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Recovery from

System Failures

You may be responsible for recovering the system from cartridge tapes or
diskettes after a system failure at the customer site.

The procedures for reinstalling the operating system software are provided in
Chapter 3, Software Installation. This chapter provides procedures for
recovering system administrative and voice files. Depending on the version
of the software you have installed on your computer, there may be some
minor differences in the system messages that appear on the screen.

N o t e

The file restore procedures in this chapter are also used for upgrading from
release 1.1 to release 2.0 of AUDIX Voice Power, and for reinstalling
release 2.0

Before you can recover the system after a crash, you must first determine
what caused the crash to occur and then try to fix it.

There are three possible problems that might have occurred:

Hard disk failure

Motherboard failure

Data corruption

Refer to Chapter 4, Configuration Testing and Troubleshooting, to determine
what the problem is and how to resolve it. The remainder of this chapter
explains how to recover system administrative and voice files after hard disk
failure or data corruption.

Note

If the customer has a tape drive, it should be used for recovery. Recovery

from diskette is much slower and should be used only if tape is not

available.

Recovery from System Failures 6-1

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Содержание 6386 WGS

Страница 1: ...AT T 999 500 355 Issue 1 July 1990 AUDIX Voice Power Installation and Maintenance Guide...

Страница 2: ...instruction manuals may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules...

Страница 3: ...Cards 2 13 Installing Additional Memory 2 16 Installing the Cartridge Tape 2 30 VDC600 Board Configuration and Installation 2 39 IVP4 Board Configuration and Installation 2 41 DCP Board Configuration...

Страница 4: ...Troubleshooting Hardware Verification Application Operation Problems 4 1 4 1 4 8 5 Upgrade Procedures Upgrade Procedures Upgrade from Release 1 1 to Release 2 0 Reinstalling Release 2 Backing Up Admi...

Страница 5: ...Memory Expansion Board Installing SIMMs on Memory Expansion Board Switch L07LL 1 through L07LL 6 Switch L07LL 7 and L07LL 8 Switch L06LL 1 through L06LL 4 Switch L06LL 5 through L06LL 8 Switch L06LL s...

Страница 6: ...nd Jumper Locations and Settings Location of Switches on IVP4 Board Settings for SW1 1 and SW12 1 Location of Jumpers on DCP Board 6386 WGS System Module Back Panel 6386E WGS System Module Back Panel...

Страница 7: ...rocess includes installing circuit board hardware and connecting to the switch Hardware Maintenance contains procedures for cleaning the floppy disk drive and cartridge tape drive if installed Chapter...

Страница 8: ...circuit boards and software may be installed and tested by AT T before the system is shipped to the customer site If your system has been preassembled you can skip the instructions given in Chapters...

Страница 9: ...ing and also provides good workspace for the System Manager or operators who will be using the system The site should be comfortable for the operators and should meet the following environmental requi...

Страница 10: ...Controller VDC600 Card not required for 6386SX WGS one to three Integrated Voice Power IVP4 circuit cards Digital Communications Protocol DCP circuit card for integrated AVP with System 75 switch con...

Страница 11: ...AUDIX Voice Power Upgrade Utility R1 0 if you are upgrading from AUDIX Voice Power R1 1 For integrated AUDIX Voice Power with System 75 switch configurations a Digital Communications Protocol DCP por...

Страница 12: ...ouch tone keys on the telephone set keypad are enclosed in squares such as 3 and Functions keys keys that start with an F followed by a number appear in boxes with the current meaning following in par...

Страница 13: ...0 AT T User s Guide 6386 25 Document No 562 200 103 AT T User s Guide 6386E 33 Document No 562 200 106 WGS Processor WGS Processor WGS Processor AT T 570 571 User s Guide Document No 999 300 561 AT T...

Страница 14: ......

Страница 15: ...onal circuit boards and connecting peripheral devices The additional circuit boards and software may have been installed and tested by AT T before the system is shipped to the customer site If your sy...

Страница 16: ...ion as an AUDIX Voice Power processor a minimum of 4 MB of memory is required and at least a 68 MB hard disk is required Instructions for increasing system memory are included in this document If it i...

Страница 17: ...nected externally to the system module AT T 2224 CEO modem for remote access except System 25 with IS II AT T 570 571 printer for report printing AT T 470 47 1 and 580 581 printers are also supported...

Страница 18: ...properly grounded Grounding can be established by placing the equipment on a properly grounded work mat and by wearing a properly grounded wrist strap The wrist strap must have intimate contact with...

Страница 19: ...e case vary from model to model The procedures for opening the case on all five models are described on the following pages Find and follow the instructions to open the case of the model you have then...

Страница 20: ...ys is provided with the system module 3 Loosen the two main cover securing screws on the back panel as shown in Figure 2 1 FIGURE 2 1 6386 WGS Main Cover Securing Screws 4 Pull the cover towards the f...

Страница 21: ...F and if any cables have been connected to the system module disconnect them 2 Unlock the cover lock A set of keys is provided with module 3 Remove the top cover of the system by lifting from the Figu...

Страница 22: ...top left of the system just behind the power supply unit refer to Figure 2 3 There are two screws remove the outer screw FIGURE 2 3 6386E WGS Access Cover Removal 5 Pull the top of the cover outward...

