.au.com/trouble-check/
)
Remotely Locking the Product with
Anshin Lock Service
Even if you have not set remote locking beforehand, you can call the
Customer Service Center and have the screen, Osaifu-Keitai
®
, etc.
remotely locked.
Anshin Lock Service is available at no charge.
■
Calling the Customer Service Center and Remotely
Locking/Unlocking the Product
From a fixed-line phone,
0077-7-113
(toll free)
From an au cell phone,
113
without area code (toll free)
Business hours: 24 hours (7 days a week)
•
Follow voice guidance to complete procedure.
◎
For details, refer to "
取扱説明書
詳細版
(Full Instruction Manual)"
(Japanese). "
取扱説明書
詳細版
(Full Instruction Manual)"
(Japanese) is available on the au homepage.
Using Keitai Sagasete Anshin (Keitai
Search) Service
You can use the Keitai Sagasete Anshin (keitai search) service to have
the Customer Service Center find your au phone's approximate
location if misplaced or lost.
The locationing setting on the product is preset to "Allow" to allow it to
be found.
◎
For details, refer to "
取扱説明書
詳細版
(Full Instruction Manual)"
(Japanese). "
取扱説明書
詳細版
(Full Instruction Manual)"
(Japanese) is available on the au homepage.
81