Troubleshooting
Symptom
Possible cause Action
Controller
unresponsive -
No Lights / Blank
Power supply turned
off to Aqualisa
SmartValve
TM
Check power supply is turned on - Green power
light should be illuminated on the Aqualisa
SmartValve
TM
. Additionally check the following
2 action points.
Controller
displaying
“Preparing, please
wait….” for longer
than 2 minutes
Loss of
communications
Check data cable connections are making good
contact and are fully inserted and that there
is no visible damage. Power reset the Aqualisa
SmartValve
TM
.
Check that the wiring schematics are as
per installation instructions in the Smart
Installation Guide. Power reset the Aqualisa
SmartValve
TM
.
Pump noisy and
low / no flow
Air lock (for Gravity
fed systems only)
For models utilising an adjustable head kit;
disconnect the handset from the hose, see
Head section on page 10, lower the hose into
the shower tray or bath, set the temperature
to fully cold and then start the shower. As
the water starts to flow and increase in
volume gradually increase the temperature.
If the flow starts to splutter, stop moving
the temperature control until the flow again
stabilises, then continue to move the dial
towards the hottest setting.
Restriction in the
waterway
Check for debris in the inlet filters of the
Aqualisa SmartValve
TM
, diverter and Fixed Head
connection washer. Must be conducted by a
qualified person. NOTE: The water supplies
MUST be isolated when checking the inlet filters.
Blocked or kinked
hose liner
Where a flexible hose is fitted, unscrew the
shower hose from the outlet connection and
turn the shower on.
Auto wake up
(proximity) not
activating
Auto wake up turned
off
Go to Settings menu and ensure Auto wake up
is ON. See page 13 for instructions.
Flow does not
change when
adjusted with lever
Combination boiler
output does not
meet the flow
demand
Check with boiler manufacturer for
specification details.
Aqualisa SmartValve
TM
is set to ECO mode
Refer to Setting Water System Mode section in
the Smart Installation Guide. Ensure mode is set
to normal or ECO gravity setting.
Seasonal conditions
During the cooler months the mains water
temperature drops and this will reduce the
performance of combination boilers. Check with
your boiler manufacturer for details.
Refer to page 23 for App Troubleshooting.
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