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APPENDIX A: TROUBLESHOOTING HELP
Problem/Question
Symptoms
Solution
PC Adapter is attached
to PC, but I see the
Gray icon in System
Tray.
Host show Disconnected
(Gray) icon
in System Tray
Detach and re-attach PC Adapter
OR
Exit from the Wireless USB Manager (right-click
the System Tray icon, select Exit) and restart the
Wireless USB Manager.
OR
Detach PC Adapter, restart PC, re-attach the PC
Adapter
Display Adapter icon
is not displayed in the
System Tray
Display Adapter icon
is not displayed
in the System Tray.
Detach and re-attach the power supply of the
A/V Adapter
OR
Detach and re-attach the PC Adapter to restart
the adapter hardware.
OR
Reset the PC and try again to establish the wire-
less connection to the A/V Adapter.
The External Display is
not activated
No image is displayed by the remote screen
(external display).
Check to see that the video cable between the
A/V Adapter and the display screen is connect-
ed properly and securely.
Ensure that you have selected the correct input
source in the display screen controls (e.g. HDMI,
VGA, Line In, and Digital Input).
Check to see that the power supply to the dis-
play screen is connected properly.
Make sure that the Screen Resolution that is set
on the PC is supported by the external display.
Please see Sec. 5.2 Configuring the Display via
the Display Icon Context Menu and Sec. 5.3.3
Adjusting Screen Resolution for instructions.
The A/V Adapter is
not activated
No image is displayed by the remote
screen, and the A/V Adapter LED is off.
Make sure you have connected the power sup-
ply to the correct port on the A/V Base.
Movie playing is dis-
rupted by moving
the laptop
Some laptop models offer an active hard-
disk protection feature that locks the hard-
disk when too much motion is detected by
the laptop. This may cause movie playing to
be disrupted when moving or jarring the lap-
top.
Disable or lower the sensitivity of the active
hard-disk protection mechanism.
