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Page 23

Troubleshooting

Operating Manual HDIQ 4 -

Version 02-2022A

Troubleshooting

If the device is not functioning correctly, please perform the following checks:



Check whether the device is connected to the required grid voltage (230 V~, 50 Hz for the U 100

base unit, and 48 V for the U 100-48 base unit).



Check whether the signal cable is connected correctly, and that there are no breaks or short

circuits in the connectors.

If the problem cannot be resolved, please contact the ASTRO customer service.

Maintenance and repair

ACHTUNG

The following safety information must be observed when performing main-

tenance and repair work. Failure to observe this safety information may result in personal
injury due to electrical and thermal dangers!



The operating display only shows whether the DC current, which supplies the device components,

has been disconnected from the mains voltage. If the operating display (for the power supply unit

or the device) does not light up, this does not mean that the device has been fully disconnected

from the mains voltage. There may still be voltages in the device that are dangerous to touch. You

may therefore not open the device.



The cover for the power supply unit is designed to prevent accidental contact with voltages that

are dangerous to touch, and must not be removed.



Housing components near the cooling fins at the rear, or actual the cooling fins, may become very

hot.



Read carefully: EN 60728 - Part 1 Safety requirements: No service work during thunderstorms.



A defective device may only be repaired by the manufacturer to ensure that components with the

original specification are used (e.g. power cable, fuse). Improperly performed repairs may result

in considerable dangers for the user or installer. If malfunctions occur, the device must therefore

be disconnected from the mains and authorised experts must be consulted. The device may need

to be sent to the manufacturer.

DRAFT VERSION

Содержание 4026187240868

Страница 1: ...Version 02 2022A DRAFT VERSION ...

Страница 2: ...get group for this manual page 04 Device description page 04 Important safety information page 05 Guarantee conditions page 07 Disposal page 07 Performance description page 07 Das Gerät bedienen Seite 08 Konfigurieren über die Weboberfläche Seite 13 Troubleshooting page 23 Maintenance and repair page 23 Latency page 25 Appendix page 26 Technical data page 27 DRAFT VERSION ...

Страница 3: ... the environment and material Warning about thermal dangers risk of burns Recycling symbol indicates components or packaging materials which can be recycled cardboard inserts plastic film and bags Used batteries must be disposed of at approved recycling points Batteries must be completely discharged before being disposed of This symbol indicates components which must not be disposed of with househ...

Страница 4: ...ice configuration Target group for the configuration of the ASTRO headend are persons who have received instructions and have training enabling them to perform a configuration Knowledge of EN 60728 11 and EN 62368 1 is not necessary for configuration Device description The device package contains the following HDIQ 4 converter Operating manual Fig 1 top 1 LC display 2 NMS and data ports 3 Operatin...

Страница 5: ...ith a protective earth conductor The electrical connection conditions must correspond to the specifications on the device type plate To avoid damage due to overheating the device may only be installed on horizontal surfaces The device is primarily designed for operation in metallically conductive 19 racks with sufficient air convection The installation surface should be non flammable The ambient t...

Страница 6: ... components provided for this purpose Operation with an opened cover is not permitted The braided line or the contact springs may not be damaged or removed Maintenance The operating display only shows whether the DC current which supplies the device components has been disconnected However operating displays on the power supply unit or the device that are not lit up in no way indicate that the dev...

Страница 7: ...ic collection points for this purpose ASTRO Strobel is a member of the Elektro system solution for the disposal of packaging materials Our contract number is 80395 Performance description The HDIQ 4 can convert four HDMI signals into four DVB C signals All four input signals can also be mixed together into one DVB C output signal multiplexing At the same time the HDMI signals can each be output as...

Страница 8: ...to activate the parameter to be changed or confirm a selected param eter or an entered value Left and right arrow buttons Allow you to change the value of a parameter Up and down arrow buttons Allow you to select a parameter or change the value of a parameter Lock button With this button you can block input or release it by pressing it again When you press the button once the display shows the con...

Страница 9: ...ter wie Output A Parameters as Output A Parameters as Output A Parameters as Output SPTS 1 Parameters as Output SPTS 1 Parameters as Output SPTS 1 Program 2 Program 1 Program 1 Program 2 Parse Program Mux Program RF On Standard Constellation TS ID ON ID ASI Output Symbol Rate RF Frequency RF Output Level ASI Output Input 2 Input 3 Output A NMS IP Subnetmask Gateway MAC Address WEB NMS Port Reset P...