Страница 23: ...plastic bag in the carton with the system module 3 Loosen the three main cover securing screws on the back panel as shown in Figure 2 4 FIGURE 2 4 6386SX WGS Main Cover Securing Screws 4 Slide the cov...

Страница 24: ...ag in the carton with the system module 3 Loosen the three main cover securing screws on the back panel as shown in Figure 2 5 FIGURE 2 5 6386 25 WGS Main Cover Securing Screws 4 Slide the cover off t...

Страница 25: ...dule disconnect them Unlock the cover lock A set of keys is packed in a plastic bag in the carton with the system module Remove the top cover B of the system by lifting from the rear Loosen the cover...

Страница 26: ...and then away from the chassis If you are installing additional memory on the motherboard disconnect all cables that cover the air deflector C Then remove the air deflector by lifting it gently outwa...

Страница 27: ...to install an expansion board 1 Refer to Figure 2 8 Remove the slot cover by removing the screw A from the metal cover B Then lift out the metal cover Save the screw to secure the board in place later...

Страница 28: ...re that the connector edge of the board is properly aligned with the socket on the adapter board The front edge of long cards goes in the alignment guide attached near the front bottom on floor models...

Страница 29: ...he computer chassis using the screw removed from the slot cover plate as shown in Figure 2 10 FIGURE 2 10 Securing the Board 5 After all expansion boards have been installed replace the system module...

Страница 30: ...se a special memory expansion board memory board plugs into one of the 32 bit slots FIGURE 2 11 6386 and 6386E WGS Memory Expansion Board The memory expansion Modules SIMMs The board has 16 sockets fo...

Страница 31: ...r sides The 1 MB chips have leads on only two sides You may use only one type of SIMM on each memory board 2 To install one kit of four SIMMs insert the four SIMMs only in the sockets marked 1 in Figu...

Страница 32: ...B boards come first followed by 8 MB 4 MB 2 MB and 1 MB boards The calculated values X and Y are determined as follows a b c d The boards must be in order from largest to smallest In the boxes of the...

Страница 33: ...switch positions 1 through 6 as shown in Figure 2 13 FIGURE 2 13 Switch L07LL I through L07LL 6 b Set L07LL switch positions 7 and 8 as shown in Figure 2 14 FIGURE 2 14 Switch L07LL 7 and L07LL 8 then...

Страница 34: ...n Figure 2 17 Set switches 1 4 so they correspond to the switch settings shown d Set L06LL switch positions 5 through 8 as shown in Figure 2 16 FIGURE 2 16 Switch L06LL 5 through L06LL 8 Find the Y va...

Страница 35: ...53 13 29 45 61 6 22 38 54 14 30 46 62 7 23 39 55 15 31 47 63 7 Install each memory board in a 32 bit slot 3 connectors Use the leftmost available slots on the 6386 WGS and the rearmost available slot...

Страница 36: ...y installed on the motherboard Follow these steps to install additional memory on the motherboard 1 Locate the empty Single In line Memory Module SIMM sockets for the processor that you are working on...

Страница 37: ...FIGURE 2 19 Location of Memory SIMM Sockets on 6386 25 WGS Hardware Installation 2 23...

Страница 38: ...isk controller circuit card in order to obtain access to the SIMM sockets 3 Each empty SIMM socket holds two SIMMs For each socket insert the first SIMM into the left slot and the second SIMM into the...

Страница 39: ...of insertion FIGURE 2 21 Inserting the SIMMs into Sockets 5 Make sure that the SIMM is seated correctly If not gently spread the retaining clips C just enough to permit the top edge of the SIMM to be...

Страница 40: ...m configuration information to the CPU total onboard RAM 4 MB or 8 MB serial port enable disable COM2 port disabled All other jumpers are left in the factory default configuration The location and cor...

Страница 41: ...GURE 2 22 Location of Motherboard Jumpers on 6386 25 WGS Acknowledge Parallel Printer Port Serial Communications Port 387 Coprocessor Password Reset Video Display Type Printer Hardware Installation 2...

Страница 42: ...E22 Pw E23 E24 LPT1 LPT2 COM1 COM2 BW CLR E28 E31 E34 EDGE PROM E25 E26 E27 E29 E30 E32 E33 E35 E36 E37 E38 E39 E40 E41 E42 E43 E44 E45 E46 E47 E48 E49 E50 E51 Remote Reset El E6 E7 E8 E9 Onboard Ram...

Страница 43: ...wer cord On the 6386E 33 WGS 1 Leave the jumper between pins E6 and E8 in place 2 Remove the jumper between pins El 1 and El 3 and place it between pins E7 and E9 Serial Port Configuration Jumpers Ser...

Страница 44: ...ridge Tape Drive installation kit contains the following items a 125 MB streaming tape drive a tape drive controller board a flat cable Note The cartridge tape drive is not compatible with the DCP car...

Страница 45: ...5 or 6386E 33 WGS a Remove the brackets attached to the tape drive Save the screws to secure the new brackets The new mounting rails are packed in the plastic bag with the power cord b Attach the new...

