A
A
p
p
p
p
e
e
n
n
d
d
i
i
x
x
A
A
:
:
T
T
e
e
c
c
h
h
n
n
i
i
c
c
a
a
l
l
S
S
u
u
p
p
p
p
o
o
r
r
t
t
O
O
n
n
l
l
i
i
n
n
e
e
T
T
e
e
c
c
h
h
n
n
i
i
c
c
a
a
l
l
S
S
e
e
r
r
v
v
i
i
c
c
e
e
s
s
Argon Technology Web Site
Access the latest information on remote booting and PC management from the
Argon Technology web site:
http://www.ArgonTechnology.com/
This site provides access to information on our Argon Managed PC Boot Agent and
Pre-OS technology, along with other Argon products. Additionally, there are a
number of information sources detailing current support issues and tips for
utilizing MBA technology.
Support from Your Distributor
sIf additional assistance is required, contact your distributor. Many distributors are
qualified to provide at least a minimum level of support for Argon products.
When you contact your network supplier for assistance, have the following
information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Error messages
Details about recent configuration changes, if applicable
If you are unable to contact your distributor, see the section below on how to
contact Argon.
Support from Argon
If you are unable to obtain assistance from the Argon online technical resources or
from your distributor, Argon offers technical support through e-mail. Because of
the possibly large amount of technical detail required to resolve a support issue,
e-mail is the preferred vehicle for providing technical support.
•
By E-mail: [email protected]
When you contact Argon for assistance, have the following information
ready:
In all cases:
1) A detailed description of the problem, including any error messages
given on client or server.
2) An indication of where in the boot process that the error occurred.
3) A description of the ROM and the ROM label, including version and
date.
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