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Problem/Question
Symptoms
Solution
Problems in establish-
ing connection with
Device
(red)
icon in System Tray
To check if a device is connected, right click the
System Tray icon and select Wireless USB Man-
ager to view the list of available devices and to
see the green Connected icon next to the de-
vice name of the newly established connection
- Green System Tray icon
does not light
up to indicate that a connection has been es-
tablished,
OR
- The Device is not listed in the
Wireless USB
Manager
screen
Power not connected to Device:
ensure
that the correct power supply is connected to
the device side.
Device Adapter requires restart:
detach
and re-attach the Device Adapter from the
Table Adapter to restart the hardware.
Wireless Device is out of range:
if you
experience frequent Wireless link disconnec-
tion, the Wireless Device may be out of range
– the solution is to bring the Wireless Device
closer to the Wireless USB Host.
Device Adapter requires pairing:
if you are
adding a Device Adapter that was not part of
a set, or if you are connecting to a new un
-
recognized Host, you may need to perform
the Pairing procedure see
Appendix B: Pair-
ing Procedure.
Channel busy mes-
sage displays when
I try to change the
channel
Note: manual channel
selection may be re-
stricted by local com-
munication regulation
laws.
External radio interference may exist close to
the PC/device
Channel selection SW may have failed
• Another wireless system may be in use in
proximity to the PC or device environment,
and may cause temporary interference to the
wireless USB system. Try to select a different
channel (where applicable - local regulatory
restrictions may apply)
• Close the message box, detach the PC
Adapter from your PC and re-attach it. If the
message displays again, try to change the
channel again.
Problems with Pairing
see also -
Appendix
B: Pairing Procedure
The Pairing procedure does not result in the
confirmation screen “WIRELESS USB device has
been paired”, or results in an error message.
Detach and re-attach Device Adapter
OR
Re-attach PC Adapter, then attach Device
Adapter
OR
Detach all Adapters, restart PC and try Pairing
again.
Pairing with multiple
Hosts present – each
pairing must corre-
spond to a specific PC
Adapter (Host) see
also -
Appendix B:
Pairing Procedure
If more than a single PC Adapter (Host) has
been attached to the PC at any time, the pairing
process requires that at least one PC Adapter
be connected while the Device Adapter is being
paired
Ensure that a single PC Adapter is attached to
the PC, and then re-attach the Device Adapt
-
er to perform Pairing.
