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Chapter 7: Troubleshooting

System

Problem

Possible Cause

Action

System speed is

too slow

Too many programs are

running.

Close some of the programs.

Computer virus attack

• Use an anti-virus software to

scan for viruses and repair your

computer.

• Reinstall the operating system.

The system often

hangs or freezes.

Hard disk drive failure

• Send the damaged hard disk

drive to ASUS Service Center for

servicing.

• Replace with a new hard disk drive.

Memory module problems

• Replace with compatible memory

modules.

• Remove the extra memory

modules that you have installed,

then try again.

There is not enough

air ventilation for your

computer.

Move your computer to an area with

better air flow.

Incompatible softwares are

installed.

Reinstall the OS and reinstall

compatible softwares.

Содержание BM6620

Страница 1: ...BM6820 BM6620 BP6320 ASUS Desktop PC BM6620 BM6820 and BP6320 User Manual ...

Страница 2: ...ICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICATI...

Страница 3: ...s and folders 30 Restoring your system settings 32 Protecting your computer 33 Getting Windows Help and Support 34 Chapter 3 Connecting devices to your computer Connecting a USB storage device 35 Connecting microphone and speakers 37 Chapter 4 Using your computer Proper posture when using your Desktop PC 41 Using the optical drive on selected models only 42 Chapter 5 Connecting to the Internet Wir...

Страница 4: ... Contents Chapter 7 Troubleshooting Troubleshooting 63 ASUS contact information 70 ...

Страница 5: ...vice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that inte...

Страница 6: ...rence Regulations of the Canadian Department of Communications This class B digital apparatus complies with Canadian ICES 003 Macrovision Corporation Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright p...

Страница 7: ...y safety warning DO NOT throw the battery in fire DO NOT short circuit the contacts DO NOT disassemble the battery Use this product in environments with ambient temperatures between 0 C 32 F and 35 C 95 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnec...

Страница 8: ...ps and additional information to help you complete a task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS Local Tech...

Страница 9: ...al Installation Guide Nero 9 burning software DVD x1 Optional Installation Guide x1 Warranty card x1 Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Страница 10: ...10 ...

Страница 11: ...k you for purchasing the ASUS Desktop PC The ASUS Desktop PC provides cutting edge performance uncompromised reliability and user centric utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC ASUS BM6620 BM6820 and BP6320 11 Chapter 1 Getting started ...

Страница 12: ... USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 5 Reset button Press this button to reboot your computer 6 HDD LED This LED lights up when the hard disk drive operates 7 Power LED This LED lights up when you turn on your computer 8 Power button Press this button to turn on your computer 9 2 x 3 5 inch drive bays The 3 5 inch drive bays are for 3 5 in...

Страница 13: ...nstall an additional optical disk drive in this bay 4 HDD LED This LED lights up when the hard disk drive operates 5 Power button Press this button to turn on your computer 6 Microphone This port connects to a microphone 7 Headphone port This port connects to a headphone or speaker 8 USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scann...

Страница 14: ...phone This port connects to a microphone 5 Headphone port This port connects to a headphone or speaker 6 USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 7 USB 3 0 ports These Universal Serial Bus 3 0 USB 3 0 ports connect to USB 3 0 devices such as a mouse printer scanner camera PDA and others 8 Power butto...

Страница 15: ...ironment or 230V in a 115V environment will seriously damage the system 3 PS 2 mouse port green This port is for a PS 2 mouse 4 PS 2 keyboard port purple This port is for a PS 2 keyboard 5 USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others 6 DVI D port This port is for any DVI D compatible device and is HDCP c...

Страница 16: ...rt black This port connects the rear speakers in a 4 channel 6 channel or 8 channel audio configuration 10 Center Subwoofer port orange This port connects the center subwoofer speakers 11 Microphone port pink This port connects to a microphone 12 Line Out port lime This port connects to a headphone or speaker In a 4 6 or 8 channel configuration the function of this port becomes Front Speaker Out 1...

Страница 17: ...r Plug the power cord to this connector Setting the switch to 115V in a 230V environment or 230V in a 115V environment will seriously damage the system BM6820 2 4 3 8 12 13 14 14 15 1 Voltage selector Use this switch to select the appropriate system input voltage according to the voltage supply in your area If the voltage supply in your area is 100 127V set the switch to 115V If the voltage supply...

Страница 18: ...eaker Out Front Speaker Out Pink Mic In Mic In Mic In Orange Center Subwoofer Black Rear Speaker Out Rear Speaker Out Gray Refer to the audio configuration table below for the function of the audio ports in a 2 4 or 6 channel configuration 9 Microphone port pink This port connects to a microphone 10 Line Out port lime This port connects to a headphone or speaker In a 4 6 or 8 channel configuration...

