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Appendix D : Troubleshooting

127

Appendix D

Troubleshooting

Screen Distortion

Problem

The screen on the host system is blurry when using screen resolutions lower than
1024x768. This happens when you use both console redirection and the physical terminal
on the host system.

Clarity Image

Normal

Blurry

Symptom

The MegaRAC G3 card's VGA chip has both a digital and analog signal. See the picture
below. The digital signal is the

FPD

. The analog signal is the

Monitor

Cont’d

Содержание MegaRAC G3

Страница 1: ...MegaRAC G3 User s Guide MAN 840 01 09 06 ...

Страница 2: ...rosoft Corporation Microsoft Windows is a trademark of the Microsoft Corporation IBM AT VGA PS 2 and OS 2 are registered trademarks and XT and CGA are trademarks of the International Business Machines Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products American Megatrends Inc disclaims any propriet...

Страница 3: ...B Intelligent Platform Management Bus 8 J9 MegaRAC Feature Connector 9 JP2 Serial Port Connector 9 JP3 Service Connector 9 JP4 and JP5 Chassis Motherboard Power Switch 10 JP6 MegaRAC G3 Reset Button 10 JP7 and JP8 Chassis Motherboard Reset Switch 10 Step 3 Connect External Cables 11 Step 4 Confirm the Motherboard s BIOS Settings 11 Step 5 Install the Operating System and MegaRAC G3 Drivers 11 Inst...

Страница 4: ...2 Stop Floppy Drive Redirection 65 G3 Floppy Image Creator 66 Creating a Floppy Image 66 Transferring a Floppy Image to a Floppy Disk 69 Remote Power Control 74 Upgrade Firmware 75 Updating Your MegaRAC G3 s Firmware 76 Reset MegaRAC G3 81 Configure Group 83 Users 84 Adding Users 85 Removing Users 86 Viewing and Editing Users 87 Network 88 Firewall 90 Alert Notification 92 Date Time 93 Serial Port...

Страница 5: ... Distortion 127 Problem 127 Symptom 127 Solution 128 BMC Not Responding 129 Problem 129 Symptom 129 Solution 129 Cannot Power On the Host System Remotely 130 Problem 130 Symptom 130 Solution 130 Complete Flash 130 Problem 130 Symptom 130 Solution 130 Appendix E Serial Over LAN 131 Hardware Setup 131 BIOS 132 Appendix F Port Usage 135 Port Usage Table 135 Appendix G MAC Address Map 137 Notes 138 Ap...

Страница 6: ...cts purchased directly from AMI or from an AMI authorized reseller only If Then You purchased this product from AMI or from a certified AMI reseller Call AMI technical support at 770 246 8645 Please be prepared to specify the serial number of the product This AMI product was installed as part of a system manufactured by a company other than AMI or you purchased an AMI product from an unauthorized ...

Страница 7: ...claimer of express or implied warranties or the limitation or exclusion of liability for indirect special exemplary incidental or consequential damages in certain transactions therefore this statement may not apply to you Also you may have other rights which vary from jurisdiction to jurisdiction This publication could include technical inaccuracies or typographical errors Changes are periodically...

Страница 8: ...re designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipm...

Страница 9: ...emove Ethernet LAN integrated SOC 10 100 MAC external level one 10 100 BASE TX Ethernet I2C Controller Hardware Monitor OEM version feature ambient temperature monitoring PCI voltages monitoring card internal voltages monitoring RTC external RTC for time stamp of events Power Supply switching logic between optional 6 V wall adapter 5 V PCI and 3 3 V PCI Form Factor half size standard PCI card Envi...

Страница 10: ... second high speed redirection hardware engine no overhead on the host system complete operating system independence redirect BIOS screens and setup screens seamless text and graphics transition Security SSL Secured Socket Layer 3 0 Pass phrase encrypted certificates are not supported DAA Digestive Authentication Access MD 5 Virtual Boot USB 2 0 CD ROM USB floppy supports boot to image allows remo...

Страница 11: ...esistor instead of the anti static mat Similarly a strip of conductive aluminum foil wrapped around the wrist and grounded through a one megaohm resistor serves the same purpose as a wristband MegaRAC G3 Installation and Setup Use the following steps to install the MegaRAC G3 card into the host system Step Action 1 Unpack the MegaRAC G3 card and check jumper settings 2 Plug in the MegaRAC G3 card ...

Страница 12: ...Jpr JP14 PCI Bus SMB Clock Jpr JP2 Serial Port Connector J1 USB Port J7 Network Jack J8 VGA Port J10 External Power CR2032 3V Coin Cell Battery C 2004 Series 840 Rev B1 MegaRAC G3 MAC Address Your MegaRAC G3 card has a unique MAC address The MAC address is the only way to distinguish one MegaRAC G3 card from another when you run programs such as Remote Recovery Application RRA and RacTrendsSeek Lo...

Страница 13: ... one and two are open Note Only revision B1 and newer revisions of the MegaRAC G3 cards have these two jumpers Revisions A and B do not have JP13 and JP14 JP4 and JP5 Chassis Motherboard Power Switch Verify that there is no jumper on JP4 and JP5 These two headers are to be used with a cable not a jumper JP6 MegaRAC G3 Reset Button You can temporarily short this jumper to reset your MegaRAC G3 card...

Страница 14: ...rd has support for I2C on the PCI slots place a jumper on these two headers By default these headers are open Note Only revision B1 and newer revisions of the MegaRAC G3 cards have these two jumpers Revisions A and B do not have JP13 and JP14 Note Most PCI slots have a floating I2C bus A floating I2C bus means that there is no physical connection between the two I2C pins on the PCI slot and the mo...

Страница 15: ...RAC G3 card into any available PCI slot inside the host system J3 Service Connector This jumper is used exclusively for servicing the MegaRAC G3 card J3 is not described in this document J4 JTAG Joint Test Action Group ICE In Circuit Emulator Connector This header is used to debug and service the MegaRAC G3 card J4 is not described in this document Cont d ...

