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38

RT-N10E

Chapter : Troubleshooting

6

Troubleshooting

Troubleshooting

This troubleshooting guide provides solutions to some common problems that

you may encounter while installing or using the ASUS Wireless Router. These

problems require simple troubleshooting that you can perform by yourself. Contact

the ASUS Technical Support if you encounter problems not mentioned in this

chapter.

Problem

Action

I cannot access the web GUI

for configuring the router.

1. Launch a web browser, then click

Tools

>

Internet Options...

. Under

Temporary Internet files

, click

Delete Cookies...

and

Delete Files...

3. Disable the proxy settings of the web

browser.

The client cannot establish a

wireless connection with the

router.

Out of Range:

• Put the router closer to the wireless client.
• Try to change the channel settings.

Authentication:

• Use wired connection to connect to the

router.

• Check the wireless security settings.
• Press the Restore button at the rear panel

for more than five seconds.

Cannot find the router:

• Press the Restore button at the rear panel

for more than five seconds.

• Check the setting in the wireless adapter

such as SSID and encryption settings.

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Содержание RT-N10E EZ N

Страница 1: ...User Manual RT N10E EZ N Router ...

Страница 2: ...MES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies and are used only for identification or explanation and to the owners benefit without intent to infringe Offer to...

Страница 3: ...Quick Internet Setup QIS 11 Setting up the wireless router in Router mode 12 Setting up the wireless router in Repeater mode 14 Setting up the wireless router in AP mode 15 Configuring the network clients Accessing the wireless router 17 Setting an IP address for wired or wireless clients 17 Configuring via the web GUI Configuring via the web GUI 21 Using the Network Map 23 Creating multiple SSID ...

Страница 4: ...US Wireless Router Chapter 2 Getting started This chapter provides instructions on setting up the Router Repeater and Access Point modes of the ASUS Wireless Router Chapter 3 Configuring the network clients This chapter provides instructions on setting up the clients in your network to work with your ASUS Wireless Router Installing the utilities 28 Device Discovery 30 Firmware Restoration 31 WPS W...

Страница 5: ...ovides you with a troubleshooting guide for solving common problems you may encounter when using the ASUS Wireless Router Appendices This chapter provides you with the regulatory Notices and Safety Statements Conventions used in this guide WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent damage to the components when trying to complete...

Страница 6: ...TCP IP and Internet browser Before you proceed Take note of the following guidelines before installing the ASUS Wireless Router The length of the Ethernet cable that connects the device to the network hub ADSL cable modem router wall patch must not exceed 100 meters Place the device on a flat and stable surface as far from the ground as possible Keep the device clear from metal obstructions and aw...

Страница 7: ...ork Off No power or no physical connection On Has physical connection to an Ethernet network Flashing Transmitting or receiving data through Ethernet cable LAN 1 4 Local Area Network Off No power or no physical connection On Has physical connection to an Ethernet network Flashing Transmitting or receiving data through Ethernet cable operated in accordance with the RF Guidelines for Human Exposure ...

Страница 8: ...ts to establish LAN connection 3 WAN port Connect an RJ 45 Ethernet cable to this port to establish WAN connection 4 Reset button Press this button for more than five seconds to reset the system to its factory default settings 5 Power button Press this button to power on or off the stystem 6 Power DC In port Insert the AC adapter into this port to connect your router to a power source 1 2 3 4 5 6 ...

Страница 9: ...he mounting hooks to mount your router on concrete or wooden surfaces using two round head screws 2 Air vents These vents provide ventilation to your router Note For details on mounting your router on a wall or ceiling refer to the section Mounting options on the next page of this user manual 1 2 ...

Страница 10: ...also be converted for mounting to a wall or ceiling To mount the ASUS Wireless Router 1 Look on the underside for the two mounting hooks 2 Mark two upper holes in a flat surface 3 Tighten two screws until only 1 4 is showing 4 Latch the hooks of the ASUS Wireless Router onto the screws Note Re adjust the screws if you cannot latch the ASUS Wireless Router onto the screws or if it is too loose ...

Страница 11: ... any of these three operation modes Router IP Sharing Repeater and Access Point AP Set up these three operation modes via the Quick Internet Setup QIS Using the Quick Internet Setup QIS The Quick Internet Setup QIS function which is integrated in the wireless router s web GUI detects the Internet connection type automatically and guides you in setting up your network quickly The QIS web page appea...

Страница 12: ...Router mode In the Router mode the wireless router connects to the Internet via PPPoE Automatic IP PPTP L2TP or Static IP and provides you with wireless radio signals The NAT firewall and IP sharing services for LAN clients are enabled To set up the wireless router in Router mode 1 Connect your devices RT N10E Modem Note We recommend that you use an Ethernet cable wired connection to connect your ...

Страница 13: ...ce Provider ISP Then the QIS starts to detect your Internet connection type 3 Key in the user name and password Click Apply all settings 4 The Internet connection setup is completed Click Going to Internet to surf the Internet Click Advanced Setting page to manually configure advanced settings including the SSID authentication and encryption methods for the wireless router Click Add to Favorites t...

