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Testing the phone

Testing functionality

You can test and determine your phone’s functionality:
• Are all key LEDs working?
• Is the display working?
• Do all keys work?
• Are the loudspeaker, handset, ring volume, ring tone, alert tone and speaker-

phone mode functioning correctly?

The following may be checked by administrator:

• Device ID for the phone

• OpenStage software version

• Line power level

You can test your phone’s functionality.

Prerequisite:

The phone is in idle mode.

Open the Program/Service menu.

Select and confirm the option shown.

€

Use these buttons to navigate between the different options.

You can test one of the following:
• LED
• Display
• Key
• Asset ID
• Firmware version
• Power level

Seclect and confirm one of the options above. Usually the test process will last
for a couple of seconds.

Example: Testing the LED

Open the Program/Service menu.

Select and confirm.

Select and confirm the option shown.

All LEDs on the phone should light for a few seconds.(

Phone test

LED

Содержание UNIFY OpenScape 4000

Страница 1: ...OpenScape Desk Phone CP200T OpenScape 4000 User Administrator Guide A31003 C1000 U124 01 7619...

Страница 2: ...Unify Software and Solutions GmbH Co KG 11 2019 All rights reserved Reference No A31003 C1000 U124 01 7619 The information provided in this document contains merely general descriptions or characteris...

Страница 3: ...oblems consult your ad ministrator Use only original accessories The use of other accessories is hazardous and will render the warranty extended manufacturer s liability and the CE and other markings...

Страница 4: ...one front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can con siderably reduce the servi...

Страница 5: ...one 12 The user interface of your telephone 13 Navigation keys 16 Programmable function keys 17 Keypad 18 Display 20 Idle mode 20 Mailbox 22 Messages callback requests 22 Voicemail 22 Call log 23 Prog...

Страница 6: ...swering calls 40 Answering calls for another member of your team 40 Directed call transfer 41 Using the speakerphone 41 Making calls 42 Using the caller list 42 Making calls using system speed dial nu...

Страница 7: ...for the executive phone at the secretary phone 65 Accepting calls for the executive phone when already on a call 65 Transferring calls directly to the executive phone 65 Accepting calls on the executi...

Страница 8: ...8 Contents Fixing problems 74 Caring for your telephone 74 Troubleshooting 74 Contact partner in case of problems 74 Responding to error messages on the screen 74 Index 76...

Страница 9: ...described This User Administartor Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP200T and all of its functions running on a Open Scape 4000 configuration It contai...

Страница 10: ...department re garding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept...

Страница 11: ...General information 11 Team functions To increase the efficiency of telephony your service personnel can configure various Team functions such as pickup groups hunt groups and call distribution groups...

Страница 12: ...the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable...

Страница 13: ...Getting to know the OpenScape Desk Phone CP200T 13 The user interface of your telephone 1 8 2 3 4 5 6 7 3...

Страница 14: ...l to prevent the other party from listening in under certain circumstances for example when consulting with someone else in the room or in case of annoying background noise 4 You can use the navigatio...

Страница 15: ...Scape Desk Phone CP200T Properties of your OpenScape Desk Phone CP200T Display type Grayscales Display 192 48 pixel Illuminated display Full duplex speakerphone function Headset USB Wall mountable Sig...

Страница 16: ...and menus You use the Z button to confirm options and launch functions Key Functions when key is pressed In lists and menus One level back Entry selected Cancel action In input fields Delete character...

Страница 17: ...how they are programmed you can use the keys as follows Function keys page 17 Selected dialing keys page 18 A function can be programed for each key as well as a phone number at the second level The...

Страница 18: ...beling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Multi functio...

Страница 19: ...19 Getting to know the OpenScape Desk Phone CP200T 3 1 Space 2 Next letter in upper case 3 Delete character Key 1x 2x 3x 4x 5x...

Страница 20: ...e menu may contain the following entries Unanswered calls1 Incoming calls1 Outgoing calls1 Deact call forwarding2 Act FWD FIXED3 Act FWD VAR ALL BOTH Display callbacks4 Direct call pickup Voice encryp...

Страница 21: ...ition to icons for different situations and options Your attention will be drawn to events in the second line Icon Meaning The ringer is deactivated The phone lock is activated The Do not disturb func...

Страница 22: ...the key The most recent entry is displayed Example Voicemail Press the mailbox key If your system is appropriately configured you can call the voice mailbox directly and immediately play back the mes...

Страница 23: ...nted The caller list is automatically displayed page 20 in the idle menu page 20 Information is displayed regarding the caller and the time at which the call was placed Example Program Service menu Us...