Страница 16: ...management hardware The IPMB specification defines the internal Intelligent Platform Management Bus The ICMB specification defines an external bus for connecting additional IPMI enabled systems The electrical interconnect for system management is based on the inter IC I2C bus This bus is a two wire serial interface clock data driven by open collector drivers Devices arbitrate for the bus based on ...

Страница 17: ... gather I2C bus information from the motherboard Note JP4 and JP5 can be used in place of the MegaRAC Feature Cable to power on power off and power cycle the motherboard Note JP7 and JP8 can be used in place of the MegaRAC Feature Cable to reset the motherboard Note Only the OEM version can utilize the hardware health monitoring capabilities of MegaRAC G3 card The hardware health monitoring functi...

Страница 18: ... MegaRAC G3 card Note JP4 and JP5 can be used in place of the MegaRAC Feature Cable to power on power off and power cycle the motherboard JP6 MegaRAC G3 Reset Button You can short this jumper to reset your MegaRAC G3 card Pin Description 1 Ground 2 Reset JP7 and JP8 Chassis Motherboard Reset Switch JP7 and JP8 can be used in place of the MegaRAC Feature Cable to reset the motherboard Connect a two...

Страница 19: ...your motherboard BIOS supports Legacy USB devices USB Boot or Boot to USB Note On some motherboards and server boards depress the CTRL ALT and ESC keys simultaneously to enter the BIOS On others use the F2 keys See your server s documentation for more information on entering the BIOS setup Step 5 Install the Operating System and MegaRAC G3 Drivers Step Action 1 Install the operating system if appl...

Страница 20: ... for the AMI Virtual Floppy device exposed by the G3 card Note This installation procedure needs to be done one time only on the host system Once the AMI Virtual Floppy is properly loaded you can perform floppy redirection without going through any extra steps Step Action 1 Microsoft Windows 2000 2003 XP operating systems for the AMI Virtual Floppy device INF file the first time you install the Me...

Страница 21: ...o search for the drives on the MegaRAC G3 CD Note Do NOT use the default file that the Microsoft Windows operating system presents when it is searching for the AMI Virtual Floppy driver Instead select the Specify a Location option and select the INF file located in the MegaRAC G3 CD called amivirtfl inf in the INF directory 3 The Hardware Update Wizard begins to load the AMI Virtual Floppy driver ...

Страница 22: ...ting Systems Continued Step Action 4 Once this file is loaded and recognized by the Microsoft Windows operating system left click the Finish button The Microsoft Windows operating system may require a reboot of the host system after the installation of the AMI Virtual Floppy driver 5 Congratulations You have successfully installed the AMI Virtual Floppy driver ...

Страница 23: ...nt Configuration Program PMCP Platform Management Configuration Program PMCP allows you to create SDR and Soft Processor SP Files for your specific motherboard or server board Remote Recovery Application RRA The Remote Recovery Application RRA is a recovery tool that can be executed from a remote client system located on the same network as the MegaRAC G3 card You can use it to recover a failed fl...

Страница 24: ...rends MegaRAC G3 Windows Software Components Step Description 1 Insert your MegaRAC G3 CD into the host system The host system is the system that has the MegaRAC G3 card installed into it Browse to the following folder and file CDROM ServerAgents Win32 Setup exe 2 Double left click the Setup exe icon to begin the installation of the American Megatrends MegaRAC G3 Windows Host Component Cont d ...

Страница 25: ...C G3 Windows Host Component setup window opens Left click the Next button 4 Skip this step unless the Customer Information window opens Enter your name and your organization s name in the appropriate fields Select the option for Install this application for and left click the Next button 5 The Setup Type window opens Select the Complete setup option Left click the Next button Cont d ...

Страница 26: ...de 18 Step 6 Install the American Megatrends MegaRAC G3 Windows Software Components Continued Step Description 6 The Install Program window opens Left click the Install button 7 The Installation Progress window opens Cont d ...

Страница 27: ...stall the American Megatrends MegaRAC G3 Windows Software Components Continued Step Description 8 The installation is complete Left click the Finish button 9 Repeat steps 1 through 8 on a local network computer that you want to use to access the host system ...

Страница 28: ...stem before you can redirect the host system s console or view the Crash screen Follow the instructions in the table below Step Description 1 Open Internet Options To get there open your Internet Explorer browser left click Tools and then Internet Options 2 The Internet Options window opens Left click the Settings button Cont d ...

Страница 29: ...tions on the MegaRAC G3 4 Next you must setup Internet Explorer to allow the downloading of Signed ActiveX controls and also allow it to run Signed ActiveX controls To do this left click the Security tab and then the Custom Level button Note In Microsoft Windows 2003 server operating systems the default security setting is High and this disables many items besides the Active X ones mentioned in th...

Страница 30: ...ntinued Step Description 5 The Security Settings window opens Left click the Enable button under the Download signed ActiveX controls section 6 Scroll down and left click the Enable button under the Run ActiveX controls and plug ins section Left click the OK button Cont d ...

Страница 31: ... window Left click the Yes button to accept the changes to the Internet zone and to go back to the Internet Options window 8 Left click the Apply button and then the OK button to make the changes Note You must restart Internet Explorer before the changes take effect Note Remote Console cannot run with any other security settings in Internet Explorer ...

Страница 32: ... Note To get or set the IP address on your MegaRAC G3 card in a Windows 2000 XP environment you can also run the G3ConfigApp program on the host system See Appendix B G3ConfigApp for more information on how to use the G3ConfigApp program Note Make sure that you have already installed the MegaRAC G3 Windows Software Components on the system that you want to use to locate the MegaRAC G3 card Follow ...