Страница 10: ...ters in the submenus use the left and right arrow buttons to select the value you want Then confirm your selection by pressing the Enter button Status When you select Status menu the time since the device was switched on is displayed Input Sets Select this menu item to see the parameters of input 1 2 or 3 Use the up and down arrow buttons to select one of the inputs For both input 1 and input 2 yo...

Страница 11: ...e output navigate to the program using the up and down arrow buttons and set a checkmark by pressing the Enter button Modulator In the Modulator menu you can set the modulation parameters in each of the submenus Output A to Output D RF On Enable or disable output Standard J 83A DVB C J 83B or J 83C For Europe the standard is J 83A DVB C Constellation J 83A 16QAM 32QAM 64 QAM 128QAM 256QAM J 83B or...

Страница 12: ... the four SPTS and the MPTS output Then you can set the following parameters in another submenu Data enable Null PKT Filter Output IP Output Port Service IP Subnet Mask Gateway Protocol TTL System In the System menu you can load and save configurations and display the current software version of the device Save Config Load saved CFG Factory Reset LCD time out Version DRAFT VERSION ...

Страница 13: ...except 64 to avoid IP conflicts Connect the device to your PC or laptop via an Ethernet cable and use the ping diagnostic tool ping command to determine whether the HDIQ 4 and your PC laptop are on the same network If this is the case enter the IP address of the HDIQ 4 in the address line of the browser and press Enter on your keyboard You should now see the login screen see Fig 3 below Fig 3 Logi...

Страница 14: ...in the interface displays a status overview see figure 4 In the area on the left you can see the main menu Fig 4 Status overview The following parameters are displayed Default IP address of the device 192 168 0 136 Default subnet mask of the device 255 255 255 0 Default gateway of the device 192 168 0 DRAFT VERSION ...

Страница 15: ... the submenu items Input 1 and Input 2 to display the set parameters of the two inputs and edit them see Fig 5 In the first column you see the parameters for Program 1 in the second column the parameters for Program 2 Fig 5 Input parameters of the two inputs In detail you can edit the following parameters of the two programs via selection lists or input fields DRAFT VERSION ...

Страница 16: ...ces between 31 and 1 dB Set higher values to make dialogue clearer louder Audio Bit rate 64 96 128 192 256 or 320 Kbps Audio Gain 0 to 400 default is 100 Program Out Enable Enable and assign output A B C D for SPTS E for MPTS Service Provider Provider name Program Name Program name Service ID SID hexadecimal 0x001 to 0x999 1 to 2457 PMT ID hexadecimal 0x001 to 0x999 1 to 2457 Video PID hexadecimal...

Страница 17: ... menu on the left You then see the table NIT Insert Fig 6 NIT Select one of the outputs using the radio buttons in the first line In the second line you can optionally make the NIT invisible by activating the checkbox for Close NIT Click Add to create and edit an NIT entry see Fig 7 You then see the table NIT TS Loop Fig 7 Creating a NIT entry DRAFT VERSION ...

Страница 18: ... Update NIT button in the NIT Insert table to update the NIT Click Clear NIT if you want to clear the current NIT VCT This function is not available Please leave the default settings IP Output To edit the SPTS and MPTS settings for the IP outputs click IP Output in the main menu on the left You then see the table IP Output Configuration see Fig 8 Fig 8 Configuring the IP outputs In the first line ...

Страница 19: ...he following parameters here Standard J 83A DVB C J 83B or J 83C For Europe the standard is J 83A DVB C Constellation J 83A 16QAM 32QAM 64 QAM 128QAM 256QAM J 83B or J 83C 64QAM or 256 QAM for Europe 64QAM or 256QAM applies Symbol Rate 5 000 to 9 000 MS s Recommendation 6 900 MS s RF Frequency A Adjustable from 30 to 960 MHz in 1 kHz increments RF Frequency B Adjustable from 30 to 960 MHz in 1 kHz...

