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Chapter 5: Troubleshooting

ENGLISH

Display

Problem

Possible Cause

Action

No display output
after turning the
computer on
(Black screen)

The signal cable is not
connected to the correct
VGA port on your computer.

• Connect the signal cable to the correct

display port (onboard VGA or discrete
VGA port).

• If you are using a discrete VGA card,

connect the signal cable to the discrete
VGA port.

Signal cable problems

Try connecting to another monitor.

LAN

Problem

Possible Cause

Action

Cannot access the
Internet

The LAN cable is not
connected.

Connect the LAN cable to your
computer.

LAN cable problems

Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.

Your computer is not
properly connected to a
router or hub.

Ensure that your computer is properly
connected to a router or hub.

Network settings

Contact your Internet Service Provider
(ISP) for the correct LAN settings.

Problems caused by the anti-
virus software

Close the anti-virus software.

Driver problems

Reinstall the LAN driver

Содержание A31AN

Страница 1: ...Thin Client K31AN A31AN F31AN User Guide ...

Страница 2: ...ULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICATION...

Страница 3: ...age device 21 Connecting microphone and speakers 22 Connecting multiple external displays 25 Connecting an HDTV 26 Chapter 3 Using your computer Proper posture when using your Thin Client 27 Using the memory card reader 28 Using the optical drive 29 Chapter 4 Connecting to the Internet Wired connection 31 Chapter 5 Troubleshooting Troubleshooting 37 Appendix Windows 8 1 Window s 10 User Manual Cha...

Страница 4: ...ent OFF 57 Putting your Thin Client to sleep 57 Entering the BIOS Setup 61 Chapter 2 UsingWindows 10 Starting for the first time 63 Using the Windows 10 UI 64 Keyboard shortcuts 68 ASUS contact information ASUS contact information 70 ...

Страница 5: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 6: ...mptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit par provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not exceed the Class B limits for rad...

Страница 7: ...Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 300 GHz This wireless device complies with the R TTE Directive Wireless Radio Use This device is restricted to indoor use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technol...

Страница 8: ...8 BSMI TaiwanWireless Statement Japan RF Equipment Statement KC RF Equipment ...

Страница 9: ...in environments with ambient temperatures between 0 C 32 F and 35 C 95 F DO NOT cover the vents on the Thin Client to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or e...

Страница 10: ...tion on ASUS hardware and software products Refer to the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at http support asus com contact for the contact information of local Technical Support Engineer DANGER WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent damage to the components when trying to complete a tas...

Страница 11: ...on Guide x1 Warranty Card x1 Dipole antenna x1 optional Antenna x 1 optional DVD SDVD RDVD x1 optional Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Страница 12: ...12 ...

Страница 13: ...ilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Thin Client Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS K31AN A31AN F31AN 13 Chapter 1 Getting started ...

Страница 14: ...ro MS PRO card slot Insert a supported memory card into this slot Headphone port This port connects to a headphone or speaker Supported by ASUS Audio Wizard Microphone port This port connects to a microphone Power button Press this button to turn on your computer Optical disk drive eject button Press this button to eject the optical disk drive tray Optical disk drive bay There is an optical disk d...

Страница 15: ... storage We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for a faster and better performance from your USB 3 0 devices USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others HDMI port This port is for a High Definition Multimedia Interface HDMI connector and is HDCP compliant allowing playb...

Страница 16: ...ling an expansion card ASUS Graphics Card on selected models only The display output ports on this optional ASUS Graphics Card may vary with different models DC In port Plug the power adapter into this port Air vents These vents allow air ventilation DO NOT block the air vents on the chassis Always provide proper ventilation for your computer LAN RJ 45 port This port allows Gigabit connection to a...

Страница 17: ...e ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models ASUS K31AN A31AN F31AN...

Страница 18: ...or to the HDMI port on the rear panel of your computer 2 Plug the monitor to a power source If your computer comes with an ASUS Graphics Card the graphics card is set as the primary display device in the BIOS Hence connect your monitor to a display output port on the graphics card To connect multiple external monitors to your computer refer to Connecting multiple external displays in Chapter 2 of ...