Страница 14: ...devices 2 Launch your web browser and the QIS web page appears automatically Select Repeater mode then click Save Note If the QIS web page does not appear after you launched your web browser disable the proxy settings on your web browser RT N10E Client Modem Wireless Router Note We recommend that you use an Ethernet cable wired connection to connect your computer to the wireless router for initial...

Страница 15: ... and provides you with wireless radio signals The NAT firewall and IP sharing services are disabled To set up the wireless router in AP mode 1 Connect your devices Client Modem Router RT N10E Note We recommend that you use an Ethernet cable wired connection to connect your computer to the wireless router for initial configuration to avoid possible setup problems due to wireless uncertainty ...

Страница 16: ...eb page appears automatically Select Access Point mode then click Save Note If the QIS web page does not appear after you launched your web browser disable the proxy settings on your web browser 3 Configure the wireless security settings including the SSID and security key Click Finish ...

Страница 17: ... may want to manually assign static IP addresses on some of the clients or computers in your network rather than automatically getting IP addresses from your wireless router Follow the instructions below that correspond to the operating system installed on your client or computer Note In the Router mode if you want to manually assign an IP address to your client we recommend that you use the follo...

Страница 18: ...ect Obtain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address Subnet mask and Default gateway 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Alter...

Страница 19: ...ain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address Subnet mask and Default gateway 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Alternate DN...

Страница 20: ...roperties 3 Select Obtain an IP address automatically if you want the IP settings to be assigned automatically Otherwise select Use the following IP address and key in IP address and Subnet mask 4 Select Obtain DNS server address automatically if you want the DNS server settings to be assigned automatically Otherwise select Use the following DNS server addresses and key in the Preferred and Altern...

Страница 21: ...d and install the ASUS utilities Configuring via the web GUI The router s web graphics user interface web GUI allows you to configure these features Network Map and EZQoS Bandwidth Management To access the web GUI 1 Launch a web browser then key in the router s IP address The login page of the router s web GUI appears 2 On the login page key in the default user name admin and password admin ...

Страница 22: ...22 RT N10E Chapter 4 Configuring via the web GUI 3 From the main page click the navigation menu or links to configure the various features of the ASUS Wireless Router ...

Страница 23: ... status or configure the settings click any of these icons displayed on the main page Icon Description Internet status Click this icon to display information on the Internet connection status WAN IP address DNS connection type and gateway address From the Internet status screen use the Quick Internet Setup QIS feature to quickly set up your WAN System status Click this icon to display information ...

Страница 24: ...eb GUI Creating multiple SSID profiles The wireless router allows you to create multiple SSID profiles that meet various working scenarios To create an SSID profile 1 Under System status click Add 2 Configure the profile settings then click Add ...

Страница 25: ...lick each of these four applications to set the bandwidth priority Icon Description Gaming Blaster The router handles gaming traffic at first priority Internet Application The router handles the e mail web browsing and other Internet applications traffic at first priority FTP The router handles at first priority the traffic of downloading uploading data to from the FTP server Voip Video Streaming ...

Страница 26: ...e left side of your screen 2 Under the Administration menu click Firmware Upgrade 3 In the New Firmware File field click Browse to locate the new firmware on your computer 4 Click Upload The uploading process takes about three minutes Note If the upgrade process fails use the Firmware Restoration utility to restore the system For details on this utility refer to the section Firmware Restoration in...

Страница 27: ... menu click Restore Save Upload Setting 3 Select the tasks that you want to do To restore to the default factory settings click Restore and click OK in the confirmation message To save the current system settings click Save and click Save in the file download window to save the system file in your preferred path To restore previous system settings click Browse to locate the system file that you wa...

Страница 28: ...ties Note ASUS wireless router utilities can be downloaded from http support asus com After downloading and installing the setup file for the ASUS wireless utilities the Device Discovery and Firmware Restoration utilities will be added to your applications To install the utilities 1 Click Install Utilities ...

Страница 29: ...the utilities RT N10E 3 Click Next to accept the default destination folder or click Browse to specify another path 4 Click Next to accept the default program folder or enter another name 5 Click Finish when setup is completed ...

Страница 30: ...ables you to configure the device To launch the Device Discovery utility From your computer s desktop click Start All Programs ASUS Utility RT N10E Wireless Router Device Discovery Click Configure to access the web GUI and configure the wireless router Click Search to search for ASUS wireless routers within range Click Exit to exit the application ...

Страница 31: ...uring via the web GUI for more details To launch the rescue mode and use the Firmware Restoration utility 1 Unplug the wireless router from the power source 2 Hold the Restore button at the rear panel and simultaneously re plug the wireless router into the power source Release the Restore button when the WPS LED at the front panel flashes slowly which indicates that the wireless router is in the r...

Страница 32: ...3 with UT v4 0 6 0 or later ASUS USB N10 with UT v1 0 0 9 or later XP SP3 Intel wireless LAN card ASUS USB N13 with UT v4 1 1 0 or later ASUS PCE N13 with UT v4 0 6 0 or later ASUS USB N10 with UT v1 0 0 9 or later 2000 Intel wireless LAN card ASUS USB N13 with UT v4 1 1 0 or later ASUS PCE N13 with UT v4 0 6 0 or later ASUS USB N10 with UT v1 0 0 9 or later To use WPS Wizard 1 Follow the onscreen...