Страница 46: ...are factory set and should not require changing The jumper locations and settings are shown in Figure 2 25 FIGURE 2 25 Streaming Tape Unit Jumper Locations and Settings 2 32 Hardware Installation and...

Страница 47: ...move the metal shield from the bottom right bay of the system module chassis by removing the two mounting screws as shown in Figure 2 26 FIGURE 2 26 Removing the EMI RFl Shield Hardware Installation 2...

Страница 48: ...cure the drive in the chassis using thetwo screws removed from the metal shield as shown in Figure 2 27 CAUTION Exercise extreme care so that no exposed components on the underside of the drive unit a...

Страница 49: ...plied in the kit to the connector at the rear of the tape drive B This connector will either be marked This Side Up or have a key to prevent it from being attached incorrectly Attach it as specified C...

Страница 50: ...e drive first and then work upward If you are installing the tape drive at the same time that you are installing additional memory on the motherboard the cables to the disk drives may already have bee...

Страница 51: ...ottom of the tape controller to IRQ5 DRQ1 and DACK1 as shown in Figure 2 29 2 Set the 10 position DIP switch on the tape controller to the configuration shown in Figure 2 29 3 Leave all other jumpers...

Страница 52: ...in this chapter Replacing Disk Drive Cables If the disk drive cables have been disconnected either to allow insertion of additional memory or to make it easier to install the tape drive they should be...

Страница 53: ...he locations and settings are shown in Figure 2 30 For more information on default settings see the Video Display Controller Installation Guide packed with the board The VDC should be installed in the...

Страница 54: ...FIGURE 2 30 VDC600 Switch and Jumper Locations and Settings 2 40 Hardware Installation and Maintenance...

Страница 55: ...need to add IVP4 boards to the system use the following procedures 1 Check the switches on the IVP4 board Each IVP4 board has two banks of switches AUDIX Voice Power requires at least one board and m...

Страница 56: ...Note Boards with slide different batches exactly opposite Services support switches are not uniform Different parts were used in If these settings do not work try setting the switches If that doesn t...

Страница 57: ...jumpers on the DCP board The jumpers should be set as shown in Figure 2 33 FIGURE 2 33 Location of Jumpers on DCP Board Phone Line Other 2 Carefully insert the board in its proper location The board g...

Страница 58: ...module case by reversing the directions provided earlier for opening the case All peripherals and cables connect to the back panel of the system module The position of each connector is shown in Figu...

Страница 59: ...FIGURE 2 34 6386 WGS System Module Back Panel B E C A D F G FIGURE 2 35 6386E WGS System Module Back Panel G F D C FRONT E A Below B Above Hardware Installation 2 45...

Страница 60: ...FIGURE 2 36 6386SX WGS System Module Back Panel FIGURE 2 37 6386 25 WGS System Module Back Panel 2 46 Hardware Installation and Maintenance...

Страница 61: ...FIGURE 2 38 6386E 33 WGS System Module Back Panel Hardware Installation 2 47...

Страница 62: ...onitor and the other end to the monitor power outlet B N o t e On the 6386E 33 WGS floor model this socket is located at the base of the system module in the rear On the 6386E WGS floor model this soc...

Страница 63: ...t agree with the hardware found POST displays an invalid configuration message You must run the setup utility whenever the POST routine indicates that the configuration is invalid or specifically requ...

Страница 64: ...Redirect Com 1 Redirect Corn 2 CPU Speed Shadow RAM Control Cache Control Power on Memory Test Parallel Port You may find it necessary to modify the 11 27 98 Mon 10 52 59 640 KB All Enabled 3072 KB 3...

Страница 65: ...key to display the help menu After reading the help information press the Esc key to return to the setup screen If you use the ROM resident version of the setup utility on the 6386SX 6386 25 or 6386E...

Страница 66: ...1 and 2 The bottom jack is used for line pairs 3 and 4 The wiring is shown in Figure 2 39 FIGURE 2 39 IVP4 Board Connectors If the lines pairs are run individually type 884A adapter may be used to con...

Страница 67: ...d to the jack labeled line Use standard RJ11 cable A single port on a type TN 754 Interface Board in the System 75 is required to provide the data to the DCP board An available port on an existing boa...

Страница 68: ...ation Panel In the Setup Mode the switches have the following functions Set Up Function When pressed while turning power ON causes the printer to enter Setup Mode The printer will be in Function Mode...

Страница 69: ...ide supplied with the printer 2 Be sure that the printer has paper that the ribbon is properly installed and that the cover is closed The printer will not enter Setup Mode if it is out of paper or if...

Страница 70: ...plug in the printer 2 Connect the 25 pin DB25 connector end of the parallel printer cable to the parallel port on the WGS system module The cable connector has pins and the WGS connector has sockets...

Страница 71: ...plays the Customer Test introduction screen Press Enter to continue The Customer Test main menu appears Use the Down arrow key to move the highlight bar to System Checkout or Test All Modules the comm...

Страница 72: ...under a cover near the left end of the front panel to the right of the speaker grill To gain access to the switches slide the cover upwards The option switches should be set UP U or DOWN D as follows...

Страница 73: ...etting DUD for these three switches is 2400 bps asynchronous operation See the documentation packed with the modem for other values S1 7 D Modem interprets commands sent by DTE U Modem ignores data fr...

