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Appendix/Index
After-sales service
■ When asking for repair
For repair, contact Secure cell phone support center.
During the
warranty period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
◎ Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or
lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ Collected au cell phones by Replacement cell phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also replaced parts by au aftersales
service are collected and recycled by KDDI. They are not
returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
GALAXY SⅢ Progre main unit and its peripherals for four
years after discontinuation of production. "Performance
parts for repair" refers to parts required for maintaining the
functions of the product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■ Secure cell phone support plus
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
◎ You can apply for membership only at the time of purchasing
your au cell phone.
◎ Once you cancel the membership, you cannot reapply for it until
you purchase an au cell phone next time.
◎ Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au
cell phone.
◎ When an au cell phone is handed over to you or someone else,
the Secure cell phone support plus membership is also handed
over to the successor of the cell phone.
◎ When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Secure cell phone support
plus" membership for the old au cell phone is automatically
canceled.
◎ Service contents are subject to change without notice.