Ametek SHPF3 Series, Инструкция по эксплуатации и техническому обслуживанию

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Service SHPF3 SCR Power Controller
24 Ametek HDR Power Systems Rev 2
CHAPTER 8 - Service
8.1 Communication Procedures
If operational problems arise that cannot be resolved by review of all related procedures given in this
manual, please contact “Service” at Ametek HDR Power Systems. Please have your model number
and serial number of the unit ready as it is required for our technicians to assist you.
If you are experiencing downtime or other critical circumstances during our off-hours (see above), and
wish to telephone us, please inform our Answering Service operator of the nature and degree of your
problem. In such cases the operator is authorized to call Ametek HDR Power Systems
Service. We
cannot, however, guarantee that service assistance will be available at any given off-hour time.
When we are reached by phone, our first step will be to give you over-the-phone assistance at no
charge. If the problem cannot be resolved by phone we will arrange for service at your site or by
shipment to Ametek HDR Power System, as you request. We will make every possible attempt to
support your emergency, on-site needs, regardless of how contacted.
8.2 Spare Parts Orders – Routine or Emergency
Requests for spare parts should be directed to “Inside Sales” at Ametek HDR Power Systems during
normal hours, if possible, or via any method shown above for off-hours. Often we can provide same-
day delivery for critical circumstances. When contacting us, please present as much information as
possible – the related equipment Model Number and Serial Number; the required part name and any
identifying part of vendor number(s); and your time needs. An approved Purchase Order Number
should be given with your order.
NORMAL BUSINESS HOURS 8 am to 5 pm, USA EASTERN TIME ZONE, Monday
through Friday.
TELEPHONE 614-308-5500. Our Answering Service will accept your message
during all off-hours, including weekends. We receive those messages at 8 am on
the next normal workday. We will respond at the earliest time possible, within your
time zone and normal work day.
FACSIMILE 614-308-5506. Automatic reception during all hours.