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Configuring Client Settings
Configuring System Settings
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4.2.4 Configuring Shadow Settings for Remote Assistance
The Shadow feature allows an administrator to remotely assist client users in resolving problems or configuring local
settings. When this feature is enabled, an administrator can monitor and control a client from a remote computer
just like a local user.
NOTE
• To use the Shadow feature on a remote computer, you need to install the Atrust
Device Manager and Java software on the remote computer (varied with your
version of Atrust Device Manager), and add your client into a managed group
under Atrust Device Manager. For detailed instructions, please refer to the
User’s Manual for Atrust Device Manager.
To enable the Shadow feature and set the password for remote assistance, please do the following:
1. On Atrust Client Setup, click System > Password .
2. Under the Shadow section, click Enable Shadow .
3. The Shadow feature is enabled and a window appears for you to set the password for remote assistance.