Preface
SmartBridge is a multi-function web collaboration system. The client-server architecture
requires Internet connectivity for its operation. SmartBridge has four distinct functions based
on these meeting types:
1.
Interactive Meetings – This refers to conventional web conferencing including sales
presentations, product demos, and interactive collaboration.
2.
Remote Support – This function simplifies the connection to another computer to
control and support it and provides a remote reboot capability for unattended support.
3.
Seminars – This function ensures seminars that are easy, fast and reliable to join. You
can join without any downloads.
4.
Remote Access to Computers – This function provides access anywhere, anytime to
remote computers such as your office or home computers even if your computer has
power cycled, and even if Internet has disconnected (and has reconnected later).
Depending on the product model you buy, some of the meeting types may not be available to
you.
Organization
This manual provides the steps to use the SmartBridge web collaboration system. The User
Manual is organized as follows:
Section 1
Setting up SmartBridge
Section 2
Hosting an Interactive Meeting
Section 3
Joining a Meeting
Section 4
Common Features
Section 5
Remote Support
Section 6
Seminars
Section 7
Remote Access to This Computer
Section 8
Unattended Support
Section 9
Scheduling Meetings
Section 10
Managing Profile
Section 11
Support Contact
Terminology
The following terms are used throughout this manual. In a meeting, a participant can be either
the Host or an Attendee:
The Host is the person who initiates the meeting. The Host must have a user account in
SmartBridge system.
The Attendee is the person invited by the Host to join a meeting. Attendee does not
need an account in SmartBridge system.
The Host or an attendee can either be:
The presenter showing their computer to all participants
A controller controlling the Presenter's keyboard and mouse
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