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Troubleshooting Tips

SURFboard SBG6400 Wireless Gateway

•

User Guide

54

365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

Troubleshooting Tips

If the solutions listed in this section do not solve your problem, contact your service provider for
assistance.
Your service provider may ask for the status of the front panel LEDs as described in

LED Icons and Error Conditions

You may have to reset the SBG6400 gateway configuration to its original factory settings if the
gateway is not functioning properly.

Solutions

Table 5: Troubleshooting Solutions

Gateway Problem

Possible Solution

Power LED Icon is OFF

•

Check the power connection between the gateway and
electrical wall outlet.

•

If the gateway is plugged into a power strip, check the power
strip to make sure it is switched ON.

•

Check that the electrical wall outlet is working and that it is not
controlled by a light switch.
If so, disconnect the gateway power cord from the wall outlet
and connect it to another electrical outlet that is not controlled
by a light switch.

Cannot Access the
Internet

•

Check that all cable and power connections on the gateway
and computer are properly connected.

•

Check that the

Power

,

Online

, and

Wireless

LEDs on the

gateway front panel are lit (solid).

•

Check or update the latest drivers for your network adapters.

•

If none of the above solutions resolved the problem, contact
your service provider or call ARRIS Technical Support at

1-877-466-8646

for assistance.

Cannot Send or Receive
Data

•

Check each end of the coaxial cable connection on the
gateway and cable wall outlet. Hand tighten each connector, if
necessary.

•

Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.

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Содержание SURFboard SBG6400

Страница 1: ...User Guide SURFboard SBG6400 DOCSIS 3 0 Wireless Gateway ...

Страница 2: ...s document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of...

Страница 3: ...8 Setting Up a Wireless Network Connection 9 Launch the SBG6400 Quick Start Wizard 9 Set Up a Wireless Network Using Your Computer 15 Quick Connect Using the Windows Taskbar 16 Connect Using the Windows Control Panel 18 Test Your Wireless Network Connection 21 Use the SBG6400 WPS Pairing Button 21 Using the Gateway Web Manager 22 Start the Gateway Web Manager 22 Gateway Web Manager Menu Options 24...

Страница 4: ... Firewall Logs 46 Managing Your Gateway and Connected Networks 47 View the Gateway Status and Network Connection 47 View the Gateway Product Information 48 View the Gateway Status 48 Back Up Your Gateway Configuration 49 Restore Your Gateway Settings 50 Reset Your Gateway Settings 51 Set Up Your USB Storage Device 53 Troubleshooting Tips 54 Solutions 54 Front Panel LED Icons and Error Conditions 5...

Страница 5: ...ions 61 Table 10 Basic Backup Restore Field Descriptions 62 Table 11 Basic USB Connect Field Descriptions 63 Table 12 Advanced Options Field Descriptions 65 Table 13 Advanced IP Filtering Field Descriptions 66 Table 14 Advanced MAC Filtering Field Descriptions 67 Table 15 Advanced Port Filtering Field Descriptions 68 Table 16 Advanced Port Triggers Field Descriptions 69 Table 17 Advanced Port Forw...

Страница 6: ...n Create Network Password Window 18 Figure 18 Control Panel Network and Sharing Center Window 19 Figure 19 Manually Connect to a Wireless Network Window 19 Figure 20 Manually Connect to a Wireless Network Window 20 Figure 21 Gateway Login Screen 22 Figure 22 SBG6400 Web Manager Main Screen 23 Figure 23 Login Alerts Screen 24 Figure 24 SBG6400 Web Manager Main Menu Buttons 24 Figure 25 SBG6400 Web ...

Страница 7: ...igure 54 Status Configuration Screen 52 Figure 55 SBG6400 USB Connect Screen 53 Figure 56 Basic Setup Screen 1 of 2 58 Figure 57 Basic Setup Screen 2 of 2 58 Figure 58 Basic DHCP Screen 60 Figure 59 Basic DDNS Screen 61 Figure 60 Basic Backup Restore Screen 62 Figure 61 Basic Backup Restore Screen 63 Figure 62 Advanced Options Screen 64 Figure 63 Advanced IP Filtering Screen 66 Figure 64 Advanced ...