Страница 33: ... the WPS Wizard click Next to continue Notes When running WPS the Internet connection pauses briefly then reestablishes the connection If the WPS button is pushed without running the WPS Wizard the WPS LED indicator flashes and Internet connection pauses briefly and then reestablishes the connection ...

Страница 34: ... SSID service set identifier When done click Next 5 Create and key in a passphrase consisting of 8 63 characters or use the automatically generated passphrase then click Next A passphrase is a sentence phrase or sequence of alpha numeric characters used to generate a security key ...

Страница 35: ...devices to the network Click Next to connect to the Internet 7 You have connected to the wireless router If you want to configure the Internet settings click Setup Click Finish to close the WPS Wizard Note For more details on adding devices to the network using a USB flash drive refer to the section Adding network devices using a USB flash drive on the next page ...

Страница 36: ... WPS utility you can add devices to your network using a USB flash drive To add network devices using a USB flash drive 1 In the WPS Wizard click Save settings to a USB flash drive 2 Insert a USB flash drive into your computer s USB port then select the drive from the dropdown list When done click Next ...

Страница 37: ...om your computer then insert it to the other computer that you want to add to your wireless network 4 Locate SetupWireless exe from the USB drive and double click to run it Click Yes to add the computer to the wireless network 5 Click OK to exit the Wireless Network Setup Wizard ...

Страница 38: ...a web browser then click Tools Internet Options 2 Under Temporary Internet files click Delete Cookies and Delete Files 3 Disable the proxy settings of the web browser The client cannot establish a wireless connection with the router Out of Range Put the router closer to the wireless client Try to change the channel settings Authentication Use wired connection to connect to the router Check the wir...

Страница 39: ... Start Guide of the wireless router and re configure the settings Check if the WAN LED on the wireless router is ON Check the wireless encryption settings Check if the computer can get the IP address via both wired network and wireless network Ensure that your web browser is configured to use the local LAN and is not configured to use a proxy server If the ADSL LINK light blinks continuously or st...

Страница 40: ...of this user manual The following are the factory default settings User Name admin Password admin Enable DHCP Yes if WAN cable is plugged in IP address 192 168 1 1 Domain Name Blank Subnet Mask 255 255 255 0 DNS Server 1 192 168 1 1 DNS Server 2 Blank SSID ASUS I cannot use 192 168 1 1 to enter the web GUI Check the router s operation mode In the Router mode the default IP address is 192 168 1 1 I...

Страница 41: ...rmation and the domain name may be registered by others 2 I did not register the ASUS DDNS for the router I bought six months ago Can I still register it Yes you can still register the ASUS DDNS service for your router The DDNS service is embedded in your router so you can register the ASUS DDNS service anytime Before registering click Query to check if the hostname has been registered or not If n...

Страница 42: ... time between the ISP DNS server and ASUS DDNS results in different WAN IPs in MS DOS and in the router configuration page Different ISPs may have different interval time for IP updating 6 Is the ASUS DDNS service free or is it just a trial version The ASUS DDNS service is a free and embedded service in some ASUS routers Check your ASUS router if it supports the ASUS DDNS service ...

Страница 43: ...installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a c...

Страница 44: ...or N America Ch1 14 Japan Ch1 13 Europe ETSI This equipment may be operated in AT BE CY CZ DK EE FI FR DE GR HU IE IT LU MT NL PL PT SK SL ES SE GB IS LI NO CH BG RO TR IC Warning The Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulation Cet appareil numerique de la class B respecte toutes les exigences du Reglement sur le materiel brouilleur du...

Страница 45: ...hts or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them ...

Страница 46: ...tices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on...

Страница 47: ... 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for sof...

Страница 48: ...ingement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you m...

Страница 49: ...the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation writ...

Страница 50: ...ling Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment We believe in providing solutions for you to be able to responsibly recycle our products batteries other components as well as the packaging materials Please go to http csr asus com english Takeback htm for the detailed recycling information in different regi...

Страница 51: ...ate Way Fremont CA 94539 USA Telephone 15029550883 Fax 15029338713 Website usa asus com Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 492102959911 Website www asus de Online contact www asus de sales Technical Support Telephone Component 491805010923 Telephone System Notebook Eee LCD 491805010920 Fax 492102959911 Onlin...

Страница 52: ...0 RATINGEN GERMANY Authorised distributors in Turkey BOGAZICI BIL GISAYAR SAN VE TIC A S Tel 90 212 3311000 Address AYAZAGA MAH KEMERBURGAZ CAD NO 10 AYAZAGA ISTANBUL CIZGI Elektronik San Tic Ltd Sti Tel 90 212 3567070 Address CEMAL SURURI CD HALIM MERIC IS MERKEZI No 15 C D 5 6 34394 MECIDIYEKOY ISTANBUL KOYUNCU ELEKTRONiK BiLGi iSLEM SiST SAN VE DIS TIC A S Tel 90 216 5288888 Address EMEK MAH OR...

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