Страница 24: ...ssion every four seconds triple tone sequence If a call is waiting you hear a short tone beep every six seconds The number or the name of the caller appears on the display Answering a call via the han...

Страница 25: ...een Press the key shown The LED lights up if nec Raise or lower the volume Keep pressing the key until the desired volume is set Ending a call Press the key shown The LED goes out Accepting a call via...

Страница 26: ...r call if nec Set the call volume U S mode If your communication system is set to US mode contact your service person nel you do not have to hold down the speaker key when replacing the handset when s...

Страница 27: ...shown Deactivating Press the lit key Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the ha...

Страница 28: ...established as soon as your input is complete On hook dialing j internal Enter the station number External calls Enter the external code and the station number The party you are calling answers via lo...

Страница 29: ...ast ten external telephone numbers dialed are stored automatically You can redial them simply by pressing a key Displaying and dialing saved station numbers Press the Redial key to dial the last numbe...

Страница 30: ...is displayed e g in the case of recalls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the...

Страница 31: ...to the party on hold Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is restored Combine the calling parties into a three party conf...

Страница 32: ...number Confirm when the phone number is complete Fixed call forwarding is saved and activated Activating fixed call forwarding Prerequisite A fixed call forwarding destination is saved Press the forw...

Страница 33: ...ription applies for the following forwarding types Forwarding for intnl Forwarding for extnl Forwarding on busy Call forward no reply Forwarding on busy no reply Programming a forwarding destination a...

Страница 34: ...rwarded You can en ter a maximum of 60 seconds If the value is the system forwarding time is used The time set here is also used by the Forwarding on busy no reply forwarding type Confirm the option s...

Страница 35: ...r Press the key shown The LED lights up You hear a ring tone Cancel callback Confirm the option shown or Do not answer the call After ringing four times the callback is canceled by de fault When confi...

Страница 36: ...rm the option shown The party is called and the entry deleted from the list Viewing and deleting a stored callback or Open the idle menu Select and confirm the option shown Select and confirm to displ...

Страница 37: ...caller in the conference Toggling between the conference and a consultation call or second call Conducting a consultation call during a conference and connecting it to the conference Connecting confer...

Страница 38: ...are connected to a conference and wish to view the other participants Select and confirm the option shown The first party is displayed The phone number and if necessary the name of the conference part...

Страница 39: ...ant in the conference at this point The conference cannot be transferred to a second call Prerequisite You are in a conference While in a conference j Call the new party Inform this party about the tr...

Страница 40: ...e mode The phone rings Call for is displayed on the phone Lift the handset and Press the flashing Pickup key You have now picked up the call The key LED lights up You can use speakerphone mode or Lift...

Страница 41: ...handset j Enter the system code for Display on request consult your administrator if necessary The phone number is displayed once you have entered the code Using the speakerphone A colleague addresse...

Страница 42: ...requisite You have retrieved the caller list and the selected call is dis played Select and confirm the option shown Removing an entry from the caller list Prerequisite You have retrieved the caller l...

Страница 43: ...ial key Configure a speed dial key You can program the keys 0 to 9 with ten frequently used phone num bers Press the key shown Select and confirm the option shown Select and confirm the option shown j...

Страница 44: ...u will hear the dial tone j Enter the external phone number j Enter the DID number you wish to use j Dial the external number En bloc sending correcting numbers If this feature is configured contact y...

Страница 45: ...ect and confirm the option shown The last digit entered in each case is deleted j Enter the required digit s Canceling en bloc sending Select and confirm the option shown or Press the key shown The LE...

Страница 46: ...Confirm when the phone number is complete Call forwarding is saved and activated Deactivating variable call forwarding r Press the lit key The LED goes out or or Open the idle menu Select and confirm...

Страница 47: ...option shown j Enter the time in seconds after which the call should be forwarded You can en ter a maximum of 60 seconds If the value is the system forwarding time is used The time set here is also u...

Страница 48: ...ld and resume the call later on You can block the second call or the signal tone page 49 Ending the first call and answering the waiting call Replace the handset Your telephone rings Answer the second...

Страница 49: ...vice menu Select and confirm Select and confirm Select and confirm the option shown to activate or Select and confirm the option shown to deactivate the camp on feature Saving a number You can save yo...

Страница 50: ...ll is now parked Replace the handset If Park is not available you will receive acoustic and also visual notification If you want to return the Confirm and continue the call or Replace the handset You...

Страница 51: ...internal number and hear a busy signal It is important that you reach the called party Select and confirm the option shown The called party and person to whom this party is talking hear an alerting t...