Страница 8: ...vicesafetyrequirementsofthecountryofuse Installationofthisdevicemustbeinaccordancewithnationalwiring codesand conformtolocalregulations Operatethisdeviceonlyfromthetypeofpowersourceindicated onthedevice smarkinglabel Ifyouarenotsureof thetypeofpowersupplied toyourhome consultyourdealerorlocalpowercompany Donotoverload outletsorextensioncords asthiscanresultinariskoffireorelectric shock Overloaded ...

Страница 9: ...hebuilding asclosetothepointofcableentryaspractical FCC STATEMENTS FCC Interference Statement Thisequipmenthasbeentested and found tocomplywiththelimitsforaClassBdigitaldevice pursuanttopart15oftheFCC Rules Theselimitsaredesigned toprovidereasonableprotectionagainstharmfulinterferenceinaresidentialenvironment This equipmentgenerates uses and canradiateradiofrequencyenergyand ifnotinstalled and use...

Страница 10: ...estassujettieauxdeuxconditions suivantes Cetappareilnedoitpascauserd interférenceset Cetappareildoitacceptertouteinterférencereçue ycomprislesinterférencescausantunfonctionnementnon désiré DÉCLARATION DE IC SUR L EXPOSITION AUX RAYONNEMENTS NoteImportante cet équipement estconformeauxlimitesd expositionauxrayonnementsétabliespar ICpour unenvironnement non contrôlé Cet équipement doit êtreinstallée...

Страница 11: ...ityoftheuser Themanufacturerand itsauthorized resellersordistributorsarenotliableforanydamageorviolationofgovernmentregulations thatmayarisefromfailingtocomplywiththeseguidelines SecurityWarning Thisdeviceallowsyoutocreateawirelessnetwork Wirelessnetworkconnectionsmaybeaccessibleby unauthorized users Formoreinformationonhowtoprotectyournetwork see ChangetheDefaultUserNameand Password for instructi...

Страница 12: ...uctions for installing and configuring the SBG6400 setting up secure wireless network connections and managing your gateway and network configurations In The Box Before installing the SBG6400 check that the following items are also included in the box If any items are missing please contact your service provider for assistance or call ARRIS Technical Support at 1 877 466 8646 Table 1 SBG6400 Packa...

Страница 13: ...wall outlet USB cable for USB device connections RF splitter for additional coaxial cable connections such as a set top box or Smart TV System Requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 7 Service Pack 1 SP1 Windows Vista SP2 or later Windows XP SP3 Note Microsoft no l...

Страница 14: ...D Icons LED Icon Blinking On Solid Not applicable no LED on button Note The Wireless LED will blink Amber to indicate the WPS pairing process is in progress Not applicable no LED on button Not applicable icon does not blink Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with...

Страница 15: ... Fi enabled device on your home network for example Wi Fi telephone tablet or laptop The WPS Pairing process between the SBG6400 and WPS enabled wireless device was successful The WPS Pairing process either failed or did not complete after two minutes Green Read write activity is detected on the connected USB device Green USB device is detected after it is connected to the SBG6400 Indicates DOCSIS...

Страница 16: ...tion s Amber LED is OFF Indicates GigE connection s USB 2 0 port connection to your USB device Reset Button Can be used to reboot the gateway or reset the gateway settings To reboot or restart the gateway press the indented Reset button once using the end of a paper clip or other small object with a narrow tip and then release To reset the gateway configuration back to the factory default settings...

Страница 17: ...uration for more information Coaxial cable connector 12VDC Power line voltage WARNING To avoid any damage to your SBG6400 Gateway only use the power adapter and cord provided in the box Gateway Label The gateway label is located on the bottom of the SBG6400 It contains specific gateway ID information that you may need when contacting your service provider or call ARRIS Technical Support To receive...

Страница 18: ...o set up a wireless network you will need a high speed Internet connection provided by an Internet service provider Note When contacting your service provider you may need your gateway information listed on the gateway label located on the bottom of the SBG6400 see Gateway Label Choose a location in your home where your computer and gateway are preferably near existing cable and electrical wall ou...

Страница 19: ...nected to the SBG6400 if it is turned off and then log on 2 Contact your service provider to activate provision the SBG6400 You may have to provide the HFC MAC ID listed on the gateway label Note Your service provider may allow for automatic activation which will automatically launch its own special website when you open a web browser 3 After the SBG6400 is activated open a web browser Internet Ex...

