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Appendix/Index
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer.Service.Center
(for service canceling procedure or operation in case of loss
or theft)
From a land-line phone,
0077-7-113 (toll-free)
From an au cell phone, 113 without area code (toll free)
Secure.cell.phone.support.center
(for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll-free)
Business hours 9:00－21:00 (7 days a week)
■ au after-sales service information
Services
Secure cell phone
support plus members
Others
Replacement cell phone delivery service
Spontaneous failure
(1st year)
Free of charge
No recompense
Spontaneous failure
(2nd year or later)
Customer charge
1st: 5,250 yen
2nd: 8,400 yen
Partially damage,
water soak, irreparable
damage, theft or loss
Holding over and repair
Spontaneous failure
(1st year)
Free of charge
Free of charge
Services
Secure cell phone
support plus members
Others
Spontaneous failure
(2nd year or later)
Free of charge (for 3
years)
Actual cost
Partially damage
Customer charge
Upper limit: 5,250 yen
Water soak, irreparable
damage, loss, theft
No recompense
No recompense
(model change)
* Charge amounts are all tax-included.
Replacement.cell.phone.delivery.service
◎ When you have trouble with your au cell phone, replacement
cell phone (same model, same color, including new battery) is
delivered to the specified place by calling to.
Return your damaged cell phone within 14 days after
replacement cell phone is delivered.
◎ Available up to twice in a year from the day you use this service
as a start day. If you do not use this service in the past year at
the subscription to this service, it will be 1st and if you use, it
will be 2nd.
* For details, refer to au homepage.
Holding.over.and.repair
◎ Repairs due to water soak and irreparable damage are not
covered by this service.
◎ Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g. disassembly,
change of parts, painting, etc.) by the customer are not covered
by this service.
◎ You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.