Страница 33: ...ame is the Network Name Next you must enter a range of IP addresses that you want to search In this example the MegaRAC G3 card s IP address is between 192 168 0 0 to 192 168 1 0 Left click the Add button when finished 4 The name and IP range of the MegaRAC G3 will display in the right field Place a check in the box next to the range of IP addresses Left click on the Next button Cont d ...

Страница 34: ...Range window Left click on the Next button 6 If the IP range is correct RacTrendsSeek Locator will locate the MegaRAC G3 card It will list all MegaRAC cards it has discovered Note If more than one MegaRAC G3 card is found you can distinguish them by the MegaRAC G3 card s name The MegaRAC G3 card s name consists of the words G3 and the IP address of the MegaRAC G3 card s NIC Cont d ...

Страница 35: ...C cards When prompted for the user name and password enter the following Field Default User Name root Password superuser 8 Left click the OK button After you successfully log into your MegaRAC G3 card you are greeted with the Welcome to MegaRAC G3 screen Note The default user name and password are in lower case characters Note When you log in using the root user name and password you have full adm...

Страница 36: ...iption of how to load an SDR and Soft Processor SP File Note Server Health is an OEM version feature Step Description 1 The menu bar on the top bar of the GUI has a series of section buttons Left click on the Configure dropdown menu and then left click the PMCP File Upload menu item 2 The Host Health Monitoring Files dialog box opens Left click the Browse button Cont d ...

Страница 37: ...t your motherboard manufacturer In this example we are using an American Megatrends motherboard so we will select the AMI folder Note You can create your own SDR and Soft Processor SP Files using the Platform Management Configuration Program PMCP tool Note The Choose File browse window differs from operating system to operating system However the procedure is similar 4 Select the SDR and Soft Proc...

Страница 38: ...OEM VERSION ONLY Continued Step Description 5 Left click the Upload button 6 Once the SDR and Soft Processor SP File is uploaded you are prompted with verification that the SDR and Soft Processor SP File uploaded 7 Select the Soft Processor SP file with the BIN file extension and left click the Open button Cont d ...

Страница 39: ...l OEM VERSION ONLY Continued Step Description 8 Left click the Upload button 9 Once the Soft Processor SP file is uploaded you are prompted with verification that the Soft Processor SP file uploaded You can close the Host Health Monitoring Files dialog box by left clicking the close icon on the upper right corner of the dialog box ...

Страница 40: ......

Страница 41: ...C G3 card s IP address If you have installed the MegaRAC G3 on a network that uses DHCP you can search the network for the MegaRAC G3 card To locate and find out its IP address you must run RacTrendsSeek Locator Note To get or set the IP address on your MegaRAC G3 card in a Windows 2000 XP environment you can also run the G3ConfigApp program on the host system See Appendix B G3ConfigApp for more i...

Страница 42: ...tton when you see this screen 3 Type in your Network Name In this example Your Network Name is the Network Name Next you must enter a range of IP addresses that you want to search In this example the MegaRAC G3 card s IP address is between 192 168 0 0 to 192 168 1 0 Left click the Add button when finished Cont d ...

Страница 43: ...scription 4 The name and IP range of the MegaRAC G3 will display in the right field Place a check in the box next to the range of IP addresses Left click on the Next button 5 The name and IP range of the MegaRAC G3 will display in the Selected IP Range window Left click on the Next button Cont d ...

Страница 44: ...distinguish them by the MegaRAC G3 card s name The MegaRAC G3 card s name consists of the words G3 and the IP address of the MegaRAC G3 card s NIC 7 In this example the MegaRAC G3 card s IP address is 192 168 0 36 Double left click on the IP address to start managing the MegaRAC G3 card and write down its IP address Left click on the Finish button after RacTrendsSeek Locator discovers all MegaRAC ...

Страница 45: ...is IP range in the Network Name field In this example Your Network Name is the Network Name Next you must enter a range of IP addresses that you want to search In this example the MegaRAC G3 card s IP address is between 192 168 0 0 to 192 168 1 0 Left click the Add button when finished Cont d ...

Страница 46: ...ing all the IP address ranges to be scanned make sure that they appear correctly in the list box Confirm that the checkbox next to the IP range you want to search is checked At this point you have two options You can choose to run the scan immediately by left clicking on the Next button The name and IP range of the MegaRAC G3 card will display in the Selected IP Range window Left click on the Next...

Страница 47: ...n the Finish button after RacTrendsSeek Locator discovers all MegaRAC G3 cards Usage Once the program has been installed and setup you can access it any time by double left clicking on its icon on the task bar The screen that was last viewed will appear Note To close the RacTrendsSeek Locator utility you must right click on the RacTrendsSeek Locator icon from the task bar and left click the Exit m...

Страница 48: ...MegaRAC G3 User s Guide 40 ...

Страница 49: ...function is described in detail Note Your MegaRAC G3 GUI may not match this document If it does not appear to be the same you can visit ami com and download the most current user s guide Default User Name and Password When you first try to access your MegaRAC G3 you will be prompted to enter a user name and password The default user name and password are as follows Field Default User Name root Pas...

Страница 50: ...you are greeted with the MegaRAC G3 GUI Menu Bar There is a menu bar located at the top of the MegaRAC G3 GUI It lists the following groups Manage Group Configure Group View Group You can navigate the menu bar by left clicking on one of the menu items A drop down menu will appear for each Group Cont d ...

Страница 51: ...g icons Remote Console General Information User Management Power Control You can navigate these icons with your mouse or other pointing device and select them by left clicking on one of the icons Session Information This section of the MegaRAC G3 GUI allows you to view your user name and permission level Session Information You are currently logged in as root Current permission level Administrator...

Страница 52: ...detail further in this section Function Description Remote Console This menu item allows you to start a Remote Console session with the host system Remote Power Control This menu item allows you to power on power off power cycle and reset the host system Upgrade Firmware This menu item allows you to update your MegaRAC G3 s firmware Reset MegaRAC G3 This menu item allows you to reset your MegaRAC ...