Страница 20: ...tart Wizard is a six step application to help you quickly customize the default wireless network settings on your SBG6400 It configures your wireless network name SSID Wi Fi Security key network password and Wi Fi Security code IMPORTANT NOTE The quick start wizard uses the default settings already configured for your SBG6400 to help you quickly set up your wireless home network However the wizard...

Страница 21: ...ays Note If the default user name and password are not working your service provider may have to set up alternate login credentials Please contact your service provider or call ARRIS Technical Support for assistance Figure 5 Login Alerts Screen The Login Alerts screen displays when you log in using the default username and password ARRIS recommends changing the username and password for network se...

Страница 22: ...ay User Guide 11 365 095 26377 x 3 Copyright 2015 ARRIS Enterprises Inc All Rights Reserved Figure 6 SBG6400 Quick Start Wizard Opening Screen 6 Click Launch Quick Start Wizard to start the wizard The Welcome screen displays Figure 7 SBG6400 Quick Start Wizard Welcome Screen ...

Страница 23: ...twork name must contain from one to 32 alphanumeric characters Note You can change your wireless network name SSID as many times as you wish after you have completed setting up your wireless network for the first time You can also use the SBG6400 Web Manager to change your SSID see Change Your Wireless Network Name SSID for more information 9 Do one of the following to change your wireless network...

Страница 24: ...re 9 SBG6400 Quick Start Wizard Step 3 of 6 Screen The wizard configures WPA2 PSK as the default wireless security code It is the highest wireless network security level See Set Up Your Wireless Primary Network to change the wireless security code for your wireless home network 11 Click Next to open the User Security Configuration screen see Figure 10 This screen allows you to change the current o...

Страница 25: ... must select each checkbox to activate the field to enter your new username and password Otherwise the fields are disabled The Next button is disabled if the username or password was not entered correctly Make sure to repeat the same username and password in their respective fields 12 Click Next to open the Review Settings screen and confirm your wireless network settings Figure 11 SBG6400 Quick S...

Страница 26: ...G6400 Quick Start Wizard Step 6 of 6 Screen 14 Click Exit on the Settings Applied screen to close the SBG6400 Quick Start Wizard Note You can click Print to print a copy of your wireless network settings from a connected printer This can handy for keeping a record of your new wireless network settings Set Up a Wireless Network Using Your Computer Use one of the following options to create your wir...

Страница 27: ...nal icons Figure 13 Windows Taskbar Icons Figure 14 Sample Available Wireless Networks Window 2 Locate and then left click on the SBG6400 wireless network name or SSID for example SBG6400 for your SBG6400 from the wireless networks list see Figure 15 The default SSID is listed on the gateway label on the bottom of your SBG6400 Note You must use the default wireless network name or SSID listed on t...

Страница 28: ...ght 2015 ARRIS Enterprises Inc All Rights Reserved Figure 15 Sample Available Wireless Networks Window 3 Select Connect automatically to set up your wireless devices for automatic connections to your home network upon log on 4 Click Connect to open the Connect to a Network window Figure 16 Network Connection Window ...

Страница 29: ...el Note If you have already changed your wireless network password using the SBG6400 Web Manager enter that password in the Securitykey field Figure 17 Network Connection Create Network Password Window 6 Select Hide characters and then click OK to encrypt or hide your network Security key network password Connect Using the Windows Control Panel 1 From the Windows taskbar click Start button and the...

Страница 30: ... Sharing Center Window 3 Click Manage wireless networks under Control Panel Home left side of the window to open the list of available networks 4 Click Add on the network list menu bar to open the Manually connect to a wireless network window Figure 19 Manually Connect to a Wireless Network Window 5 Click Manually create a network profile to open another Manually connect to a wireless network wind...

Страница 31: ...nformation 7 Select the wireless Security level for your wireless network from the Security type drop down list Note ARRIS recommends the WPA2 Personal wireless security level It is the highest security level available and also the default security level for the SBG6400 8 Select the password encryption type from the Encryption type drop down list This is used for network security TKIP Temporal Key...

Страница 32: ... network 2 Open a web browser on your computer 3 Type a valid URL such as www surfboard com in the address bar and then press Enter If the website did not open please contact your service provider or call ARRIS Technical Support for assistance Use the SBG6400 WPS Pairing Button The WPS Pairing button automatically connects your WPS enabled wireless devices to your wireless home network using the d...