Страница 19: ... USB 2 0 devices such as a mouse printer scanner camera PDA and others 2 4 BP6320 13 14 1 3 5 6 7 8 9 11 11 12 10 DO NOT connect a keyboard mouse to any USB 3 0 port when installing Windows operating system We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices 14 Air vents These vents allow air ventilation DO NOT block th...

Страница 20: ...nnects to a tape CD DVD player or other audio sources Audio 2 4 or 6 channel configuration Port Headset 2 channel 4 channel 6 channel Light Blue Line In Line In Line In Lime Line Out Front Speaker Out Front Speaker Out Pink Mic In Mic In Mic In Orange Center Subwoofer Black Rear Speaker Out Rear Speaker Out Gray Refer to the audio configuration table below for the function of the audio ports in a ...

Страница 21: ... your computer Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect your monitor to the VGA port DVI D port or display port of your computer 2 Plug your monitor to a power source BM6620 ENGLISH ASUS BM6620 BM6820 and BP6320 21 ENGLISH ...

Страница 22: ...y device in the BIOS Hence connect your monitor to a display output port on the graphics card To connect multiple external monitors to your computer refer to Connecting multiple external monitors in Chapter 3 of this user manual for details BP6320 BM6820 22 Chapter 1 Getting started ENGLISH ENGLISH ...

Страница 23: ...Connecting a USB keyboard and a USB mouse Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer BM6620 BM6820 ENGLISH ASUS BM6620 BM6820 and BP6320 23 ENGLISH ...

Страница 24: ...ng the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source BM6620 BP6230 SD510 24 Chapter 1 Getting started ENGLISH ENGLISH ...

Страница 25: ...BP6320 BM6820 ENGLISH ASUS BM6620 BM6820 and BP6320 25 ENGLISH ...

Страница 26: ... power switch ON for BM6630 MD510 and BM6330 only 3 Press the power button on your computer 3 Wait until the operating system loads automatically Turning your computer OFF To turn your computer OFF 1 Close all running applications 2 Click on the Windows desktop 3 Click to shut down the operating system Power button BM6820 Power button BM6620 Power button BP6320 26 Chapter 1 Getting started ENGLISH...

Страница 27: ...Next 4 Key in uniques names for the user name and computer name then click Next 5 Key in the necessary information to set up your password then click Next You may also click Next to skip this step without entering any information 6 Carefully read the license terms Tick I accept the license terms and click Next 7 Select Use recommended settings or Install important updates only to set up the securi...

Страница 28: ...ut Windows 7 Using the Getting Started item The Getting Started item on the Start menu contains information about some basic tasks such as personalizing Windows adding new users and transferring files to help you to familiarize yourself with using Windows 7 To use the Getting Started item 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Select Getting Started The list of ...

Страница 29: ...plist then select Unpin from this list Pinning programs on the Start menu or taskbar To pin programs on the Start menu or taskbar 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Right click the item that you want to pin on the Start menu or taskbar 3 Select Pin to Taskbar or Pin to Start menu You may also right click on the icon of a running program on the taskbar then s...

Страница 30: ... to open it For more details refer to the section Using Windows Action Center in this chapter Customizing icons and notifications You may choose to display or hide the icons and notifications on the taskbar or on the notification area To customize icons and notifications 1 From the notification area click on the arrow icon 2 Click Customize 3 From the dropdown list select the behaviors for the ico...

Страница 31: ... the slider to select how you want to view the file folder You may also right click anywhere on the View pane click View and select the view type that you want Arranging your files To arrange your files 1 Launch Windows Explorer 2 From the Arrange by field click to display the dropdown list 3 Select your preferred arrangement type Sorting your files To sort your files 1 Launch Windows Explorer 2 R...

Страница 32: ...me choose as your backup mode Restoring your system settings The Windows System Restore feature creates a restore point where the computer s system settings are stored at certain time and date It allows you to restore or undo changes to your computer s system settings without affecting your personal data To restore your system 1 Close all running applications 2 Click All Programs Accessories Syste...

Страница 33: ...lick the task that you want to do Using Windows Update Windows Update allows you to check and install the latest updates to enhance the security and performance of your computer Launching Windows Update To launch Windows Update 1 From the Windows taskbar click the Start icon to launch the Start menu 2 Select All Programs Windows Update 3 From the Windows Update screen click the task that you want ...

