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15. Basic Troubleshooting
My phone is not charging:
• Please ensure that you are using the wall plug and USB charger cable provided with the device, as
we are unable to certify whether other plugs will work correctly.
• Please ensure the wall plug and cable are connected properly, and that the power has been switched
on.
• Ensure the cable is firmly connected to the phone.
• Double check that the battery has been inserted in the correct orientation, and that the battery is
fitting in correctly, not swollen, and has not been damaged in any way.
My phone refuses to turn on:
• Double check that the battery has been inserted in the correct orientation, and that the battery is
fitting in correctly, not swollen, and has not been damaged in any way.
• Please ensure you are holding the red power/hang-up button for five seconds, as it does take some