Manufacturer’s Warranty – Australia
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.”
For the purpose of the above paragraph specific definitions for major failure are given in the ACL Act 2010. Atlas
considers major failure to be when the original, unopened and new package is missing contents, contents are
damaged or defective, or the fan, light, wall or remote control does not operate when initially installed.
The Atlas Fan Company (Atlas) warrants to the original consumer purchaser of each Atlas Fan ("You"), that if any
part of the motor, excluding the wall controls, remote controls or pull cord mechanisms ("Controls”) fails due to a
defect in material or workmanship ("Defect") during your lifetime while the Atlas Fan is still installed in the exact
location in which it was originally installed following the original purchase, then Atlas will provide a replacement part
to you free of charge.
If any part of the motor in your Atlas Fan fails due to a defect in material or workmanship ("Defect") within 12
months after the original date of purchase by you, while the fan is still installed in the exact location in which it was
originally installed, and you report this defect to Atlas immediately, Atlas will provide the necessary labour to repair
the defect free of charge.
If any part of the motor excluding the wall controls or remote controls ("Controls”) in your Atlas Fan fails due to a
defect in material or workmanship ("Defect") more than 12 months after the original date of purchase by you, while
the fan is still installed in the exact location in which it was originally installed, Atlas will provide the necessary parts
only free of charge to repair the defect. You will be responsible for all labour costs incurred in repairing the defect.
MOTOR:
If the wall control fails at any time within 12 months after the original date of purchase due to a defect, Atlas will
provide the necessary parts and labour to repair the defect free of charge.
If the remote control fails at any time within 12 months after the original date of purchase due to a defect, Atlas will
provide the necessary parts to repair the defect free of charge (“D.I.Y. installation”). NB: Remote controls are not
part of the fan, instead being a separately connected accessory device. The remote control receiver is often fitted
into the fan mounting bracket for convenience but is not an integral part of the fan and not covered by the warranty
provisions of the fan itself. Resetting/Changing of DIP switches in remote controls is not covered by warranty and a
service call fee WILL apply. Batteries (if supplied), are done so as a complimentary (free) item only and are not
covered by warranty.
CONTROLS:
Light Globes, (if supplied), are done so as a complimentary (free) item only and not covered by warranty.
LIGHTS:
• Ceiling fans and fixed wiring products MUST ONLY be installed by qualified and suitably licensed person/s. A
copy of your proof of qualified installation is required when claiming a warranty. (Electrical Safety Certificate)
• Warranty periods begin from the date of purchase only. A copy of your proof of purchase is required when
claiming a warranty.
• When products are installed in a location requiring special access equipment (scaffolding, scissor lifts etc) the
cost of providing, installing and operating special access equipment must be borne by the site owner. The need
for, or use of such equipment must be stated when discussing a service call. Charges will be levied by Atlas to
arrange special access equipment, and these must be paid in advance.
• If goods are found to be free of defects or the product is not functioning properly as a result of faulty installation
then Atlas reserves the right to charge the customer a service fee.
Please discuss your needs with a sales professional who knows your local area and select your fan carefully.
Proper performance relies on the right fan being correctly installed in the optimum location. If your fans that do not
perform as expected though which are not faulty, you must refer to the retailer you bought the fan from, Atlas
cannot replace or exchange under warranty.
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