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Release 8 STANDARD 1.1 August 2016

Touchstone TM804G Telephony Modem User Guide

Table of Contents

Overview ................................................................................................................ 5

Introduction ....................................................................................................................... 5

Getting Support ................................................................................................................. 6

Safety Requirements ............................................................................................... 7

FCC Part 15 ........................................................................................................................ 8

RF Exposure ............................................................................................................... 9

Industry Canada Compliance ............................................................................................. 9

For Mexico ......................................................................................................................... 9

Getting Started ..................................................................................................... 10

About Your New Telephony Modem ............................................................................... 10

What's in the Box ............................................................................................................. 10

Items You Need ............................................................................................................... 10

Getting Service ................................................................................................................. 12

System Requirements ...................................................................................................... 12

Recommended Hardware ....................................................................................... 12

Windows ................................................................................................................. 13

Mac OS .................................................................................................................... 13

Linux/Unix ............................................................................................................... 13

About this Manual ........................................................................................................... 13

What About Security? ...................................................................................................... 14

Ethernet Connection ....................................................................................................... 14

Battery Installation and Removal .......................................................................... 16

Introduction ..................................................................................................................... 16

Basic Battery Installation and Replacement .................................................................... 18

Extended Battery Installation and Replacement ............................................................. 19

Maximum Battery Installation and Replacement............................................................ 21

Battery Usage and Storage Conditions ............................................................................ 23

Battery Disposal Guidelines .................................................................................... 23

Getting Battery Status ..................................................................................................... 23

Installing and Connecting your Telephony Modem ................................................ 24

Front Panel ...................................................................................................................... 24

Rear Panel ........................................................................................................................ 25

Selecting an Installation Location .................................................................................... 25

Mounting the Telephony Modem ................................................................................... 26

Содержание Touchstone TM804G

Страница 1: ...Touchstone TM804G Telephony Modem User Guide Release 8 STANDARD 1 1 August 2016 August 2016...

Страница 2: ...e all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclai...

Страница 3: ...ce 12 System Requirements 12 Recommended Hardware 12 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 13 What About Security 14 Ethernet Connection 14 4 Battery Installation and Removal 16 Introdu...

Страница 4: ...ws 7 Windows 8 or Windows 10 31 TCP IP Configuration for Mac OS X 31 7 Using the Telephony Modem 33 Setting up Your Computer to Use the Telephony Modem 33 Indicator Lights for the TM804G 33 Battery Mi...

Страница 5: ...express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TM804G Telephony Modem brings it all to you f...

Страница 6: ...or home office Local Area Network LAN In addition the TM804G provides for up to two separate lines of telephone service Installation is simple and your service provider will provide assistance to you...

Страница 7: ...only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do...

Страница 8: ...Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame...

Страница 9: ...ns this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users t...

Страница 10: ...ty Data services DOCSIS or Euro DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your service provider Telephony services PacketCable and...

Страница 11: ...inimize or eliminate splitters between the cable jack and the Telephony Modem Phone Cable This is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables...

Страница 12: ...eady have the required information In addition you should ask your service provider the following questions Do you have any special system requirements or files that I need to download after I am conn...

Страница 13: ...nection must be available Mac OS System 7 5 to Mac OS 9 2 Open Transport recommended or Mac OS X A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP an...

Страница 14: ...ohibit running servers on consumer level accounts and may suspend your account for violating your terms of service Use the service provider s mail servers for sending email Avoid using proxy software...

Страница 15: ...age comes with one Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Modem directly...

Страница 16: ...e battery is intended only to provide emergency telephone service in the case of a power outage LED operation is reduced when the Telephony Modem is operating on battery power Note For safety and regu...

Страница 17: ...nded Battery Installation and Replacement page 19 Maximum backup battery provides up to 18 hours 6 cell or 24 hours 8 cell of backup time depending on model and usage It replaces the battery door and...

Страница 18: ...ty to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this procedure to install and to replace the backup battery 1 Press...

Страница 19: ...g it straight back Note The Telephony Modem will not begin operating until you apply AC power 4 Replace the door To do so place the hinge tabs of the battery door into the receiver slots inside the Te...

Страница 20: ...g the battery may damage the battery connector in the Telephony Modem Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align...

Страница 21: ...place the tabs of the battery door into the slot inside the Telephony Modem battery compartment Rotate the door toward the front of the Telephony Modem until the latch snaps back into place 1 Battery...

Страница 22: ...e the battery on a firm horizontal surface 3 Position the Telephony Modem over the battery aligning the slots on the battery bay with the tabs on the battery Push straight down on the Telephony Modem...

Страница 23: ...l Guidelines To ensure compliance with current and future rechargeable battery take back laws ARRIS has joined Call2Recycle a collection program for rechargeable batteries throughout North America US...

Страница 24: ...f you have ordered service your service provider should configure the Telephony Modem automatically You need only follow the instructions in this section to install and connect the Telephony Modem CAU...

Страница 25: ...nnector for the third phone line or both lines of a 2 line phone 4 Tel 4 connector for the fourth phone line 5 Reset button resets the Telephony Modem as if you power cycled the unit Use a pointed non...

Страница 26: ...tical or to the side horizontal Tools and Materials For wall mounted installations make sure you have the following tools and materials before proceeding for mounting on drywall Two 1 4 6mm drywall an...

Страница 27: ...face where you intend to mount the Telephony Modem and sercure in place with transparent tape 2 Drill holes through the template in the specified locations for the mounting screws After drilling holes...

Страница 28: ...entilation holes on the sides of the unit are not blocked 2 Proceed to Connecting the Telephony Modem page 28 Connecting the Telephony Modem WARNING Risk of injury or equipment damage Connecting the T...

Страница 29: ...lephony Modem lights up then flashes once refer to the LED tables shown in Using the Telephony Modem page 33 See Troubleshooting page 38 if the Power light does not turn on 3 Connect one end of the Et...

Страница 30: ...on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow...

Страница 31: ...ng Center when it appears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Internet...

Страница 32: ...to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties applica...

Страница 33: ...Use the Telephony Modem page 33 Indicator Lights for the TM804G page 33 Using the Reset Button page 36 Booting from Battery page 36 Setting up Your Computer to Use the Telephony Modem Follow the inst...

Страница 34: ...ore than 10 seconds disconnect the telephone lines from the Telephony Modem then call a wiring technician for assistance Patterns Normal Operation The following table shows light patterns during norma...

Страница 35: ...uring each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online Tel 1 Tel 2...

Страница 36: ...the Reset Button Use the Reset button on the back of the Telephony Modem to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Telephony Modem if you...

Страница 37: ...start the TM804G from its battery follow these steps 1 If a battery is already installed in the Telephony Modem remove it 2 Re insert the battery into the Telephony Modem See Battery Installation and...

Страница 38: ...lugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on The Link light should either be on or blinking If the Power light blinks fo...

Страница 39: ...Is the Online LED lit If not check the coax connection at the Telephony Modem and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider...

Страница 41: ...so some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP...

Страница 42: ...ften feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all c...

Страница 43: ...commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if...

Страница 44: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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