Страница 19: ...board and a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source ASUS K31AN A31AN F31AN 19 ENGLISH ...

Страница 20: ...uter after setting up your computer Turning your computer ON To turn your computer ON 1 Turn on the power switch 2 Turn your monitor ON 3 Press the power button on your computer 3 Wait until the operating system loads automatically Power button 20 Chapter 1 Getting started ENGLISH ...

Страница 21: ...vidually from the BIOS Setup Refer to the Configuring the USB ports using the BIOS section in Chapter 3 of this user guide for details Front panel Rear panel Removing a USB storage device Windows 8 1 To remove a USB storage device onWindows 8 1 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 When the Safe to Remove Hard...

Страница 22: ... speakers Connecting Headphone and Mic Windows 10 To remove a USB storage device onWindows 10 1 Click then click from the Windows taskbar on your computer then click Eject 2 When the Safe to Remove Hardware message pops up remove the USB storage device from your computer DO NOT remove a USB storage device when data transfer is in progress Doing so may cause data loss or damage the USB storage devi...

Страница 23: ...Connecting 2 1 channel Speakers Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers ASUS K31AN A31AN F31AN 23 ENGLISH ...

Страница 24: ...Connecting 7 1 channel Speakers LINE OUT 24 Chapter 2 Connecting devices to your computer ENGLISH ...

Страница 25: ...the monitors on the output ports of the graphics card Setting up multiple displays When using multiple monitors you are allowed to set display modes You can use the additional monitor as a duplicate of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to t...

Страница 26: ...nce ensure that your HDMI cable is less than 15 meters 3 Turn on your computer 4 Configure the settings for your displays For details on configuring the display settings refer to Windows 8 1 10 Help and Support For some graphic cards only the monitor that is set to be the primary display has display during POST The dual display function works only under Windows 26 Chapter 2 Connecting devices to y...

Страница 27: ...ur chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directl...

Страница 28: ...ccess your files On Windows 8 1 if AutoPlay is NOT enabled in your computer hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the memory card icon to access the data on it On Windows 10 if AutoPlay is NOT enabled in your computer click File Explorer from the Start men...

Страница 29: ...he lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon On Windows 10 click File Explorer from the Start menu then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the ej...

Страница 30: ...30 Chapter 3 Using your computer ENGLISH ...

Страница 31: ...ic IP network connection Wired connection Use an RJ 45 cable to connect your computer to a DSL cable modem or a local area network LAN Connecting via a DSL cable modem To connect via a DSL cable modem 1 Set up your DSL cable modem Refer to the documentation that came with your DSL cable modem 2 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other...

Страница 32: ...or more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection Connecting via a local area network LAN To connect via a LAN 1 Connect one end of an RJ 45 cable to the LAN RJ 45 port on the rear panel of your computer and the other end to your LAN RJ 45 cable LAN 32 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 33: ... ways From the Windows taskbar right click the network icon and click Open Network and Sharing Center From the Start screen click Desktop to launch the Desktop mode Windows 10 Do either of these two ways From the taskbar right click then click Open Network and Sharing Center From the Start menu click Settings Network Internet Ethernet Network and Sharing Center ASUS K31AN A31AN F31AN 33 ENGLISH ...

Страница 34: ...s 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE connection 34 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 35: ... instructions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK ASUS K31AN A31AN F31AN 3...

Страница 36: ...36 Chapter 4 Connecting to the Internet ENGLISH ...

Страница 37: ...t are not responding 1 Simultaneously press Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on s...

Страница 38: ... connector cable Check if your monitor is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a gra...

Страница 39: ... use this recovery option click Settings Update recovery Recovery from the Start menu select Refresh your PC without affecting your files and click Get started The picture on the HDTV is distorted It is caused by the different resolutions of your monitor and your HDTV Adjust the screen resolution to fit your HDTV To change the screen resolution OnWindows 8 1 Do any of the following to open the Scr...

Страница 40: ...er to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly The DVD drive cannot read a disc Check if the disc is placed with the label side facing up Check if the disc is centered in the tray especially for the discs with non standard size or shape Check if the disc is scratched or damaged The DVD drive eject button is not responding 1 On Window...