Страница 53: ...ot to use software compression Compression can increase the frame rates Best used for slower connections Low Color Quality 8 bit for slow WAN DSL Connection This option allows the MegaRAC G3 to send 8 bits per pixel color This setting is recommended for lower connection speeds or over a WAN connection When using Low Color Quality 8 bit for slow WAN DSL Connection you can also use software compress...

Страница 54: ...age your host system as if it were physically in front of you but not Setting up Internet Explorer You must first setup your Internet browser before you can redirect the host system s console Step Description 1 Open Internet Options To get there open your Internet Explorer browser left click Tools and then Internet Options 2 The Internet Options window opens Left click the Settings button Cont d ...

Страница 55: ...tions on the MegaRAC G3 4 Next you must setup Internet Explorer to allow the downloading of Signed ActiveX controls and also allow it to run Signed ActiveX controls To do this left click the Security tab and then the Custom Level button Note In Microsoft Windows 2003 server operating systems the default security setting is High and this disables many items besides the Active X ones mentioned in th...

Страница 56: ...er Continued Step Description 5 The Security Settings window opens Left click the Enable button under the Download signed ActiveX controls section 6 Scroll down and left click the Enable button under the Run ActiveX controls and plug ins section Left click the OK button Cont d ...

Страница 57: ...dow Left click the Yes button to accept the changes to the Internet zone and to go back to the Internet Options window 8 Left click the Apply button and then the OK button to make the changes Note You must restart Internet Explorer before the changes take effect Note Remote Console cannot run with any other security settings in Internet Explorer Cont d ...

Страница 58: ... below to begin Console Redirection Step Description 1 Left click the Manage menu item from the MegaRAC G3 menu bar Left click the Remote Console menu item from the drop down menu Left click the Remote Console mode that you want to use 2 The MegaRAC G3 Console Redirection status window opens Cont d ...

Страница 59: ...r MegaRAC G3 51 Redirection Continued Staring Redirection Continued Step Description 3 The Authentication window opens Type your Username and Password and click the Login button 4 The Console Redirection window opens Cont d ...

Страница 60: ...ront of you but not The following table is a list of basic keystrokes and their functions Keystroke Description ATL S Start Console Redirection ATL T Stop Console Redirection ATL R Restart Console Redirection ATL F Toggle Full Screen Mode ATL M Synchronize Mouse ATL A Hold Unhold Right ATL Key ATL B Hold Unhold Left ATL Key ATL L Hold Unhold Right CTRL Key ATL N Hold Unhold Left CTRL Key ATL D Gen...

Страница 61: ...edirection again Full Screen This menu item can be used to view the Console Redirection in Full Screen mode Note Set your client system s screen resolution to 1024 x 768 so that you can view the host system in true full screen Sync Cursor This menu item can be used to synchronize or unsynchronize the mouse cursor CDROM Redirection This menu item can be used to start or stop the redirection of the ...

Страница 62: ...o act as the left side CTRL key when in Console Redirection Hold Left ALT Key This menu item can be used to act as the left side ALT key when in Console Redirection ALT CTRL DEL This menu item can be used to act as if you depressed the CTRL ALT and DEL keys down simultaneously on the host system that you are redirecting Keyboard Auto Key Break Mode This feature is used to avoid repeated keystrokes...

Страница 63: ...lbar Macros This dropdown menu item contains the Record New Macro menu item that allows you to record a set of keystrokes A good example is when using the MegaRAC G3 in conjunction with a KVM Normally you must use a key sequence to switch systems If you programmed a macro you would be able to switch systems by selecting a preprogrammed macro Help This dropdown menu item contains the About RConsole...

Страница 64: ...k the View dropdown menu The dropdown menu will open Left click on the Toolbar menu item 2 The Console Redirection toolbar will open Note You can left click the down arrow to see the Console Redirection Status information Console Redirection Toolbar Status Status Item Description Compression This field displays if you are using compression or not Resolution This field displays if you are using hig...

Страница 65: ...ed host system s console in a window Left click to toggle the use of the CTRL key Left click to toggle the use of the ALT key Left click to use the CTRL ALT DEL keys together When you see this icon it means that CD ROM device redirection is stopped You can left click this icon to start CD ROM redirection When you see this icon it means that CD ROM redirection is currently on You can left click thi...

Страница 66: ...ate a bootable CD visit nero com or roxio com You can do a search on how to create a bootable CD using their products You can also consult your CD writer s documentation Follow the steps in the table below to begin the CD ROM Drive Redirection Step Description 1 There are two ways to start the CD ROM Drive Redirection One way is to use the Console Redirection toolbar The second way is to use the C...

Страница 67: ...M Drive Redirection Continued Step Description 2 Select whether you want to redirect the CD ROM drive or a CD image file Left click the OK button 3 Select the CD ROM Drive you want to redirect Left click the OK button CD ROM Drive Redirection will begin immediately Cont d ...

Страница 68: ...ontinued Step Description 4 If you used the Console Redirection toolbar to start the CD ROM Drive Redirection you will see the following Notice that the CDROM Drive Redirection icon changes If you used the dropdown menu there is a check next to the CDROM Redirection menu item Cont d ...

Страница 69: ...way is to use the Console Redirection toolbar Simply left click the CD ROM Drive Redirection icon The second way is to use the Console Redirection dropdown menu Left click the Console Redirection dropdown menu You will notice a check next to the CDROM Redirection menu item Left click the CDROM Redirection menu item to stop the CD ROM Drive Redirection 2 The Console Redirection status dialog box ap...

Страница 70: ...windows client to perform CD ROM drive and Floppy drive redirection Follow the steps in the table below to begin the Floppy Drive Redirection Step Description 1 There are two ways to start the Floppy Drive Redirection One way is to use the Console Redirection toolbar The second way is to use the Floppy Redirection dropdown menu Cont d ...

