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PH: 715-682-4622
Warranty Statement
The Purpose of Warranty
Ashland Industries, Inc. warrants each new product to be free from defects in material and
workmanship. This warranty is applicable only for the normal service life expectancy of the product
or components, not to exceed one year from the date of delivery of the new Ashland Industries
product to the original purchaser, or the date the product is first put into service via a rental
agreement or other means, whichever occurs first.
Dealers Responsibilities
The following responsibilities are to be performed when the dealer delivers a product to the
purchaser or otherwise places it into warranty service:
•
Complete the Warranty Registration Form and forward it to Ashland Industries within 30 days of
the sale, rental or other use of the product. Warranty reimbursement is contingent upon product
registration.
•
Review the warranty statement and operator’s manual
with purchaser to assure understanding of
purchaser’s responsibilities as related to warranty, service, and the proper and safe operation of
the product. Purchasers/Renters should be advised to have failed parts repaired or replaced
immediately upon failure, as continued use will result in additional damage, excessive wear, and
may result in personal injury.
•
Contact Ashland Industries prior to beginning repair or replacement of failed parts to make
certain that the cost of repairs are consistent with the value of the product being sold.
•
Warranty requests for units in dealer’s inventory may be submitted to Ashland Industries when
defects are noted in products prior to the retail sale or rental of that unit.
•
Provide warranty and service repairs as directed by Ashland Industries’ “Service Repairs Bulletins”
or other instructions.
•
All warranty work must be completed within 30 days of failure.
Notify Ashland Industries’
warranty department if repairs will require more than 30 days after failure for an extension. No
claim will be accepted for warranties that exceed this 30 day period.
•
No warranty will be allowed on units delivered to the retail customer prior to the full payment of
that unit to the manufacturer by the dealer.
•
If diagnostic time is required, contact Ashland Industries prior to beginning the warranty repair
for approval. Ashland Industries must approve travel time reimbursement prior to beginning the
warranty repair.
Ashland Industries Responsibilities
•
Reimbursement for parts used in warranty repair will be credited only when the parts are
purchased from Ashland Industries Inc. Parts will be credited at dealer’s net cost.
No warranty
will be allowed on parts that are past due.
•
Dealer should use parts from their parts inventory first. In the event that parts must be shipped
from Ashland Industries Inc., freight will be paid by Ashland Industries and will be shipped by the
most economical means to arrive in the shortest possible time. Air, Next Day Air, Priority and
other special shipment methods requested by the dealer will be at the customer’s expense.
