AmScope MU USB2.0, Руководство пользователя

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146
MU Series (Windows)
User’s Manual
Troubleshooting
Common Issues (Continued)
Symptom Cause Remedy
ISSUES
The camera is not acti -
vating or detected
The camera is not plugged in Please ensure that a working USB cable is used to
attach the camera to the computer in a powered
USB 2.0 port. If still not detected or working, try
replacing the USB cable, and reinstalling both
driver and software.
The driver is not installed Please install the driver from the included soft -
ware CD or the www.amscope.com website.
Low frame rate USB version too low, resolution too high, expo -
sure time too high, frame rate setting not set to
highest
Lower the live resolution, lower the exposure time
and use more light from the microscope, and set
the frame rate setting to the highest. If the frame
rate is still too low, a USB3.0 device with a USB3.0
port may be required, or the hardware (PC) might
not be powerful enough.
Black image on screen Port on the microscope is closed Open the port/shutter where the camera is in -
stalled, or move to another port.
Cap is left on the camera/reduction lens Remove the camera from the port and wave it
around the room while watching the screen. If
no color change is seen, the camera has a cap on
it. Remove reduction lens and camera body, and
check all ends for caps/stickers. Remove and retry.
Light on microscope is not on Turn on the light from the microscope, or turn
the intensity dial/knob higher. Ensure no caps are
blocking the light path from the microscope.
Exposure is set too low Turn auto exposure on, or leave off and adjust the
“Exposure Time” slider until the image is seen.
The image is inverted The microscope is a compound microscope, or
the reduction lens is inverting the image
The “Horizontal” and “Vertical” flip functions un -
der “Flip” in the left navigation bar to correct for
image inversions.
Cannot pick a unit of
measurement other
than pixels (px)
The camera software has not been calibrated for
the desired measurement method yet
Please perform the calibration procedure out -
lined on page 140. The unit of measurement and
magnification calibrated in that process will be
selectable.