Страница 41: ...settings Ensure that the power cord is unplugged from the power outlet Your computer is not turned on Press the power key on the front panel to ensure that your computer is turned on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing ano...

Страница 42: ...ecting to another monitor LAN Problem Possible Cause Action Cannot access the Internet The LAN cable is not connected Connect the LAN cable to your computer LAN cable problems Ensure the LAN LED is on If not try another LAN cable If it still does not work contact the ASUS service center Your computer is not properly connected to a router or hub Ensure that your computer is properly connected to a ...

Страница 43: ...ystem speed is too slow Too many programs are running Close some of the programs Computer virus attack Use an anti virus software to scan for viruses and repair your computer Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace ...

Страница 44: ...d the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner spa...

Страница 45: ...ASUSThin Client Windows 8 1 Windows 10 User Manual E10899 First Edition September 2015 Copyright ASUSTeK Computer Inc All Rights Reserved Appendix Windows 8 1 Window s 10 User Manual ...

Страница 46: ...46 ...

Страница 47: ...ur Thin Client As other settings appear select your country or region app language keyboard layout and time zone then tap Next 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Connect Settings Your account 5 After configuring the basic items the Windows 8 1 tutorial appears Watch this to learn more about Wind...

Страница 48: ... Start screen appears after successfully signing in to your user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access Some apps require signing in to your Microsoft account before they are fully...

Страница 49: ...tspots allow you to launch programs and access the settings of your Thin Client The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Страница 50: ...t screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer on the lower left corner then tap to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Snap feature F...

Страница 51: ...apps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then tap and select an app tile size Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the...

Страница 52: ...he Start screen or to the Desktop mode taskbar Launching the All Apps screen On the Start screen click From the Start screen press Tab then press Enter on your keyboard Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Страница 53: ... provide quick access for customizing the settings of your Thin Client Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Thin Client s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms bar ...

Страница 54: ...s via social networking sites or email Start This charm reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This charm allows you to access and share files with the devices attached to your Thin Client such as an external display or printer Settings This charm allows you to access the PC settings of your Thin Clie...

Страница 55: ... Snap bar Using Snap To use Snap 1 Use your Thin Client s mouse or keyboard to activate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press left or right key to place the first ...

Страница 56: ...ng app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes all currently active screens P Opens the Second screen pane Q Opens the Everywhere search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane ...

Страница 57: ...is unresponsive press and hold the power button for at least four 4 seconds until your Thin Client turns off Putting yourThin Client to sleep To put your Thin Client on Sleep mode press the Power button once Recovering your system Resetting your PC The Reset your PC option restores your PC to its factory default settings Back up all your data before using this option To reset your PC 1 Press F9 du...

Страница 58: ...ata before using this option Disconnect all external hard disk drives before performing system recovery on your Thin Client to avoid restoring Windows on the wrong partition or drive 1 Press F8 during bootup 2 Insert the Recovery DVD into the optical drive On the End User License Agreement EULA screen click Accept 3 Select Reset your PC 4 Click Next 5 Select Only the drive where theWindows is inst...

Страница 59: ... From the Control Panel s System and Security click Find and fix problems 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next 5 Select the USB storage device where you want to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish ...

Страница 60: ...ngs Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charm bar 2 Click Settings PC Settings Update and recovery Recovery 3 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and rese...

Страница 61: ...tings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 1 boot time is quite fast so we developed the following ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Thin Client then press the power button again to t...

Страница 62: ...62 Chapter 1 Using Windows 8 1 ENGLISH ...

Страница 63: ...ress the power button on your Thin Client Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your Thin Client 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Get online Settings Your account 5 Wait until Windows 10 finishes inst...

Страница 64: ...apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your select...

Страница 65: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Страница 66: ...rt screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task v...

Страница 67: ...lient s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Страница 68: ...unning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your Thin Client is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box ...

Страница 69: ...allingWindows 10 Restoring your PC to its original factory settings can be done using the Remove everything and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWin...

Страница 70: ...39 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site asus com de Online contact eu rma asus com sales Technical Support Telephone Component 49 2102 5789555 Telephone Germany System Not...

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