Страница 71: ...Drive Redirection Continued Step Description 2 Select whether you want to redirect the floppy drive or a floppy image file Left click the OK button 3 Select the Floppy Drive you want to redirect Left click the OK button Floppy Drive Redirection will begin immediately Cont d ...

Страница 72: ...ntinued Step Description 4 If you used the Console Redirection toolbar to start the Floppy Drive Redirection you will see the following Notice that the Floppy Drive Redirection icon changes If you used the dropdown menu there is a check next to the Floppy Redirection menu item Cont d ...

Страница 73: ...ay is to use the Console Redirection toolbar Simply left click the Floppy Drive Redirection icon The second way is to use the Console Redirection dropdown menu Left click the Console Redirection dropdown menu You will notice a check next to the Floppy Redirection menu item Left click the Floppy Redirection menu item to stop the Floppy Drive Redirection 2 The Console Redirection status dialog box a...

Страница 74: ...ce redirection Using an image file is desirable because it is faster than redirecting from the actual floppy disk It is also more convenient to have a series of floppy images stored on a CD or on a local or networked hard disk drive Step Description 1 Open the Floppy Image Creator program 2 Select Create an Image file from a Floppy Media and left click the Next button Cont d ...

Страница 75: ...ppy drive that you want to create the floppy image from Select a location where you want the image to be stored and give it a file name In this example the file name is SampleImage dat Left click the Start button to begin the floppy image creation 4 A progress dialog box opens displaying the status of the image creation Cont d ...

Страница 76: ... Step Description 5 Once the floppy image is created a confirmation dialog box opens Left click the OK button 6 Congratulations You have successfully created a floppy image to use to during device redirection Left click the Exit button to close the Floppy Image Creator program Cont d ...

Страница 77: ...ng a Floppy Image to a Floppy Disk Follow the steps in the table below to transfer a floppy image to a floppy disk Step Description 1 Open the Floppy Image Creator program 2 Select Transfer an Image file from a file to a Floppy Media and left click the Next button Cont d ...

Страница 78: ...e to a Floppy Disk Continued Step Description 3 Left click the Browse button to locate the floppy image file that you want to copy to the floppy disk 4 In this example the file name is SampleImage dat Left click the image file to select it and left click the Open button Cont d ...

Страница 79: ...ction Continued Transferring a Floppy Image to a Floppy Disk Continued Step Description 5 Left click the Start button to begin the image transfer to the floppy disk 6 A progress dialog box opens displaying the status of the image transfer Cont d ...

Страница 80: ...y Disk Continued Step Description 7 Once the floppy image is transferred a confirmation dialog box opens Left click the OK button 8 Congratulations You have successfully transferred a floppy image to a floppy disk Left click the Exit button to close the Floppy Image Creator program Cont d ...

Страница 81: ...r Left click Stop Console Redirection Note You can press the ALT key and the T key to stop Console Redirection Note You can left click on the Stop Redirection icon on the toolbar to stop Console Redirection 2 The following Console Redirection message box will appear 3 Once Console Redirection has stopped you can close both the Console Redirection window You can also leave the window open and start...

Страница 82: ...st system remotely Name Icon Description Reset Left click this button to reset the host system Power Off Left click this button to power down the host system Power On Left click this button to power up the host system Power Cycle Left click this button to power cycle the host system Current System State none This displays the power status of the host system It can either be in an On state or Off s...

Страница 83: ...e firmware upgrade process is a crucial operation Make sure that the chances of a power or connectivity loss are minimal when performing this operation Note You can use the Cancel button at this time to abort the upgrade process By doing so the MegaRAC G3 card resets itself except in Step 1 of 4 Note Once you enter into Flash Mode and choose to cancel the firmware flash operation the MegaRAC G3 mu...

Страница 84: ...ued Updating Your MegaRAC G3 s Firmware Follow the steps in the table below to update your MegaRAC G3 s firmware Step Description 1 Left click the Enter Upgrade Mode button 2 The following dialog appears Preparing to upgrade firmware Please wait Cont d ...

Страница 85: ...77 Upgrade Firmware Continued Updating Your MegaRAC G3 s Firmware Continued Step Description 3 Left click the Browse button to locate the firmware IMA update file 4 Locate the firmware file and select it Left click the Open button Cont d ...

Страница 86: ...ued Updating Your MegaRAC G3 s Firmware Continued Step Description 5 Left click the Upload button to go to the next step 6 The MegaRAC G3 firmware wizard will begin to check the existing firmware against the firmware file you are trying to load Cont d ...

Страница 87: ...ft click the Cancel button WARNING ALWAYS CHOOSE THE COMPLETE FLASH OPTION Not choosing the Complete Flash option can cause improper flashing when upgrading to certain versions Note Even if you choose to cancel the firmware flash operation the MegaRAC G3 must be reset This means that you must close the Internet browser and log back onto the MegaRAC G3 before you can perform any other types of oper...

Страница 88: ...e The MegaRAC G3 will reset itself You must close the browser and reconnect to the MegaRAC G3 once this process is complete 11 After the Firmware Upgrade Wizard has been completed successfully the MegaRAC G3 will automatically reset itself This is done in order for the image upgrade to take effect You cannot perform any other operation within your current Internet browser session Close your Intern...

Страница 89: ...eset MegaRAC G3 is used to reset your MegaRAC G3 card Follow the steps in the table below to reset your MegaRAC G3 card Step Description 1 Left click the Manage menu item and then the Reset MegaRAC G3 menu item 2 A confirmation dialog box opens Left click the OK button to verify that you want to reset the MegaRAC G3 card Cont d ...

Страница 90: ... G3 User s Guide 82 Reset MegaRAC G3 Continued Step Description 3 The MegaRAC G3 card resets itself You are prompted to close Internet Explorer and log back into the MegaRAC G3 card Left click the Close button ...