Страница 34: ...ter from virus It is purchased separately You have a 30 day trial period after activating it To activate Trend Micro Internet Security 1 Run the Trend Micro Internet Security application 2 Carefully read the license terms Click Agree Activate 3 Input your e mail address and select your location Click Next 4 Click Finish to complete the activation Getting Windows Help and Support Windows Help and S...

Страница 35: ...nd rear panels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel BM6330 BM6630 MD510 BP6230 SD510 ENGLISH ASUS BM6620 BM6820 and BP6320 35 Chapter 3 Connecting devices to your computer ...

Страница 36: ...Rear panel BM6620 BM6820 BP6320 36 Chapter 3 Connecting devices to your computer ENGLISH ENGLISH ...

Страница 37: ...orts and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 6 channel and 8 channel stereo speakers Connecting Headphone and Mic BM6620 BM6820 ENGLISH ASUS BM6620 BM6820 and BP6320 37 ENGLISH ...

Страница 38: ...BP6320 Connecting 2 channel Speakers 38 Chapter 3 Connecting devices to your computer ENGLISH ENGLISH ...

Страница 39: ...Connecting 4 channel Speakers Connecting 6 channel Speakers ENGLISH ASUS BM6620 BM6820 and BP6320 39 ENGLISH ...

Страница 40: ...Connecting 8 channel Speakers 40 Chapter 3 Connecting devices to your computer ENGLISH ...

Страница 41: ...f your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor dir...

Страница 42: ...ndow to access your files Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button below the drive bay cover Right click the CD DVD drive icon on the Computer screen and then click Eject 2 Remove the disc from the disc tray If AutoPlay is NOT enabled in your computer click Windows 7 Start button on the taskbar c...

Страница 43: ...puter to a DSL cable modem or a local area network LAN Modem RJ 45 cable 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Refer to the documentation that came with your DSL cable modem BM6620 ENGLISH ASUS BM6620 BM6820 and BP6320 43 Chapter 5 Connecting to the Internet ...

Страница 44: ...re the necessary Internet connection settings Contact your Internet Service Provider ISP for details or assistance in setting up your Internet connection Modem RJ 45 cable BP6320 Modem RJ 45 cable BM6820 44 Chapter 5 Connecting to the Internet ENGLISH ENGLISH ...

Страница 45: ...N To connect via a LAN 1 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to your LAN RJ 45 cable LAN BM6620 RJ 45 cable LAN BM6820 ENGLISH ASUS BM6620 BM6820 and BP6320 45 ENGLISH ...

Страница 46: ...3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection BP6320 RJ 45 cable LAN 46 Chapter 5 Connecting to the Internet ENGLISH ...

Страница 47: ...ion area Click the icon to open the AI Suite II main menu bar Click each button to select and launch a utility to monitor the system to update the motherboard BIOS to display the system information and to customize the settings of AI Suite II The Support DVD and Recovery DVD may not be included in the package You may use the Recovery Partition feature to create the Support DVD and Recovery DVD For...

Страница 48: ...age and Fan Control To launch EPU Click Tool EPU on the AI Suite II main menu bar Select From EPU Installation to show the CO2 that has been reduced since you installed EPU Select From the Last Reset to show the total CO2 that has been reduced since you click the Clear button Shifts between the display of Total and Current CO2 reduced Displays the system properties of each mode Displays the follow...

Страница 49: ...ealthy operating condition To launch Probe II Click Tool Probe II on the AI Suite II main menu bar To configure Probe II Click the Voltage Temperature Fan Speed tabs to activate the sensors or to adjust the sensor threshold values The Preference tab allows you to customize the time interval of sensor alerts or change the temperature unit Loads the default threshold values for each sensor Applies y...

Страница 50: ...r To configure Sensor Recorder Click the Voltage Temperature Fan Speed tabs and select the sensors that you want to monitor The History Record tab allows you to record the changes in the sensors that you enable Select the sensors that you want to monitor Click to zoom in out the Y axis Click to zoom in out the X axis Click to return to the default mode Drag to view the status during a certain peri...

Страница 51: ...date the BIOS directly from the Internet download the latest BIOS file from the Internet update the BIOS from an updated BIOS file save the current BIOS file or view the BIOS version information Updating the BIOS through the Internet To update the BIOS through the Internet 1 From the ASUS Update screen select Update BIOS from Internet then click Next 2 Select the ASUS FTP site nearest you to avoid...

