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locked into position to ensure the SIM card will not slide around.
If the SIM card is new and has just been activated, it may take two business days for the SIM card to fully start
working. You will need to restart the device before the SIM card can connect to the network if this is the case.
If your SIM card is over twelve months old and has been moved between different devices, wear and tear can be
a concern. You are able to order a replacement SIM free of charge from your SIM card provider if this is the
case.
Please check the signal strength within the area you are making your call. Depending on tower availability and
coverage, you may be within a blackspot.
My battery is not lasting very long:
The expected battery life on a full charge of the Aspera F40 is three days standby, or a day with moderate usage
of the phone. Heavy use may mean you need to charge the battery in the same day.
The expected lifespan of the battery is five hundred charging cycles before the capacity begins to diminish.
Depending on how often you charge your device, you may reach this limit faster or slower.
People dialling in are told either my phone is busy or is immediately directed to Voicemail, even though my phone is
available to receive a call:
Please ensure all call diversions have been disabled. You can do this by following the prompts from your SIM
card provider, as each SIM card has a specific code to enter in to disable particular diversions.
Please ensure the number has not been accidentally placed on the block list. To see whether a number has been
placed into the blocklist – go into Call History and select Missed Calls. Press the top-left hand context key
labelled “Options” and select Settings. After entering settings, select Call Blocking, and see if the contact that is
trying to contact you is on this list.