Страница 91: ... you to configure how alerts are sent Date Time This menu item allows you to configure the time on the MegaRAC G3 card Serial Port This menu item allows you to configure Serial Over LAN access on your MegaRAC G3 card SSL Certificate This menu item allows you to upload a Digital Certificate and Private Key to the MegaRAC G3 card Note The MegaRAC G3 does not support pass phrase encrypted certificate...

Страница 92: ...AC G3 Note The default administrator is root It is prudent for you to change the root password Description This field displays the Username s description that you entered when you created the account for each Username in the list Add Button This button allows you to add and configure a new user account to your MegaRAC G3 Remove Button This button allows you to eliminate an account from your MegaRA...

Страница 93: ...assword must be at least eight characters long Confirm your password by entering your password again in the Confirm Password field Note The password must be a minimum of eight characters and a maximum of 32 characters Use a mixture of alphanumeric and special characters for better security The password is case sensitive Assign permissions and access rights After you enter the new administrator s i...

Страница 94: ...o remove an account Step Description 1 Left click an account from the Username field Once the account that you want to remove is highlighted left click the Remove button 2 A confirmation dialog box opens Left click the OK button to confirm deletion or left click the Cancel button to cancel Cont d ...

Страница 95: ...s access rights and properties Step Description 1 Left click an account from the Username field Once the account you want to view and edit is highlighted left click the Properties button 2 Here you can change the password description permissions and access rights After you have viewed and edited the account information left click the OK button ...

Страница 96: ...ble describes the information listed in this subsection in detail Item Description MAC Address This field displays the MegaRAC G3 s MAC address This field allows you to configure the MegaRAC G3 s IP address statically or dynamically Configuration Method Obtain IP address automatically This option allows the MegaRAC G3 s IP to be configured by a DHCP server dynamically Cont d ...

Страница 97: ...is option is selected IP Address This field allows you to set the MegaRAC G3 s IP address Subnet Mask This field allows you to set the Subnet Mask The MegaRAC G3 resides on Gateway This field allows you to set the MegaRAC G3 s Gateway access address Apply Button This button allows you to save your configuration Note You are prompted to close your Internet browser and reconnect to the new IP addres...

Страница 98: ...e Firewall Settings dialog box opens Here you can enter IP addresses to block or allow You can also specify which ports to block or allow Left click the Blocked Sites tab to enter a range of IP addresses that you want to block Left click the Trusted Sites tab to enter a range of IP addresses that you want to always allow Cont d ...

Страница 99: ...allows the MegaRAC G3 to accept or ignore ports 1 through 65535 Ports Range This setting allows you to select the specific range of ports that you want the MegaRAC G3 to accept or ignore Starting Port This field allows you to enter the first port of the port range that you want the MegaRAC G3 to accept or ignore Ending Port This field allows you to enter the last port of the port range that you wa...

Страница 100: ...e 92 Alert Notification Left click the Alert Notification menu item to configure how alerts are sent from the MegaRAC G3 card The Alert Notification dialog box opens Here you can set SNMP destinations and email destinations ...

Страница 101: ...ck the Date Time menu item to configure the date and time on your MegaRAC G3 card The Set Date Time dialog box opens Here you can set the current date and time on your MegaRAC G3 card You can also have it synchronized with a Network Time Protocol NTP server ...

Страница 102: ...94 Serial Port Left click the Serial Port menu item to configure the serial port on your MegaRAC G3 card The Serial Port Settings dialog box opens Here you can set the baud rate data bit parity stop bits flow control settings ...

Страница 103: ...RAC G3 The Upload SSL Certificate dialog box opens Here you can upload an SSL Certificate and SSL Private Key to use when accessing your MegaRAC G3 Use the Browse button to search for your SSL Certificate or Private Key Both types of files have a PEM file extension Note The MegaRAC G3 does not support pass phrase encrypted certificates Cont d ...

Страница 104: ... your MegaRAC G3 securely using the following format in your IP Address field from your Internet browser https your MegaRAC G3 s IP address here For example if your MegaRAC G3 s IP address is 192 168 0 30 enter the following https 192 168 0 30 Notice the s after http Note You must accept the certificate before you are able to access your MegaRAC G3 again ...

Страница 105: ...AC G3 card The following table is a pictorial description of how to load an SDR and Soft Processor SP File Note Server Health is an OEM version feature Step Description 1 The menu bar on the top bar of the GUI has a series of section buttons Left click on the Configure dropdown menu and then left click the PMCP File Upload menu item ...

Страница 106: ...MegaRAC G3 User s Guide 98 Step Description 2 The Host Health Monitoring Files dialog box opens Left click the Browse button Cont d ...

Страница 107: ... we are using an American Megatrends motherboard so we will select the AMI folder Note You can create your own SDR and Soft Processor SP Files using the Platform Management Configuration Program PMCP tool Note The Choose File browse window differs from operating system to operating system However the procedure is similar 4 Select the SDR and Soft Processor SP File with the BIN file extension and l...

Страница 108: ...n 5 Left click the Upload button 6 Once the SDR and Soft Processor SP File is uploaded you are prompted with verification that the SDR and Soft Processor SP File uploaded 7 Select the Soft Processor SP file with the BIN file extension and left click the Open button Cont d ...

Страница 109: ... Left click the Upload button 9 Once the Soft Processor SP file is uploaded you are prompted with verification that the Soft Processor SP file uploaded You can close the Host Health Monitoring Files dialog box by left clicking the close icon on the upper right corner of the dialog box ...

Страница 110: ...3 User s Guide 102 IPMI Configuration Left click the IPMI Configuration menu item to configure the MegaRAC G3 card to read data from an onboard baseboard management controller BMC on the motherboard server board ...

Страница 111: ...Chapter Four Using Your MegaRAC G3 103 Server OS Monitoring Recovery Left click the Server OS Monitoring Recovery menu item to configure operating system monitoring and recovery methods ...