Страница 52: ... boot logo See the section Boot Settings Configuration of the BIOS Setup chapter in the user manual Changing the BIOS boot logo 1 From the AI Suite II main menu bar click Update MyLogo 2 Select any of these three options then click Next Change the BIOS boot logo of my motherboard Change the boot logo of a downloaded BIOS file and update this BIOS to my motherboard Change the boot logo of a downloa...

Страница 53: ...ponding slot Click the Disk tab and then select each disk to see the details on it The Settings screen The Settings screen allows you to customize the main menu bar settings and the interface s skin Application allows you to select the application that you want to enable Bar allows you to modify the bar setting Skin allows you to customize the interface s contrast brightness saturation hue and gam...

Страница 54: ... Launching AI Manager To launch the AI Manager from the Windows desktop click Start All Programs ASUS AI Manager AI Manager 1 xx xx The AI Manager quick bar appears on the desktop AI Manager quick bar The AI Manager quick bar saves the desktop space and allows you to launch the ASUS utilities or display system information easily Click any of the Main My Favorites Support or Information tab to disp...

Страница 55: ...t recommended 4 When done click Ok 5 Select the device you want to lock then click Apply 6 Key in the password you have set previously then click Ok To unlock the device 1 Deselect the locked device then click Apply 2 Key in the password you have set previously then click Ok To change the password Click Change Password then follow the onscreen instructions to change password AI Booting AI Booting ...

Страница 56: ...ename the selected application You can also double click to launch the selected application Support Click any links on the Support window to go to the ASUS website technical support website download support website or contact information Information Click the tab on the Information window to see the detailed information about your system motherboard CPU BIOS installed device s and memory 56 Chapte...

Страница 57: ...ick bar appears in the Windows taskbar Right click this icon to switch between the quick bar and the main window Drive Allows your to retrieve all your backups synced files share groups and password protected data from here Right click the mouse to preview files before downloading or generating a sharing URL Backup To backup your most important data with simple steps preset a backup shcedule with ...

Страница 58: ...in multiple computer MobileApp ASUS WebStorage mobile applications sync your files between multiple devices It also supports transcoding technology that allows preview and files streaming on your mobile phone Go to Web Experience the value added cloud service through ASUS WebStorage without the risk of losing data Settings 1 Click the Settings icon the settings interface appears 2 Follow the onscr...

Страница 59: ... From the Windows notification area right click the ASUS Easy Update icon 2 Select Schedule to set how often you want to update your system 3 Select Update to activate the update 4 Click OK to display the items you can download 5 Check the item s you want to download and then click OK ENGLISH ASUS BM6620 BM6820 and BP6320 59 ENGLISH ...

Страница 60: ... use for Installation Wizard Click Next 5 Click Next to continue 6 Tick I accept the License Conditions When done click Next 7 Select Typical then click Next 8 Tick Yes I want to help by sending anonymous application data to Nero then click Next 9 When done click Exit Burning files To burn files 1 From the main menu click Data Burning Add 2 Select the files that you want to burn When done click Ad...

Страница 61: ...d at the factory and cannot be restored if deleted Take your Desktop PC to an authorized ASUS service center if you have problems with the recovery process Using the Recovery Partition 1 Press F9 during bootup 2 Press Enter to select Windows Setup EMS Enabled 3 Select one of the following recovery options System Recovery This feature allows you to restore the system to the factory default settings...

Страница 62: ...red ON 2 Restart the Desktop PC and press F8 on bootup and select the optical drive may be labeled as CD DVD and press Enter to boot from the Recovery DVD 3 Select OK to start to restore the image 4 Select OK to confirm the system recovery Restoring will overwrite your hard drive Ensure to back up all your important data before the system recovery 5 Follow the onscreen instructions to complete the...

Страница 63: ...m that is not responding then click End Task If the keyboard is not responding Press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless nestwork using the ASUS WLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect t...

Страница 64: ...function works only under Windows When a graphics card is installed on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct Refer to section Connecting multiple external displays in Chapter 3 for details My computer cannot detect my USB storage device The first time you connect your USB storage device to your...

Страница 65: ... produce no sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to a electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click ...

Страница 66: ... on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Try installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer Connect the s...

Страница 67: ...Contact your Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s user manual for the correct port Disconnect and reconnect the speaker to your computer Speak...

Страница 68: ... The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again There is not enough air ventilation for your computer Move your computer to an area with better air flo...

Страница 69: ...tp support asus com to download the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherbo...

Страница 70: ...787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959911 Web site www asus de Online contact www asus de sales Technical Support Telephone Component 49 1805 010923 Telephone System Notebook Eee LCD 49 1805 010920 Support Fax 49 2102 9599 11 Online support support asus com EUR 0 14 min...

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