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8.

Unattended Support

Unattended Support is a support session that occurs when the person being supported, the

supportee, is not present when their computer is receiving support.

To enable an Unattended Support session (or meeting), the supporter first starts a Remote

Support meeting and clicks continue:

Supporter starts a Remote Support meeting

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Содержание SmartBridge 1.0

Страница 1: ...SmartBridge User Manual V1 0...

Страница 2: ...ing Colors 20 4 17 Stop Additional Attendees 20 4 18 Remove Attendees 21 4 19 Change Language for SmartBridge UI 21 4 20 Display Transparent Windows 21 4 21 Auto Uninstall SmartBridge from Attendee Co...

Страница 3: ...eting for Remote Access 32 7 2 Remotely Accessing my PC 33 8 Unattended Support 34 9 Scheduling Meetings 39 9 1 Scheduling a Meeting 39 9 2 Editing a Scheduled Meeting 40 9 3 Starting a Schedule Meeti...

Страница 4: ...later Depending on the product model you buy some of the meeting types may not be available to you Organization This manual provides the steps to use the SmartBridge web collaboration system The User...

Страница 5: ...raints There is only one host and one presenter at any moment in a meeting The host or the current presenter can assign any participant to be the presenter The presenter can assign any participant or...

Страница 6: ...In a web browser go to your meeting server web address Home Page 2 Click the Download SmartBridge link 3 Download SmartBridge and run it Automatic download 1 In a web browser go to your meeting server...

Страница 7: ...idge shortcut on your desktop or via your computer s Start menu Progrms SmartBridge Start Meeting SmartBridge shortcut You will have to sign in to host a meeting Provide the following information Meet...

Страница 8: ...onal method of web conferencing Each attendee using either PC or Mac can interact in the meeting and can be the Presenter or a Controller 1 Launch SmartBridge by clicking the SmartBridge shortcut from...

Страница 9: ...u enter a password the invitees also need to enter the same password 6 For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized p...

Страница 10: ...ays the attendees can join the meeting o Join interactively Using this option an attendee can present and control remotely via the Internet the presenter s computer using the keyboard and the mouse Th...

Страница 11: ...is option the invitees can attend the meeting without downloading SmartBridge client Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging to...

Страница 12: ...g is a seminar which does not require any download you now join the meeting 6 If the meeting is not a seminar and you have a Java Virtual Machine JVM installed in your system a message will prompt for...

Страница 13: ...2 Click the Join a Meeting button 3 Enter the Meeting Server Address Meeting ID Meeting Password if required and Your Name and Click Join Meeting...

Страница 14: ...he presenter can optionally choose to show a specific monitor in a multiple monitor setup The Show My drop down list shows each monitor as a separate viewable choice Option to show single monitor in m...

Страница 15: ...eting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Change Controller You can assign...

Страница 16: ...text file or a rich text file 4 7 Sending Files During a meeting there may be a need to send some files between meeting participants Instead of opening a mailing client and sending files a participant...

Страница 17: ...Selection dialog Select the files folders or both and click OK They are added to the list of files folders to be sent In the File Transfer dialog click the drop down arrow next to the To label and th...

Страница 18: ...executable Just run the file and it will replay the entire recording session 4 9 Using WebCam During a meeting each presenter can start their own web camera or WebCam The presenter s WebCam video will...

Страница 19: ...Then emphasize the interesting area using the mouse pointer Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes...

Страница 20: ...reporting feature is covered in the Administrator Manual 4 16 Changing Colors There are three color options available in SmartBridge that let you choose between speed and image precision Low Quality...

Страница 21: ...arent Windows As the meeting presenter you can display all transparent windows on your screen Attendees cannot see the host s SmartBridge and its associated windows by default since we treat them as t...

Страница 22: ...starts 4 23 Remote Printing Remote printing is the ability to print directly from the host computer to a printer on the attendee s network This is useful if the host is printing from an application th...

Страница 23: ...e automatically generated when a SmartBridge user schedules a meeting An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting C...

Страница 24: ...for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor Multiple Monitor sele...

Страница 25: ...e Monitor view if entire Desktop shown 4 26 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in SmartBridge to show th...

Страница 26: ...al If you enter a password the invitees also need to enter in the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Atten...

Страница 27: ...back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have...

Страница 28: ...of the computer 5 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work...

Страница 29: ...or vice versa To transfer files the host clicks the Send Files button in SmartBridge The host then chooses which files and folders to transfer and which direction to transfer the files For security r...

Страница 30: ...Launch SmartBridge by clicking the SmartBridge shortcut from the desktop 2 Click Host a Meeting 3 Enter your Meeting Server Address Email Address and Password and click Sign In 4 In the meeting contr...

Страница 31: ...ing button and then fill in the Meeting ID Meeting Password and Your Name to join the seminar 6 4 Inviting Meeting Panelists In the seminar mode the host sends the URL details of the meeting to the at...

Страница 32: ...neered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The SmartBridge client automatically verifies the connectivity...

Страница 33: ...remote tasks in addition to the remote control and file transfer Control the task manager of the remote computer Reboot the remote computer Option to reboot the remote computer For example if you clic...

Страница 34: ...s when the person being supported the supportee is not present when their computer is receiving support To enable an Unattended Support session or meeting the supporter first starts a Remote Support m...

Страница 35: ...dge and joins this Remote Support meeting with the generated Meeting ID Supportee joins the Remote Support meeting The supportee should accept the default answer Control and view your computer Support...

Страница 36: ...t a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer For Windows non Admin users specify an admin...

Страница 37: ...ls Change to unattended support session Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password Supporter enters supportee s c...

Страница 38: ...ee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able access this meeting from their Active meet...

Страница 39: ...ng earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into SmartBridge...

Страница 40: ...SmartBridge next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necess...

Страница 41: ...ur profile 1 Log into SmartBridge 2 Click Profile Managing profile 3 Edit your First Name Last Name and E Mail 4 Provide a Password and Retype your password to confirm it 5 Specify your contact number...

Страница 42: ...11 Support Contact Asante Network 47436 Fremont Blvd Fremont CA 94538 Tel 408 435 8388 Fax 510 438 6790 support asante com http www Asante com 42...

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