Страница 112: ...o view the health information of the MegaRAC G3 card Event Log This menu item allows you to view and clear the event logs Server Health This menu item allows you to view the host system s health information based on the sensor readings and platform management configuration information General Information This menu item allows you to view general information about the MegaRAC G3 Last Saved Crash Sc...

Страница 113: ...Chapter Four Using Your MegaRAC G3 105 MegaRAC Health Left click the MegaRAC Health menu item to view the health information of the MegaRAC G3 card ...

Страница 114: ...MegaRAC G3 User s Guide 106 Event Log Left click the Event Log menu item to view and clear the event logs ...

Страница 115: ... Four Using Your MegaRAC G3 107 Server Health Left click the Server Health menu item to view the host system s health information based on the sensor readings and platform management configuration information ...

Страница 116: ...ware Build Date This field gives the MegaRAC G3 s build date It is in the following format MONTH DAY YEAR Firmware Build Time This field gives the MegaRAC G3 s build time It is in the following format HOUR MIN SEC Firmware Description This field displays a short description of the firmware Floppy Firmware Version This field displays the floppy emulation firmware version Cont d ...

Страница 117: ...or not CD ROM redirection is available Virtual Keyboard Mouse This field displays the type of emulation is used for the keyboard and mouse USB emulation is not available in this version of MegaRAC G3 KVM over IP Support This field displays whether or not KVM over IP is supported General Information Detailed Versions Parameter Description Parameter This column gives the name of the parameter Value ...

Страница 118: ...ost system You will be prompted to login Note The maximum size that the Crash Screen image can be is 50 Kb Because of this only one Crash Screen image can be saved Also only text based crashes can be captured Graphics based freezes and lock ups are not captured to the Crash Screen program Note You cannot flush a captured Crash Screen image from the MegaRAC G3 card s memory It will automatically be...

Страница 119: ...onnector IDT Spring Box Molex Part Number 22 44 6031 Berg Electronics Discrete Crimp to Wire FCI Part Number Latch Housing 65039 035 Tin Lead Pins 75653 005 Berg Electronics Discrete Crimp to Wire FCI Part Number Latch Housing 65039 035 Tin Lead Receptacles 47747 000 Berg Electronics Discrete Crimp to Wire FCI Part Number Latch Housing 65039 035 Tin Lead Pins 75653 005 All Wires Must Be 28 AWG A T...

Страница 120: ...MegaRAC G3 User s Guide 112 ...

Страница 121: ...tem or from a client system The client system is the system that will connect to the MegaRAC G3 card remotely through the network This is basically WinCuri with a GUI To run the G3ConfigApp program double left click the G3ConfigApp exe icon located in either of the following directories on your MegaRAC G3 CD CDROM RemoteTools Win32 CDROM ServerAgent Win32 2 The following window appears If you are ...

Страница 122: ...Card IP Type in your user name and password in the appropriate fields and left click on the Ok button Note You must know the MegaRAC G3 card s IP address before running the G3ConfigApp program from a remote system Run the G3Seek program to find the MegaRAC G3 card s IP address 4 The following G3ConfigApp Dialog window appears The G3ConfigApp Dialog window allows you to manage users configure the n...

Страница 123: ...MegaRAC G3 card s user list The user name must be no more than eight characters long Remove Button The Remove button allows you to delete an existing administrator from the user list Simply highlight the account name that you want to remove and left click the Remove button Properties Button The Properties button allows you to view and edit an existing administrator s record Exit Button The Exit bu...

Страница 124: ...iption for this account Password You can use this field to enter the account password Note The password must be a minimum of eight characters and a maximum of 32 characters Use a mixture of alphanumeric and special characters for better security Confirm Password You must reenter the password The Confirm Password field allows you to reenter the user s password Permissions You can select the permiss...

Страница 125: ...you want to change the user s password New Password After you check the Change Password box you can use this field to enter the new password Note The password must be a minimum of eight characters and a maximum of 32 characters Use a mixture of alphanumeric and special characters for better security Confirm Password You must reenter the new password The Confirm Password field allows you to reenter...

Страница 126: ... Method The Configuration Method buttons allows you to select the network configuration method You can choose either Obtain IP address automatically DHCP or Use the following IP address STATIC method IP Address The Internet Address field allows you to specify a new IP address when you use a STATIC configuration method Subnet Mask The Network Mask field allows you to specify a new network mask when...

Страница 127: ...s field displays your current MegaRAC G3 card s MAC address New MAC Address The New MAC Address field allows you to specify a new MAC address Apply Button The Apply button allows you to set the MegaRAC G3 card with the MAC address that you entered into the New MAC Address field Reset the card now Button The Reset the card now button allows you to reset the MegaRAC G3 card s firmware Exit Button Th...

Страница 128: ...MegaRAC G3 User s Guide 120 ...

Страница 129: ...card Note Your MegaRAC G3 card must be write enabled before you can flash an image to it Confirm that pins one and two on jumper JP11 are shorted on your MegaRAC G3 card Note The firmware upgrade process is a crucial operation Make sure that the chances of a power or connectivity loss are minimal when performing this operation Button Description Card Settings Left click the Card Settings button to...

Страница 130: ...ons are explained in the table below Button Description Stop The Stop button allows you to stop searching the network for active cards in Recovery Mode Refresh The Refresh button allows you to start searching the network again for MegaRAC G3 cards MAC addresses in Recovery Mode Select The Select button allows you to specify the highlighted MegaRAC G3 card s settings You can specify the MegaRAC G3 ...

Страница 131: ...w settings are stored in the Windows registry automatically Note When you specify the MegaRAC G3 card it is advisable to set the MAC address back to the one indicated on the sticker physically located on the back of the MegaRAC G3 card s PCB IP Address This field allows you to specify your MegaRAC G3 card s IP address The IP address you assign is only valid during Recovery Mode Netmask This field ...