Страница 74: ...yor atzo7 nand press Enter twice For all modems type at atzo51 y and press Enter twice The parameter meanings are as follows o7 o7 y or o7 n Automatic answer enabled yes or no o12 o12 y Transparent d...

Страница 75: ...tape drive if installed Maintaining the Floppy Disk Drive If you perform frequent data backups you may need to clean the floppy disk drive Clean the disk drive when any of the following conditions ar...

Страница 76: ...When a new tape is used the head assembly should be cleaned after the first two hours of use Since the cartridge tape drive is used primarily as a backup device the cleaning schedule should be based o...

Страница 77: ...es System 25 with Integrated Solution II software All others including System 25 without IS II For installation on a System 25 using IS II follow the directions in the AT T Integrated Solution II Inst...

Страница 78: ...ng UNIX Operating System V 386 Release 3 2 2 or later Foundation Set The set includes Base System Package FMLI Package FACE Package AUDIX Voice Power System Modification Software FACE HELP Package Edi...

Страница 79: ...e steps 1 2 3 4 5 Insert the Customer Test disk supplied with the system into drive A Boot the system by turning power ON or by pressing the Reset button if the system is already on The system boots f...

Страница 80: ...rective actions The Customer Diagnostics diskette is provided in the back of the AT T WGS User s Guide for your machine When the problem is corrected restart the procedure for loading the UNIX Operati...

Страница 81: ...he screen In some situations you may see a partition definition as shown below N o t e Cylinders Partition Status Type Start End Length 1 Active UNIX O end max 100 In this case it will be necessary fo...

Страница 82: ...t 25 of the hard 25 100 of the hard disk you enter c to specify in Active partition If so it will be activated each time you reset your computer or when you turn it on again Please type y or n 9 Type...

Страница 83: ...the default Filesystem assignments They will vary from system to system The system prompts you to confirm that the default assignments are acceptable Type n and press Enter The system prompts you to i...

Страница 84: ...for the size of your hard disk as shown in the table below or calculated from the formula following the table when answering these prompts How many cylinders would you like for swap paging 1 max How m...

Страница 85: ...68 Disk 2 usr2 692 If your disk size is not present in the above table use the following formula swap Divide the total number of cylinders on the disk by the root u s r number of MB on the disk and mu...

Страница 86: ...rompted insert diskette 2 into the floppy disk drive and press Enter Continue loading disks as prompted Note Each remaining diskette will take 3 to 5 minutes to copy to the hard disk After the last di...

Страница 87: ...t diskette of the FACE HELP package into the floppy disk drive Type installpkg and press Enter to load it The FACE HELP package will display the following menu 1 Install Office HELP Files ONLY 2 Insta...

Страница 88: ...Editing Package into the floppy disk drive 3 Type installpkg and press Enter 4 When prompted press Enter again 5 When the installation of the Editing Package is complete you will receive the prompt V...

Страница 89: ...Administration menu select Peripheral Setup and press Enter The peripheral Setup menu appears At the Peripheral Setup menu select Enable Disable Second Serial port and press Enter The Enable Disable S...

Страница 90: ...screen appears For the login name use audix and for the full name use Audix Voice Adm Next allow audix to have system administrative privileges by changing No to yes in this field Press F3 SAVE A Con...

Страница 91: ...sk drive 3 Type installpkg and press Enter 4 When prompted press Enter again 5 When the installation of the AUDIX Voice Power File System Modification Software is complete the following message displa...

Страница 92: ...r y n 7 Type y if the number matches the correct time zone and press Enter The following message appears Is dayLight savings time ever used y n 8 Type y or n as appropriate The names of files are disp...

Страница 93: ...Ctrl Alt Del to reboot the system Installing AVP Application Software Loading the AUDIX Voice Power Application software takes approximately 15 minutes to complete The number of diskettes in the appli...

Страница 94: ...ifying the number of phrases added to the speech database There are approximately 500 phrases You are now prompted to enter the login of the AUDIX System Administrator 6 Type audix and press Enter You...

Страница 95: ...sk drive At the prompt type installpkg and press Enter If you are installing the Switch Interface Software for the System 75 DEFINITY you will be asked which version of the switch you are using Files...

Страница 96: ...e optional FACE HELP Package FACE Package FMLI Package Integrated Voice Power System Software Release 1 1 If AUDIX Voice Power will be integrated with the System 75 the following software package must...

Страница 97: ...ministrator Registration Auto Attendant Administration Outcalling Administration These administrative tasks are detailed in the AUDIX Voice Power System Manager s Guide The following administrative ta...

Страница 98: ...u are not already logged in 2 Insert the Cartridge Tape Utility Package diskette in the floppy disk drive This is a UNIX package that comes with the UNIX Operating System Foundations Set 3 At the prom...

Страница 99: ...ve the cursor to System Administration and press Enter Move the cursor to peripheral Setup and press Enter Move the cursor to Serial port Setup and press Enter Populate the fields as follows Serial Po...

Страница 100: ...type installpkg 13 Remove the diskette when the installation is complete 14 Connect the modem to serial port 1 on the back of the computer using an RS 232C cable 15 Connect the modem to the network c...