Страница 33: ...ovider to prevent unauthorized changes to certain configuration parameters Start the Gateway Web Manager 1 Open any web browser on the computer connected to the SBG6400 2 In the Address bar type 192 168 0 1 for the Gateway Web Manager IP address and then press Enter The gateway Login screen displays Figure 21 Gateway Login Screen Note You must use the default user name and password listed below to...

Страница 34: ...rises Inc All Rights Reserved Figure 22 SBG6400 Web Manager Main Screen Note The Login Alerts screen below will display if you logged in using the default username and password ARRIS recommends changing your username and password for network security purposes See Change the Default Username and Password for more information ...

Страница 35: ...ptions Main Menu Buttons The SBG6400 main menu buttons are displayed along the top of the SBG6400 Web Manager screen To display the drop down submenu options click the menu button Figure 24 SBG6400 Web Manager Main Menu Buttons Main Menu Links The SBG6400 main menu and related submenu option links are also displayed along the bottom of the SBG6400 Web Manager screen To open a submenu option click ...

Страница 36: ...ay user name and password Basic Configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Internet protocols which configure and monitor how the gateway routes IP traffic on the SBG6400 Wireless Configures and monitors the gateway wireless networking features Firewall Configures and monitors the gateway firewall Help Pr...

Страница 37: ...ved Overview Help General help information is available when you click Help Overview on the SBG6400 Main Menu Figure 26 Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help About on the SBG6400 Main Menu The link opens the related configuration screen ...

Страница 38: ...eld Level Help More specific help information is available throughout the web manager for field level help when you click the Help link located to the right of the applicable field Figure 28 Field Level Help Screen Exit the SBG6400 Web Manager To log out and close the SBG6400 Web Manager Click Logout located in the upper right corner of the screen above the SBG6400 Main Menu buttons ...

Страница 39: ...o create a PIN or pushbutton method for logging onto your wireless network Set Up Your Wireless Primary Network 1 Open a web browser and log onto the SBG6400 to open the SBG6400 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6400 Main Menu bar 3 Click Primary Network Settings from the Wireless submenu options Figure 29 Wireless Primary Network Setting...

Страница 40: ... Shared Key standard encryption WPA2 Enterprise Wi Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon WPA2 WPA Enterprise combination Wi Fi Protected Access version 2 and Wi Fi Protected Access provides additional network security and requires a user name and password for network logon 8 Choose the wireless network encryption ...

Страница 41: ...e by External Registrar Select to Allow or Deny the client to enter the PIN to access a wireless access point on your wireless network Note This feature is not recommended Client PIN Enter a numeric password to log onto your wireless network and then click Add 3 Click Apply Set Up a Wireless Guest Network Note This feature may be disabled on your SBG6400 Some service providers or cable operators d...

Страница 42: ... the Lease Pool Starting IP Address field 10 Enter the ending IP address for the guest network lease pool in the Lease Pool Ending IP Address field 11 Enter the lease time for the guest network lease pool in the Lease Time field 12 Select Enabled or Disabled in the UPnP Universal Plug and Play Enable field to allow or disallow any network devices such as smart phones tablets gaming devices or prin...

Страница 43: ...ID The SSID Service Set Identification is the wireless network name assigned to your SBG6400 wireless primary and guest networks The default SSID which is listed on the gateway label is automatically populated in the network configuration screens A list of SSIDs of available wireless networks in close proximity of your home for example neighbors or local businesses will display when you or someone...

Страница 44: ...nt wireless password passphrase in the Passphrase field and enter a new passphrase for the wireless network password 9 See Prevent Unauthorized Access for more information 10 Click Apply at the bottom of the screen The new wireless network name should appear in the list of available wireless networks when you reconnect your wireless devices Change the Wireless Channel Network interference may occu...

Страница 45: ...in Menu bar 3 Click 802 11 Radio from the Wireless submenu options to open the Wireless 802 11 Radio screen Figure 33 Wireless 802 11 Radio Screens 4 Select a channel number from the Channel drop down list that is different from the channel number listed as the Current Channel Note ARRIS recommends to use Channel 6 or 11 if it is not listed as the Current Channel In the Wi Fi spectrum there are mu...

Страница 46: ...for the first time One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6400 and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure you should follow these best practices for creating user passwords Always create a se...

