4) A description of the network environment and configuration from
server to workstation, including all hardware used establishing
connectivity between the two.
5) A description of the client PC involved, with the following (if
possible):
-
PC model and mfg.
- Motherboard model and mfg.
- CPU
speed
- BIOS version and mfg.
- System memory present
NetWare:
1) A copy of the image file in question, preferably compressed and
attached to e-mail. If it is not possible to send the image file, send
copies of CONFIG.SYS, AUTOEXEC.BAT, NET.CFG, and any other
batch files called during boot.
2) A compressed BOOTCONF.SYS (from the LOGIN directory) attached
to e-mail. This is preferred to sending it as a fax or within the
contents of the e-mail, as this will not indicate embedded CRLF(s),
512 byte boundaries, etc.
3) The settings used on the ROM (protocol, etc.)
4) The settings on the server - version of NetWare, Service Patch
level, network adapter cards (NICs), frame types, and network
numbers assigned to each NIC.
TCP/IP:
1) A copy of the image file in question, preferably compressed and
attached to e-mail. If it is not possible to send the image file, send
copies of CONFIG.SYS, AUTOEXEC.BAT, and any other batch files
called during boot.
2) A) If using the BOOTP protocol, a copy of the BOOTPTAB file,
preferably compressed and attached to e-mail.
B) If using the DHCP protocol, the scope, scope range, lease
duration, properties of reserved leases (used for static assignment
of IP address), options (tags) used (particularly #67) and their
values. Specify whether the options were assigned as default,
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