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PH: 715-682-4622
Warranty Statement
Ashland Industries Responsibilities (Cont’d)
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Warranty Labor Reimbursement for labor expense to the dealer is made by payment of the
established hourly shop rate.
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Repair times will be reviewed by Ashland Industries and may be adjusted to average repair time
required by other dealers to make similar repairs. Labor is not paid on the warranty associated
with repair parts purchased by the retail customer that are used on a product that is not currently
in warranty time frame.
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Reimbursements for repairs made by an outside source (not dealer personnel) will be made for
those services deemed necessary for the resolution of the warranty by Ashland Industries’
warranty department. Outside repair invoices must have prior approval from Ashland Industries’
service department and must be attached to the warranty claim after approval.
Other Warranty Provisions
The following guidelines are to be followed when performing warranty repairs:
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In all cases, the most economical repair should be performed unless otherwise directed. Credit
will not be allowed for assemblies or groups if it is practical to make the repair with individual
parts. In some cases, the assembly or group price may be less than the total of the parts and
labor required to complete the repair. In those cases, an assembly or group may be used.
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Only those parts provided by Ashland Industries are covered under Warranty. The use of parts
from other sources will not be eligible for warranty consideration.
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All parts removed during warranty repair should be held for a period of 90 days after the
warranty claim has been submitted to Ashland Industries. These parts can be discarded if
disposition or return request has not been made during this period. Parts that are requested
must be returned within 30 days of claim disposition. These parts will be discarded after the 30
day period.
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Ashland Industries reserves the right to deny or reverse any and all warranty claims for parts,
labor, or miscellaneous charges when errors are found, warranty provisions are abused, or
fraudulent claims are submitted.
Warranty Reimbursement is Not Possible
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When failure falls under the “limitations” as identified in Ashland’s Limited Warranty Statement.
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When Ashland Industries has requested the return of certain parts, assemblies, or information
and has not received the material with 30 days of date posted on return request.
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On claims due to damage or shortage that are obviously the responsibility of dealer or the
delivering carrier.
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On the entire claim when warranty policy and provisions are not followed.
All dealers will warranty their technician’s work to the purchaser and will indemnify Ashland
Industries, Inc. from such claims.
