Asko DW Outdoor, Руководство по обслуживанию

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Service manual DW Outdoor
6
Troubleshooting strategy
Troubleshooting is an important part of the service call, so we have drawn up a troubleshooting
strategy that describes, in broad terms and step by step, what you need to do to fi nd and diagnose
faults arising in our machines.
• Ask the customer to describe the problem.
• Check whether the customer’s description matches the reported fault.
• Check that the machine is correctly installed:
- Electrical connection - Drainage
- Water connection - Machine correctly levelled
Fault
found?
Incorrect installation or external factors that affect performance and functionality (for
example, water pressure, electrical supply, drainage).
The machine operates normally. No deviations can be found. The customer probably
needs to be informed about proper use of the machine. If necessary, also inform the
customer about the warranty conditions and the fact that the customer will be charged
for the service call.
Yes
Open the service menu:
1. Check the settings
2. Run a test cycle
3. Note any fault codes
If the above actions do not uncover the fault:
• Conduct general troubleshooting. Use the documentation available at ServiceSaver
(service manuals, service memos, wiring diagrams and other documents).
Yes
No
No
Fault
diagnosed?
Repair and check
function/safety.
Carry out the actions
suggested by technical
support.
Satisfi ed customer!
OK?
No
Yes
No
Yes
Fault
found?
Contact technical support
for assistance.