Страница 101: ...ipated there may be problems in the administration of the application or in the administration of the switch If the application problem is described in the troubleshooting tables you may be able to fi...

Страница 102: ...problem Dedicated memory If not 0384 KB a Memory problem replace memory b Motherboard problem Base memory If not 0640 KB a Memory problem replace memory b Motherboard problem Extended memory If not 3...

Страница 103: ...d disk 5 If you replaced the hard disk it will be necessary to reload all operating system and application software Refer to Chapter 3 Softwure Installation for information on reinstalling the softwar...

Страница 104: ...must reinstall the software and restore the system data files Refer to Chapter 3 Software Installation for information on reinstalling the software Refer to Chapter 6 Recovering from System Failure f...

Страница 105: ...ected properly and there is a dial tone To run the IVP4 board diagnostics follow these steps 1 At the Login prompt type maint and press Enter 2 At the Password prompt type the password and press Enter...

Страница 106: ...Application Package Administration and press Enter The Application Package Administration window is displayed 3 Move the cursor to AUDIX Voice power and press Enter The Voice System Administration win...

Страница 107: ...eplace the board If dial tones are not found check the Tip Ring connections Note The diagnostic checks for up to eight boards 0 7 For each board that is not present the system responds Can t Diagnose...

Страница 108: ...e full User Response Stop the installation process by pressing the Delete and create a login for the voice administrator Check the PBX administration of the Message Waiting Lamp for that extension to...

Страница 109: ...to an operator check to see if an operator has been defined on the system Check to see if the telephone line is properly connected to the channel In addition make sure service has been assigned to the...

Страница 110: ...causes a problem after several attempts try using a different telephone or have someone else record your name or greeting You can also try using a different telephone to retrieve your messages Check...

Страница 111: ...changed Outcalls will work properly for messages left after the date or time change Outcalls for messages left before the date or time change have the previous time stamp and may not work properly Ind...

Страница 112: ......

Страница 113: ...to Release 2 0 The procedure for upgrading from AUDIX Voice Power Release 1 1 to Release 2 0 is outlined below The exact procedure for each step is included in the step or described elsewhere either i...

Страница 114: ...s in lntalling on System 75 and System 25 Without IS II Installing the UNIX Operating System in Chapter 3 This procedure includes the installation of the following packages FACE FACE HELP FMLI Editing...

Страница 115: ...to Exit and press Enter to return to the Console Login prompt Restore the administrative and speech files saved by the AUDIX Voice Power Upgrade Utility Use the instructions found in the Restoring Ad...

Страница 116: ...speech files talkfile 46 phrase all talkfile 47 phrase all 3 Remove the switch integration software by following this procedure a b c d e f Log in as root if not already logged in At the prompt type...

Страница 117: ...drive Place the first diskette in the floppy disk drive and press Enter A confirmation message appears on the screen You are then prompted to insert the next diskette into the floppy disk drive Inser...

Страница 118: ...e f g h i Make sure the system is shut down normally before proceeding Reboot the system to start it Log in as audix The User Login menu appears At the User Login menu move the cursor to Voice System...

Страница 119: ...menu appears At the Voice System Administration menu move the cursor to Configuration Managementand press Enter The Configuration Management menu appears At the Configuration Management menu move the...

Страница 120: ...nu appears At the Backup to Removable Media menu move the cursor to Personal Backup and press Enter The Personal Backup menu appears At the Personal Backup menu move the cursor to Selective Backup of...

Страница 121: ...ckup is complete remove the last diskette or the tape cartridge and press Enter The system returns to the Backup to Removable Media menu 11 Press F6 CANCEL repeatedly to return to the AT T FACE menu 1...

Страница 122: ...menu appears 5 At the Backup to Removable Media menu move the cursor to Speech Backup and press Enter The Speech Backup menu appears 6 At the Speech Backup menu move the cursor to Selective Backup of...

Страница 123: ...e backup is complete remove the last diskette or the cartridge tape and press Enter The system returns to the Speech Backup menu 11 Press F6 CANCEL repeatedly to return to the AT T FACE menu 12 At the...

Страница 124: ......

Страница 125: ...or upgrading from release 1 1 to release 2 0 of AUDIX Voice Power and for reinstalling release 2 0 Before you can recover the system after a crash you must first determine what caused the crash to occ...

Страница 126: ...wer System Manager s Guide for initial implementation procedures Recovering from Motherboard Failure If you are recovering from motherboard failure you must replace the motherboard It is not necessary...

Страница 127: ...ll need the following materials to recover the administrative and voice files after a hard disk crash System administrative files backup diskettes or tape Voice files backup diskettes or tape Recovery...

Страница 128: ...ring Files on System 25 under IS II Refer to the AT T System 25 Integrated Solution II Administration Guide for procedures for restoring files on the System 25 under IS II 6 4 Recovery from System Fai...

Страница 129: ...ystem is rebooted Restore all AUDIX Voice Power files containing administrative information using the Voice Administrative Files procedure later in this chapter Restore all talk files and phrases usin...

Страница 130: ...f At the System Control menu move the cursor to Start voice System and press Enter The voice system will start g Press F6 CANCEL repeatedly to return to the User Login menu h At the User Login menu mo...

