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disable the option
You can change the SIM PIN (if a PIN code has been assigned) by highlighting and selecting Change SIM PIN.
Please note that if you lose the SIM PIN or fail three times at entering the SIM PIN, this means that the SIM
card can be blocked, and you will require a PUK code to be able to unlock the SIM. To retrieve the PUK code,
you will need to contact your SIM provider as Aspera Mobile do not carry these PUK codes.
Basic Troubleshooting
My phone is not charging:
Please ensure that you are using the wall plug and USB charger cable provided with the device, as we are unable
to certify whether other plugs will work correctly.
Please ensure the wall plug and cable are connected properly, and that the power has been switched on.
Ensure the cable is firmly connected to the phone.
Double check that the battery has been inserted in the correct orientation, and that the battery is fitting in
correctly, not swollen, and has not been damaged in any way.
My phone refuses to turn on:
Double check that the battery has been inserted in the correct orientation, and that the battery is fitting in
correctly, not swollen, and has not been damaged in any way.
Please ensure you are holding the red power/hang-up button for five seconds, as it does take some time for the
device to power on.
If the battery has not been charged in some time or is flat, please connect and charge for at least ten minutes as it
may take some time for the battery to regain sufficient charge to power the device.
My phone is not connecting to the network, even though a SIM card has been inserted:
Please ensure the SIM card is making a solid connection with the SIM tray, and that the SIM tray has been