Страница 20: ...n this table Save Configuration Save the settings NOTE Unsaved settings are not retained after rebooting the device Restore Configuration Loads the last saved settings Factory Set Loads the factory settings Reboot To reboot the device click Reboot in the main menu on the left You then see the following table see Fig 11 Fig 11 Rebooting the device Click the Reboot button to restart the device HINWE...

Страница 21: ...rmware Click Select File to select the firmware file Then click Update to execute the update HINWEIS The update is not complete until the device is rebooted Network To make the network settings click Network in the main menu on the left You then see the following table see Fig 13 Fig 13 Network settings Edit the IP address subnet mask gateway and web management port here if necessary Then click Ap...

Страница 22: ...ssword Below that you then enter the new user name and password Then click Apply to save the changes Backup Load If you want to save the device settings to a file or load device settings click Backup Load in the main menu on the left You then see the following table see Fig 15 Fig 15 Saving or loading a backup file Click Backup config to save the current settings to a file Click Select file to sel...

Страница 23: ...m the mains voltage If the operating display for the power supply unit or the device does not light up this does not mean that the device has been fully disconnected from the mains voltage There may still be voltages in the device that are dangerous to touch You may therefore not open the device The cover for the power supply unit is designed to prevent accidental contact with voltages that are da...

Страница 24: ...coding DVB C Modulation DVB C Modulation DVB C Modulation DVB C Modulation M U X MPEG 2 HD MPEG 4 HD Encoding MPEG 2 HD MPEG 4 HD Encoding MPEG 2 HD MPEG 4 HD Encoding ASI ASI output 4 x SPTS or 1 x MPTS output RF output Carrier 1 Carrier 2 Carrier 3 Carrier 4 RF input HDMI HDMI HDMI DRAFT VERSION ...

Страница 25: ...eg 2 170 H 264 347 5 SDI Mpeg 2 227 5 H 264 367 5 MODE 2 HDMI Mpeg 2 222 5 H 264 395 SDI Mpeg 2 240 H 264 397 5 DVB C HD STB 720p 50 14M MODE 1 HDMI Mpeg 2 85 75 H 264 237 5 SDI Mpeg 2 127 5 H 264 295 MODE 2 HDMI Mpeg 2 182 5 H 264 277 5 SDI Mpeg 2 167 5 H 264 325 DVB C HD STB 576i 50 14M MODE 1 HDMI Mpeg 2 310 H 264 600 SDI Mpeg 2 330 H 264 620 MODE 2 HDMI Mpeg 2 270 H 264 610 SDI Mpeg 2 280 H 26...

Страница 26: ...S 1 HDMI Mpeg 2 170 H 264 347 5 SDI Mpeg 2 227 5 H 264 367 5 DTS 40 HDMI Mpeg 2 222 5 H 264 395 SDI Mpeg 2 240 H 264 397 5 DVB C HD STB 720p 50 14M DTS 1 HDMI Mpeg 2 85 75 H 264 237 5 SDI Mpeg 2 127 5 H 264 295 DTS 40 HDMI Mpeg 2 182 5 H 264 277 5 SDI Mpeg 2 167 5 H 264 325 DVB C HD STB 576i 50 14M DTS 1 HDMI Mpeg 2 310 H 264 600 SDI Mpeg 2 330 H 264 620 DTS 40 HDMI Mpeg 2 270 H 264 610 SDI Mpeg 2...

Страница 27: ...256 320 Modulation DVB C Standard J 83A J 83B J 83C MER dB 42 RF output up to 4 output frequencies in the range 30 960 MHz RF output level dbm 30 10 77 97 dBμV 0 1dB steps Symbol rate Msps 5 000 9 000 adjustable Constellation J 83A 16 32 64 128 256QAM J 83B and J 83C 64 256QAM Bandwidth J 83A 8 M J 83B and J 83C 6 M IP output Transmission protocols UDP RTP RTSP Type of transport stream 4 x SPTS an...

Страница 28: ...ithout prior agreement of the ASTRO company These operating instructions have been written by ASTRO Strobel Kommunikationssysteme GmbH Olefant 3 D 51427 Bergisch Gladbach Bensberg Germany Phone 49 2204 405 0 Fax 02204 405 10 eMail kontakt astro kom de Internet www astro kom de All the information contained in this document has been checked in good faith The ASTRO company cannot be held liable for ...

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