Страница 131: ...tration menu appears At the System Administration menu move the cursor to Restore from Removable Mediaand press Enter The Restore from Removable Media menu appears At the Restore from Removable Media...

Страница 132: ...the restore starts the following message displays Restore in progress 10 When the system informs you that it has completed the restore remove the cartridge tape or the last diskette and press Enter 1...

Страница 133: ...the Speech Restore menu move the cursor to Restore All Talkfiles and Phrases If you have more than the Select Removable press Enter A restore confirmation and press Enter one floppy disk drive or a ca...

Страница 134: ......

Страница 135: ...e field service representative If the problem is more serious than those you routinely handle contact the next tier of support If you are a VAR software or hardware support person assisting a customer...

Страница 136: ...the National System Assistance Center If you don t understand the response procedure call for assistance The urgency of the message is specified with one of the following definitions in the message Cr...

Страница 137: ...s 600 699 Maintenance MTC Process runs temporary diagnostics messages 700 799 Data Base Initialization DBINIT messages 1700 1799 Tip Ring Interface Process TRIP messages 2000 2099 User Applications AP...

Страница 138: ...utput Process VROP The VROP receives requests from a script running under TSM The VROP directs the operation of the IVP4 board in the playing or recording of speech data Maintenance MTC The MTC proces...

Страница 139: ...soon as possible In this section the system messages are listed in a slightly different format than they are written to the errors file The messages listed here include additional information to help...

Страница 140: ...channel TR integer In the preceding example the msg id is 311 The mnemonic is INITASH and the associated hardware device is TR The message priority is MAJOR This means some corrective action is requi...

Страница 141: ...er Press the CHG KEYS key to show the alternate keys Press the EXPLAIN key The EXPLAIN form window is displayed Type the error message code that you want explained and press SAVE An Explanation of Eve...

Страница 142: ...either informational or is corrected automatically by the Voice Power System Some of the corrective actions must be performed by the System Manager or a field service representative These messages ar...

Страница 143: ...not access a control semaphore The failure of the command is not serious but the failure indicates major interprocess communication failures in the system are likely to follow soon Try stopping the V...

Страница 144: ...03 TSM_ASS MAJOR TSM Cannot get script name for channel channel ret integer TSM was unable to find the specified script corresponding to a Channel Return to the Configuration Screen to check that a se...

Страница 145: ...2 Introduction to Section 2 in the UNIX Programmer Reference Manual 407 TSM_BADSCRIPT MAJOR TSM Script string has Bad Format The format of the script file T file is invalid This can occur if the file...

Страница 146: ...e 411 TSM_PC_FAIL MAJOR TSM Script on Channel channel Failing PC at Instruction integer The program counter PC value is invalid The PC value is too small or too large This may be caused by an invalid...

Страница 147: ...Cannot read script environment params ret integer errno integer rec integer TSM failed to read the script environment parameters file The value of the errno indicates the reason for the error Remove...

Страница 148: ...for string errno integer TSM failed to allocate more space Ensure that the script is not bigger than the maximum allowed limit 418 TSM_TR_CMD MAJOR TSM TR Device Driver Command string Failure than cha...

Страница 149: ...ROP speech buffer lru data structure is corrupted The speech buffer data structures are corrupted Restart the Voice System if this error continues 552 VROP_SBM_ERR lNFORM VROP speech buffer usage coun...

Страница 150: ...be restarted after the file is fixed 572 VROP_HWERR MAJOR Hardware Error on device device than channel A hardware error on the indicated Voice System board has occurred Run diagnostics on the indicat...

Страница 151: ...and install a replacement phrase 578 VROP_SHMERR MAJOR VROP error using shared memory region integer An error occurred accessing a shared memory region used to access speech phrases Rebooting the sys...

Страница 152: ...83 VROP_BADTAG INFORM VROP invalid tag action integer event integer act2 integer type integer A software error occurred These can be associated with timeouts if the system is experiencing excessive lo...

Страница 153: ...e error may be an indication of system problems Restart the system if the error continues 589 VROP_NODIRSLOT MAJOR VROP no directory entry available in file system string The speech file system direct...

Страница 154: ...t to reduce the load on the system to prevent poor service to customers 593 VROP_FSOPEN INFORM Error opening file system string The system could not open the indicated speech file system This can be c...

Страница 155: ...awned The DIO process died and respawned Inform the NSSC or NSAC and restart the system if the error continues 597 VROP_TROPEN MAJOR Error opening TR device driver The VROP process failed when opening...

Страница 156: ...st reread its error rules file because it changed Informational Message no action is required because this is seen only during system development and startup 603 ET_ATT INFORM Unexpected EOF on Error...

Страница 157: ...or exists or ET is getting an extreme number of messages Call the NSSC or NSAC for assistance when convenient 607 ET_MSGRCV CRITICAL ET Not Read Msg errno integer rc integer Something is wrong with th...

Страница 158: ...g the system Call the NSSC or NSAC for assistance 611 ET_NORULES MAJOR ET Cannot Access Error Rules File string ET cannot access the specified error rules file ET will not work properly until this pro...

Страница 159: ...on required 617 ET_SHOWER STATUS ET Printing Rules as Requested This should not appear unless the user asks ET to print its rule file Informational message no action required 618 ET_VAR INFORM Unexpec...