Страница 47: ...ype the default username and password as they appear below Username admin Password password 4 Click Login to open the SBG6400 Web Manager Figure 34 SBG6400 Web Manager Main Screen 5 Click the Status button on the menu bar and then click Security to display the Status Security screen 6 Confirm that Change Username is displayed in the drop down selection box see Figure 35 ...

Страница 48: ...e each field entry but note the following All fields for example Current Username Current Password are case sensitive Note For first time logons the current username is admin and the current password is password Make sure No is selected under Restore Factory Defaults 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password Figure 36 Change User Pass...

Страница 49: ...ccess See Protection Level for more information To set the firewall protection level 1 From any screen do one of the following to open the Firewall Protection Level screen see Figure 37 Click the Firewall menu button on the SBG6400 Main Menu and then select Protection Level Click the Firewall Protection Level menu link at the bottom of the screen 2 Click the Firewall Protection Setting drop down b...

Страница 50: ...parate email alert notification is generated and a local log or report of the event is created You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBG6400 See Local Log for more information To set up Firewall Event Log notifications 1 Click the Firewall Local Log menu link or click the Firewall menu button on the SBG6400 Main Menu and then select Lo...

Страница 51: ...ess to specific Internet sites Allow or block access to specific MAC addresses Set time limitations for computer usage or Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses as well You can also link each user on your network to specified rules for login time access and content filtering See Parental Contro...

Страница 52: ...exadecimal MAC address of the device for which you are creating Parental Controls in the MAC Address field 7 Enter the web address of the Internet site that you want to block or access 8 Enter the Starting port number of the in the Start Port field 9 Enter the Ending port number of the in the End Port field 10 Select TCP UDP or BOTH from the Internet Protocol drop down list 11 Select the days of t...

Страница 53: ... level to Low or Off to allow traffic through the custom ports See Set Up Firewall Protection for more information To configure Port Triggers 1 Click Advanced on the SBG6400 Main Menu bar 2 Click Port Triggers from the Advanced submenu options Figure 41 Create Port Triggers Screen 3 Click Create Port Triggers button to open the Add Port Triggering Entry window Figure 42 Add Port Triggers Screen 4 ...

Страница 54: ...ne gaming or other online services Some allowable services are predefined under the Commonly Forwarded Ports See Figure 45 for a list of commonly used port numbers Note ARRIS recommends that you manually configure the TCP IP settings listed below on the computer you are setting up for remote access Otherwise remote access to your computer will not be available on the Internet IP address Subnet mas...

Страница 55: ...Ports drop down list see Figure 45 This allows incoming data traffic on the specified ports from only one remote IP address Note To forward a range of ports enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field 5 Do the following to set up your Local IP Address a Enter the IP address of your local computer that you are setting ...

Страница 56: ... Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the DMZ Host That computer will operate outside of the SBG6400 firewall and allow remote access from the Internet to your computer gaming device or other IP enabled device The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host devic...

Страница 57: ...o that multiple instances can be logged over a period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored Note The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To store remote Firewall logs 1 Click the Firewall Remote Log menu link or ...

Страница 58: ... button on the SBG6400 Login screen to view the current gateway configuration and network connection status of your SBG6400 without having to login to the SBG6400 Web Manager 1 Open any web browser on the computer connected to the SBG6400 2 Type the default LAN IP address 192 168 0 1 in the address bar and then press Enter The gateway Login screen displays Figure 48 Device Status Button 3 Click De...

Страница 59: ...Click the Refresh button F5 in your web browser to reload the information on the screen Figure 50 SBG6400 Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen also displays...

Страница 60: ...Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current gateway settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want ARRIS recommends that you perform the gateway configuration backup using the SBG6400 default login username and password ...

Страница 61: ... Note GatewaySettings bin is the default file name for your gateway configuration file 6 Right click on the configuration file name at the bottom of your screen and then select Show in folder to open the Downloads folder on your computer 7 The backup SBG6400 configuration file was saved to the Downloads folder Restore Your Gateway Settings WARNING This action will delete your current gateway confi...

Страница 62: ...d do not want to lose it Reset Your Gateway Settings At any time you can reset the SBG6400 gateway configuration settings and your user name and password back to the default factory settings There are two methods available for resetting the gateway configuration settings on the SBG6400 Using the SBG6400 Reset button see Reset button Using the SBG6400 Web Manager this section WARNING This process a...

