ARRI SkyLink, Руководство пользователя

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17
T
roubleshooting
T
roubleshooting
17
Troubleshooting
Problem Probable cause(s) Remedy
Base Station and
Receivers appear
linked or con-
nected, but con-
trol cannot be
established
Wrong port selected Ensure proper port is selected in the Base Station web
portal (e.g., Ethernet/WiFi or XLR).
IP settings wrong If using Ethernet, ensure all Protocol, Sub-Net, Universe
settings are correct and matching your control device
settings.
(Note: Default is Art-Net, Net 0, Sub-Net 0, Universe, 0)
Receiver(s) not linked to Base
Station Double check that receivers are linked to Base Station.
Receiver is
unable to link or
has intermittent
signal
Receiver linked to other
transmitters Ensure that Receiver is unlinked from other transmitters
by using “Hold to Unlink” button for 3 seconds. Press
“Link” button on your Base Station once to try again.
Adjustment of WiFi antenna
insufficient Adjust WiFi antenna angle to be parallel with Base
Station CRMX antenna.
No line of sight between
transmitter and receiver Move Base Station or Receiver to be clear of
obstructions. Optional Range Extender Kit can also be
used to elevate antenna.
To less power of Base Station
signal Increase Base Station CRMX output power.
(Note: requires restart, may affect WiFi range)
WiFi performance
is intermittent
Control device not logged in Ensure the control device is logged into SkyLink Base
Station’s WiFi network
Distance to control device too
big Move the control device closer to the SkyLink Base
Station.
Adjustment of SkyLink Base
station antenna insufficient Adjust SkyLink Base Station antennas. WiFi has greater
range if antennas are perpendicular.
Weak signal Use Optional Range Extender Kit to elevate WiFi
antenna above obstructions.
CRMX output power too high Decrease CRMX output power.
(Note: requires restart, may affect CRMX range)
ARRI SkyLink
Base Station
appears to be
causing interfer-
ence with other
devices
Interfering device close to Base
Station Move the Base Station and interfering device away from
each other.
CRMX output power too high Lower the CRMX Output Power in the Wireless page of
the Base Station Web Portal.
Interference of WiFi channels Change the WiFi channel of the Base Station in the
Wireless page of the Base Station Web Portal.
Art-Net / sACN source is not in
unicast mode Ensure your Art-Net/sACN source is in Unicast mode to
minimize WiFi rebroadcast.