Страница 160: ...E INFORM ET Removed Defunct Process string integer from Bulletin Board ET removed a defunct process or an invalid process entry it found in the bulletin board This message should be reported to the NS...

Страница 161: ...message should be reported to the NSSC or NSAC 651 ET_DYKE STATUS ET turned flood control string as requested The user ordered ET to turn its flood control on or off via the etset command 652 ET_NEWS...

Страница 162: ...ngs The user made the request via the etset command 655 ET_SUMTIME STATUS ET set summary interval to integer minutes as requested The user ordered ET to set its summary interval for the time between t...

Страница 163: ...of software problems If this error persists try stopping and restarting the Voice System 711 INV_TSMR INFORM MTC received invalid tsmr state integer mcont integer Maintenance received an invalid respo...

Страница 164: ...g and restarting the Voice System or rebooting the system 715 SEND_MSG CRITICAL MTC cannot send a message return integer errno integer Maintenance cannot send messages This is an indication of system...

Страница 165: ...y need to be replaced Try removing the device from service and rebooting the system If the device passes initial boot diagnostics you may then restore the device 722 GET_SEMA MAJOR MTC cannot acquire...

Страница 166: ...or rebooting the system 726 OPN_FAIL CRITICAL MTC cannot perform a string Maintenance cannot open the tip ring driver This is an indication of software problems Try stopping and restarting the Voice...

Страница 167: ...gnostics have passed on a hardware card 750 DG_FAILD STATUS MTC reports diag failed on card device because string Maintenance reports diagnostics have failed on a hardware card This is an indication o...

Страница 168: ...Data Base Initialization DBINIT 1701 NO_DBFILE MAJOR NO string SHMEM File The system is unable to initialize its shared memory properly Call the NSSC or NSAC A 34 APPENDIX System Messages...

Страница 169: ...ttempt to reboot the system As a last resort reload the generic software 2001 TRIP_DTBL CRITICAL TRIP Shared Memory devtbl Attach Failure Reason integer This error indicates that the Voice System init...

Страница 170: ...channel channel A gap has been detected during a coding or voice output session Either the customer coded voice is incomplete or the voice that the customer heard contained inappropriate silence This...

Страница 171: ...system is at single user level or disk disk controller problems Contact your field service representative for assistance 5001 VMD_ENOENT MAJOR string is missing A file is missing from Contact your fi...

Страница 172: ..._SCRERR MAJOR script error on channel integer string The Voice Mail Database DIP has received a script bad input data from If this message persists contact your field service representative 5006 VMD_M...

Страница 173: ...audit of the Voice Mail Database may help resolve the problem If this message persists contact your field service representative 5010 VMD_REQERR MAJOR Failure for request integer from string integer...

Страница 174: ...service that it could not find in the database This message is printed only when such extension was determined through integration with the switch The probable explanation for the message is that the...

Страница 175: ...sage to the Message Drop Administrator The purpose of the message was to warn the administrator that the Message Drop mailbox contains a large number of mail messages Make sure that a Message Drop Adm...

Страница 176: ...se DIP has been notified of a failed attempt to light or extinguish a message waiting lamp The DIP will initiate another attempt to update the lamp If this message occurs frequently contact your field...

Страница 177: ...d usr file systems are not out of free space There may be a damaged file system use fsck when the system is at single user level or a disk disk controller problem Contact your field service representa...

Страница 178: ...oller problem Contact your field service representative for assistance 5151 DCP_ENOENT MAJOR string is missing The DCP communications process attempted to access a nonexistent file Contact your field...

Страница 179: ...could not construct a table for mapping names to extensions Thus it cannot translate names to extensions properly Contact your field service representative for assistance 5156 DCP_SHMFAIL MAJOR proble...

Страница 180: ...nterprocess communication message The value of errno indicates the error reason Contact your field service representative for assistance 5160 DCP_MSGSRC INFORM message received from unexpected source...

Страница 181: ...s problem persists contact your field service representative 5163 DCP_DCPIPROB INFORM string failed ret is integer errno is integer A problem occurred in the interface between the DCP communications p...

Страница 182: ...entative for assistance 5201 RPT_MSGERR MAJOR string failed with return code integer and errno integer The Reports DIP encountered a problem while trying to send or receive an interprocess communicati...

Страница 183: ...t your field service representative for assistance 5251 OC_ENOENT MAJOR string is missing A file is missing from the Voice Mail Database Contact your field service representative for assistance 5252 O...

Страница 184: ...ror Tracker message which provides more specific information Contact your field service representative for assistance 5256 OC_MSGSRC INFORM message received from unexpected source integer The Outcalli...

Страница 185: ...ntact your field service representative for assistance 5261 OC_SHMFAIL MAJOR Problem with shmem string The Outcalling DIP was unable to attach a shared memory segment Contact your field service repres...

Страница 186: ...rea of shared memory but could not do so Stop the system and restart it using the stop_vs and start_vs commands If the problem continues shut the system down via the shutdown command and reboot the sy...

Страница 187: ...ates the reason for the error Contact your field service representative for assistance 5405 MSG_SEND_ERR MAJOR string The Switch Information DIP encountered a problem while trying to send an interproc...