Страница 63: ...gure 53 Restore Factory Defaults Screen 3 Select Yes under Restore Factory Defaults 4 Click Apply to reset the default username and password and restore the original gateway configuration 5 Click OK 6 Click Status on the SBG6400 Main Menu 7 Click Configuration from the Status submenu options to display the Status Configuration screen Figure 54 Status Configuration Screen ...

Страница 64: ...or other network devices connected to your home network This allows you to share various types of text and graphic files as well as multimedia content videos music photos with family friends and other users local or remote on your home network 1 Check that your USB device is properly connected to the USB port on the rear of the SBG6400 and powered on The USB LED on the front panel should light up ...

Страница 65: ...check the power strip to make sure it is switched ON Check that the electrical wall outlet is working and that it is not controlled by a light switch If so disconnect the gateway power cord from the wall outlet and connect it to another electrical outlet that is not controlled by a light switch Cannot Access the Internet Check that all cable and power connections on the gateway and computer are pr...

Страница 66: ...tions are connected properly Then check your IP address If the problem still persists check the Wireless Security setting on the Wireless Primary Network Settings screen If you enabled the WPA Wireless Security mode and configured a passphrase wireless network password on the gateway check that each affected wireless client has the identical passphrase If this does not resolve the problem check if...

Страница 67: ...c All Rights Reserved LED Icon Status If During Startup If During Normal Operation Blinking IP registration is unsuccessful IP registration is lost Off Wireless networking is disabled or wireless device is not detected Wireless device is not connected to the network Off USB device is not detected USB device is not connected ...

Страница 68: ...Screen Definitions This section provides detailed field definitions for the following ARRIS SBG6400 network configuration screens Basic Advanced Firewall Basic Screens Setup DHCP DDNS Backup and Restore USB Connect Setup You can use the SBG6400 Basic Setup screen to configure basic SBG6400 IP related configuration data including your local network configuration and WAN connection type B ...

Страница 69: ...tion Screen Definitions SURFboard SBG6400 Wireless Gateway User Guide 58 365 095 26377 x 3 Copyright 2015 ARRIS Enterprises Inc All Rights Reserved Figure 56 Basic Setup Screen 1 of 2 Figure 57 Basic Setup Screen 2 of 2 ...

Страница 70: ...signed to the SBG6400 on your home network WAN IP Address The public WAN IP address for your SBG6400 which is either dynamically or statically assigned by the cable company MAC Address Media Access Control address unique address assigned to the SBG6400 on the cable company s network Duration The length of time that the cable system lends an IP address to the SBG6400 The WAN lease is renewed when t...

Страница 71: ... Do not modify these setting unless you are an experienced network administrator with a strong understanding of IP addressing sub netting and DHCP Figure 58 Basic DHCP Screen Table 8 Basic DHCP Screen Field Descriptions Field Description LAN Network Configuration LAN IP Address The IP address of the SBG6400 on your home network LAN Enable DHCP Server Checkmark Enabled to enable the SBG6400 DHCP Se...

Страница 72: ...t was assigned by the DHCP server DDNS You can use the Basic DDNS Dynamic Domain Name System screen to set up the DDNS service to assign a static Internet domain name to a dynamic IP address This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites Note DDNS is a paid service that requires a registration and applic...

Страница 73: ...sic Backup and Restore screen to save a backup copy of the current SBG6400 gateway configuration settings locally on your computer or restore previously saved gateway configurations Figure 60 Basic Backup Restore Screen Table 10 Basic Backup Restore Field Descriptions Field Description Browse Allows you to search for a file on your computer to retrieve or save the gateway configuration Restore Res...

Страница 74: ...uration Network Attached Storage Samba Service Enables or disables the network attached storage SAMBA service on the SBG6400 The data on the removable storage device will be accessible to the LAN with read write permissions DLNA Media Server Enables or disables the DLNA Media Server on the SBG6400 The data on the USB device connected to the SBG6400 will be accessible to any LAN device using a DLNA...

Страница 75: ...15 ARRIS Enterprises Inc All Rights Reserved Advanced Screens Options IP Filtering MAC Filtering Port Filtering Port Triggers Port Forwarding DMZ Host Options You can use the Advanced Options to set the operating modes for adjusting how the SBG6400 routes IP traffic on your home network Figure 62 Advanced Options Screen ...