Страница 132: ... Flash Information button to get flash information Program Write Flash Button Left click the Program Write Flash button to continue with the flashing function 4 Back Button Left click the Back button to go to the previous screen 5 When you left click the Get Flash Information button the Flash Information screen appears Note Pay special attention to the size of the Erase Block Size in Kbytes You ne...

Страница 133: ... left click the Program Write Flash button the Flash Dialog screen appears Left click the Select an Image to flash button to select an image IMA to flash Note Make sure that the file attributes of the image file are NOT Read Only If they are you will receive and the following error message Left click the Open button to select the image Cont d ...

Страница 134: ...ash has occurred If you select Full Image you also have the option to flash the Boot Loader Select the Flash Block Size You can find this information from the Get Flash Information button under the Erase Block Size in Kbytes field Left click the Confirm Flash button to confirm and complete the flashing function 8 The Progress indicator window opens 9 The following window opens when the flash is su...

Страница 135: ...ng screen resolutions lower than 1024x768 This happens when you use both console redirection and the physical terminal on the host system Clarity Image Normal Blurry Symptom The MegaRAC G3 card s VGA chip has both a digital and analog signal See the picture below The digital signal is the FPD The analog signal is the Monitor Cont d ...

Страница 136: ...log signal is set lower than 1024x768 for example 800x600 the MegaRAC G3 card s video controller will use ratio metric expansion to bring the screen to 1024x768 Because of this the screen will become blurry Solution To correct this set the screen resolution on the host system to 1024x768 ...

Страница 137: ...et the sensor information In order to make the BMC come out of that state the system needs to be rebooted The BMC s I2C address should never be set to 0x21 that is not a valid address 0x20 is the correct address for almost all BMCs If it is not the BMC or motherboard provider must supply the correct one Many BMCs feature a reset button that can be used to reset the BMC only That button can be used...

Страница 138: ... and the host system s main board and chassis The wall AC adapter must be connected to the MegaRAC G3 card in order for power control options to operate properly Complete Flash Problem Deciding whether to do a Complete flash instead of selecting individual modules during a firmware upgrade Symptom After flashing the new firmware to the MegaRAC G3 there are unexpected errors Solution Whenever there...

Страница 139: ...nector at JP2 Once the external 9 pin serial port connector is installed and secured to the chassis attach the null modem cable as illustrated below MegaRAC G3 I O shield view MegaRAC G3 external 9 pin serial port connector The USB cable must be connected from the MegaRAC G3 s USB port to the host system s USB port The null modem cable must be connected from the MegaRAC G3 s external serial port c...

Страница 140: ... you are using is enabled 3 Enter the Remote Access Configurations menu 4 Set the Remote Access setting to Serial 5 Set the Serial Port Number to COM1 or COM2 depending on the serial COM port you are using 6 Set the Serial Port Mode baud rate you desire By default it is set to 19200 8 n 1 7 If available you can set the Post Boot Support option When enabled the MegaRAC G3 attempts to output the DOS...

Страница 141: ...Appendix E Serial Over LAN 133 ...

Страница 142: ......

Страница 143: ...gaRAC G3 card to the client as well as from the client to the MegaRAC G3 card 6577 TCP SSL CURI API Same is used for SSL Bi directional Data sent from the MegaRAC G3 card to the client as well as from the client to the MegaRAC G3 card 161 UDP SNMP V3 Access Bi directional Data sent from the MegaRAC G3 card to the client as well as from the client to the MegaRAC G3 card 3072 UDP Trap out port Outgo...

Страница 144: ...MegaRAC G3 User s Guide 136 ...

Страница 145: ...Appendix G MAC Address Map 137 Appendix G MAC Address Map MAC Address Location Description 00 40 D9 02 9B 3C Server Room Rack 2 5 Windows 2003 Advanced Server Mail Server ...

Страница 146: ...MegaRAC G3 User s Guide 138 Notes ...

Страница 147: ...low MOUSEC 1 RPM 118 299 11 28 01 16 43 mouseconfig 4 22 1 i386 rpm README PDF this file The first file can be downloaded from the following website http www redhat com support errata RHBA 2001 062 html Check Your AMIBIOS Settings Check your system BIOS to verify that the OnBoard USB and Legacy USB options are Enabled If not the USB devices cannot function USB Keyboard You will be able to redirect...

Страница 148: ...nd add the following text in the ServerLayout section InputDevice mouse1 SendCoreEvents Next add a new InputDevice section after another InputDevice section as shown below Section InputDevice Identified Mouse1 Drive mouse Option Protocol IMPS 2 Option Device dev mouse Option ZaxisMapping 4 5 EndSection 3 If linking to XF86_SVGA If the X links to usr X11R6 bin Xwrapper or usr X11R6 bin XF86_SVGA ed...

Страница 149: ...ion Features 109 General Information Detailed Versions 109 H Hardware Setup 131 132 Host System USB Mouse and Keyboard Considerations for Linux 7 x 139 I If linking to XFree86 140 Installing AMI Virtual Floppy Drivers on Microsoft Windows Operating Systems 12 13 14 Installing Your MegaRAC G3 Card 3 Introduction 1 IP Address Range 37 38 39 IPMB Intelligent Platform Management Bus 8 IPMI Configurati...

Страница 150: ...43 Setting up Internet Explorer 46 47 48 49 Solution 128 129 130 SSL Certificate 83 95 96 Staring Redirection 50 51 Start CD ROM Drive Redirection 52 58 59 60 Start Floppy Drive Redirection 52 62 63 64 Step 1 Unpack the MegaRAC G3 Card and check jumper settings 4 5 6 Step 2 Plug in the MegaRAC G3 Card into the Host System and Attach Internal Cables 7 8 9 10 Step 3 Connect External Cables 11 Step 4...

Страница 151: ...Index 143 ...

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