Страница 188: ...lling 2 13 D data corruption 4 4 data corruption recovery from 6 2 data line connecting 2 53 DCP board installation 2 43 diagnostics 2 57 general 4 4 IVP4 4 6 IVP4 IS II 4 5 disk drive cables replacin...

Страница 189: ...lation 2 54 setup 2 55 printers supported 2 3 2 54 problems application operation 4 8 R release 2 0 reinstalling 5 4 remote access software installing 3 23 requirements environmental 1 3 humidity 1 3...

Страница 190: ...short corrections and additions in the original document 3 For longer corrections and additions make a reference in the original document to the page of this booklet containing the correction or addit...

Страница 191: ...positions of all the switches are shown incorrectly All switches should be set exactly opposite of the way they are shown Page 2 21 In Figure 2 17 the positions of all the switches are shown incorrec...

Страница 192: ...nclude other diagnostic programs that will test the boards for recognition of Tip Ring signals Page 3 1 Add the following sentences to the note at the bottom of the page See Appendix B for information...

Страница 193: ...screen will appear to return to the Console Login prompt Page 5 7 Replace steps 9a and 9b as follows a Log in as root b Type vs bin cvis_mnu and press Enter The Voice System Administration menu appea...

Страница 194: ...as follows 12 At the AT T FACE menu move the cursor to Exit and press Enter A Confirm Exit screen will appear F3 13 Press CONT to return to the Console Login prompt Page 6 1 In the second paragraph De...

Страница 195: ...ress Enter Page 6 8 Replace step 12 and add step 13 as follows 12 At the AT T FACE menu move the cursor to Exit and press Enter A Confirm Exit screen win appear F6 13 Press CONT to return to the Conso...

Страница 196: ...Open the Voice System Administration window Appendix B Add the attached pages as a new Appendix B following Appendix A Appendix C Add the attached pages as a new Appendix C following Appendix B 999 50...

Страница 197: ...before they are installed Each IVP4 board has two banks of switches The location of the switches is shown in Figure 1 FIGURE 1 Location of Switches on IVP4 Board Identifying the IVP4 Board Configurati...

Страница 198: ...ndicate whether configuration A B or C is used If you do not mark the board it may be difficult to determine the correct configuration for future FIGURE 2 Factory Switch Configurations SW1 1 SW12 1 RO...

Страница 199: ...he correct configuration Mark the board with the corresponding configuration letter A B or C for reference in resetting the switches Setting Switch SW1 1 The first switch SW1 1 controls the line imped...

Страница 200: ...d address Figure 4 shows the correct settings for up to three boards in each of the three configurations FIGURE 4 Settings for SW12 1 ROCKER A STYLE SLIDE STYLE SLIDE STYLE B c Board 2 OPEN Board 3 OP...

Страница 201: ...close the case Install the application software All application software that uses the IVP System Software will have a System Monitor function available Open the System Monitor window and examine the...

Страница 202: ...Install the application software The AUDIX Voice Power application software has a System Monitor function available Open the System Monitor window and examine the Service Status column If the Service...

Страница 203: ...op jack is used for line pairs 1 and 2 The bottom jack is used for line pairs 3 and 4 The wiring is shown in Figure 5 FIGURE 5 IVP4 Board Connectors RJ14C T 2 R 1 T 1 R 1 0 0 0 0 0 0 1 2 3 4 5 6 T 4 R...

Страница 204: ...ARNING There is a magnet on the back of the 884A adapter Be sure that you do not place this near the hard disk drive or floppy disks FIGURE 6 IVP4 Board with 884A Adapter for RJ11 C 844A RJ14C IVP4 1...

Страница 205: ......

Страница 206: ...lling a second hard disk the first hard disk should be increased to the maximum size of 300 MB If it is necessary to install a second hard disk both the first and second hard disks should be 300 MB Fo...

Страница 207: ...wing speech files talkfile 46 phrase all talkfile 47 phrase all 3 Install the second hard disk Follow the instructions packed with the disk or in the appropriate AT T WGS Service Manual 4 Change the s...

Страница 208: ...sing the following procedure a Make sure that the system is shut down normally before proceeding b Reboot the system to start it 12 Restore the administrative and speech files saved previously Use the...

Страница 209: ......

Страница 210: ...DIX Voice Power please see the sections Preparing for Later Installation and Adding the Lodging Application in this appendix If you have already installed AUDIX Voice Power and did not take the specia...

Страница 211: ...cyl I root 220 I usr 256 I I usr2 I 427 I 135 MB 1021 Cyl swap 45 root 136 usr 159 swap 17 Single 300 MB 814 cylinders root 49 usr 57 usr2 691 Dual 300 MB swap 17 814 cylinders root 49 Disk 1 usr 57 f...

Страница 212: ...5 to back up the following speech files talkfile 46 phrase all talkfile 47 phrase all 3 Rebuild the UNIX system with the disk partitioning specified in Table C 1 Follow the directions in Installing o...

Страница 213: ...ware System 25 or System 75 Follow the procedure in Installing the Switch Integration Software in Chapter 3 11 Verify the software components by following the procedure in Verifying Software Component...

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