Страница 76: ...0 WAN by accessing the WAN IP address at Port 8080 of the SBG6400 Web Manager from anywhere on the Internet For example in the Internet browser URL window type http WanIPAddress 8080 to access the SBG6400 Web Manager remotely Multicast Enable Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the computers on the home network LAN behind the SBG6400 W...

Страница 77: ... IP address are set automatically from the SBG6400 Web Manager s IP address Figure 63 Advanced IP Filtering Screen Table 13 Advanced IP Filtering Field Descriptions Field Description Start Address Enter the starting IP address range of the computers for which you want to deny access to the SBG6400 WAN Be sure to only enter the least significant byte of the IP address End Address Enter the ending I...

Страница 78: ...he computer you want to block and click Add MAC Address button Repeat for up to 20 MAC addresses Remove MAC Address Enter the MAC address filter that you want to delete block and click Remove MAC Address button Clear All button Deletes all of your MAC Address filters Port Filtering Port filtering allows you to define port filters to prevent all devices from sending outgoing TCP UDP traffic to the ...

Страница 79: ...t Filtering range End Port The ending port number of the Port Filtering range Protocol Select TCP UDP or BOTH from the drop down list Enabled Select to activate or deselect to deactivate the selected IP port triggers Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi direct...

Страница 80: ... trigger Enabled Select On or Off to activate or deactivate the selected IP port triggers Port Forwarding Port forwarding allows you to run a publicly accessible server on your home network by specifying the mapping of TCP UDP ports to a local computer This enables incoming requests on specific port numbers to reach web servers FTP servers mail servers etc so that they can be accessible from the I...

Страница 81: ...ure 68 Advanced Port Forwarding Screen Table 17 Advanced Port Forwarding Field Descriptions Field Description External IP Address Start End Port Single port Remote IP address and a specific port number enter the same port number in the Start and End Port fields Range of ports Remote IP address and a specific range of port numbers enter the first and last port numbers of the desired port range in t...

Страница 82: ...figure one computer on your home network as the DMZ Host The computer will not operate outside of the SBG6400 firewall This allows all port forwarding requests to go through the DMZ Host You can set up a separate subnetwork for remote access from the Internet to your computer gaming devices or other IP enabled device so that your home network is not exposed to hackers or other external attacks fro...

Страница 83: ...packets and intrusion attempts Generates comprehensive notifications for the following User authentications Rejected internal and external connection requests Session creation and termination Outside attacks intrusion detection Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6400 from the ...

Страница 84: ... Medium or High to set the level of firewall protection that you want for your gateway Select Off to disable firewall protection Note If you choose to disable firewall protection your computer s and other Ethernet enabled devices on your home network will be at risk for possible attacks from viruses and hackers Firewall Settings Checkmark to enable each filter that you want to set for the firewall...

Страница 85: ...access based on specific day and time settings Enable or disable Internet session duration timers to limit the amount of time for Internet access Note When creating Parental Control access filters remember to assign the Start and End ports Otherwise any filters without assigned ports will apply to all ports This also applies to MAC addresses Figure 71 Firewall Parental Control Set Time Zone Screen...

Страница 86: ...iption Enter a name to create a new user profile MAC Address Enter the 12 digit hexadecimal hardware address of the device that you are setting up for parental controls The MAC addressed is assigned by the hardware manufacturer and should be located on the device label URL Enter the web address of the Internet site that you want to block or access Start Port Enter the starting port number of the r...

Страница 87: ...nd end time of day that the selected user can access the Internet Allow Block Set to allow or block Internet access for the time defined above Enabled Turn ON or OFF this Parental Control restriction Time Zone Update the related time information for your location Local Log A Local Event Log is generated when a firewall attack against the SBG6400 is detected You can choose to receive notification o...

Страница 88: ...You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored There are four types of Firewall reports that you can monitor and log Permitted Connections Select to notify the server to send you email logs identifying who is connecting to your network Blocked Connections Select to notify the server to send you email logs id...

Страница 89: ...u want email notification of who is connecting to your network Blocked Connections Select if you want email notification of who is blocked from connecting to your network Known Internet Attacks Select if you want email notification of known Internet attacks against your network Product Configuration Events Select if you want email notification of the basic product configuration events to Syslog se...

Страница 90: ...exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made within the applicable Warranty Period General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handl...

Страница 91: ...in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINES...

Страница 92: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arris com 365 095 26377 x 3 07 15 ...

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