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Troubleshooting Guide
Check the following guide for a possible correction to a problem
before contacting customer service. Check FAQ at our website:
www.apexdigitalinc.com/
SYMPTOMS AND CORRECTION
Symptom
No power
No picture
No sound
Rolling picture
Black & White picture
The playback
picture has
occasional distortion
Brightness is unstable
or noises are produced
on playback pictures
The DVD video player
does not start playback
MP3 won’t read disc or
skips
The remote control
does not work properly
Karaoke- No output
Correction
• Connect the power plug into the wall outlet securely.
• Verify the connection from the DVD video output to the TV video input. Then switch TV to
appropriate mode (video 1)
• Connect the video cable into the jacks securely. Refer to your television owners manual.
• Connect the audio cables into the jacks securely.
• Verify the connection from the DVD audio output to the TV or receiver audio input. Then switch to the
appropriate source on the receiver. Refer to your receivers manual.
• Press the P/N or SYSTEM button on your remote.
• Adjust the vertical hold on your TV.
• Damaged S connector (bent pin)
• A small amount of picture distortion may appear because of a poor quality video/sound transfer to disc. This
is especially true of some discs mfg from 1997-8.
• Scratched disc
• Connect the DVD player to the TV directly. This is the effect of the copy protection required for all DVD
players.
• Place the disc with the graphics side up.
• Place the disc on the disc tray correctly inside the guide.
• Make sure the disc is free from scratches & fingerprints.
• Press the SETUP button to turn off the menu screen.
• Cancel the parental lock function or change the parental lock level. (The Pre-set password is 3308.)
• Turn the power off then disconnect the power plug and reinsert it back into the wall. Retry again.
• Use region 1 discs only.
• Reburn disc. Check web site for instruction.
• Upgrade firmware. Check web site for instruction.
• We recommand using Adaptec “Easy CD Creator”.
• Replace the batteries with new ones.
• This player will not support CD+G discs
• Verify you’ve adjusted sufficient volume on DVD player and receiver