Страница 52: ...mmable keys can not be used by the us er With this new feature it is no longer necessary to program a Shift key on the OpenScape Desk Phone CP200T Must be activated by the administrator 1 Unallocated...

Страница 53: ...firm Press one of the function keys e g The function of this key will be displayed on the screen You can press an other function or programmable key to display its function To return back to the Idle...

Страница 54: ...nfirm the option shown Select and confirm the option shown Confirm the option shown Confirm the option shown The available functions depend on your configuration If a function is miss ing contact your...

Страница 55: ...am Service menu Confirm the option shown Select and confirm the option shown or Select and confirm the option shown Press the configured repdial key or Press the configured direct station select key D...

Страница 56: ...lable via the menu you must enter codes to access them These codes are configured in the HiPath 4000 system You can obtain these codes from your administrator Example Locking the phone with simultaneo...

Страница 57: ...ing the number Open the Program Service menu Confirm the option shown Select and confirm the option shown or Select and confirm the option shown Press the required repdial DSS key Select and confirm t...

Страница 58: ...e number If your entry is correct Carried out is displayed Unlocking the phone Open the Program Service menu Select and confirm the option shown Select and confirm the option shown j Enter the code nu...

Страница 59: ...er or name from appearing on the displays of external parties you call The feature remains active until you deactivate it Open the Program Service menu Select and confirm Confirm the option shown This...

Страница 60: ...60 Privacy security Your service personnel can activate deactivate caller ID suppression for all phones...

Страница 61: ...Within your own OpenScape 4000 system you will need an internal PIN For other OpenScape 4000 systems in the network you will need a network wide PIN Open the Program Service menu Select and confirm S...

Страница 62: ...are then unchanged Logging the phone off from the current port j Enter the logoff code If necessary ask your administrator for this code j Enter the PIN Unplug the phone plug from the port socket Log...

Страница 63: ...as 0905 for 9 05 9 05 am or 1430 for 14 30 2 30 pm Confirm You see the following screen Deleting a saved appointment Open the Program Service menu Select and confirm Select and confirm Using timed rem...

Страница 64: ...y is configured as secretary Example calling the secretary from the executive phone The LED is not lit the secretary is not on a call Prerequisite Configured a DSS key _ Press the secretary DSS key Li...

Страница 65: ...accepted a call for the executive phone on the secretary phone _ Press the executive DSS key You are connected to the executive phone With announcement Announce the call partner Replace the handset Wi...

Страница 66: ...nfigured for the executive A Group Park programmed function key is configured on the first and second executive phones Parking a call on the first phone _ Press the Group Park programmed function key...

Страница 67: ...ll to a specific destination phone e g to a secretary phone On the destination phone the phone number of the transmi ting phone is also briefly displayed for the signal call You can press the programm...

Страница 68: ...configured on another telephone simultaneously functions as the secondary line on that telephone Line utilization Private line A line that is used by a single telephone This line cannot be used as a s...

Страница 69: ...flashing rapidly a call has arrived for you and needs to be answered or LED on the DSS keys is flashing slowly a caller is trying to reach another mem ber of your team who has not yet answered Using D...

Страница 70: ...e You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it Prerequisite On your phone there is a sensor key programmed with the func tion Rin...

Страница 71: ...nal requirements Adjusting the receiving volume during a call You are conducting a call Raise or lower the volume Keep pressing the key until the desired volume is set Z Save Adjusting the ring volume...

Страница 72: ...p pressing the key until the desired volume is set Z Save Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the mi crophone you...

Страница 73: ...level You can test your phone s functionality Prerequisite The phone is in idle mode Open the Program Service menu Select and confirm the option shown or Use these buttons to navigate between the diff...

Страница 74: ...on this key Check whether your telephone is locked The following message appears on the screen Phone locked To unlock enter the PIN If the phone is locked enter your PIN to unlock it The phone does no...

Страница 75: ...ncorrectly blocked or invalid entry prerequi site not met e g second call not waiting in the case of alternating incomplete number dialed Possible reactions Correct entry select permitted option and e...

Страница 76: ...ecking the key assignment 73 Conference 31 Consultation 31 Consultation on a key 56 D Dialing en bloc 44 from the caller list 42 with speed dialing 42 Dialing numbers using redial 29 Direct station se...

Страница 77: ...Shift 29 Shift key 29 Speaker call 44 Speakerphone notes 25 Speakerphone mode 25 26 function 25 26 information 25 setting the room character 72 setting the volume 72 Speed dialing dialing 42 saving st...

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