21
PROBLEM
POSSIBLE CAUSE
SOLUTION
5. Remote control
does not work
1. Low batteries.
2. Not aiming control
correctly.
3. Defective remote
control and /or sensor.
1. Replace batteries in
remote control.
2. Aim control at sensor located directly
behind glass screen in center of unit just
above logs.
3. Replace remote control and/or sensor.
6. Fireplace will not
come on when
switch is flipped
to on
1. Fireplace is not plugged
in to an electrical outlet.
2. Control failure.
3. Breaker tripped.
1. Check plug.
2.
Call a qualified service techni- cian.
3. Reset breaker.
7. Heater does not
provide heat
when turned on.
1. Thermal switch has
been tripped.
2. Wiring is loose.
3. Heater is defective.
1.
Turn unit off and unplug unit for 10
minutes. Plug back in and turn unit on. If
plug cannot be reached, follow directions
for tripped circuit breaker.
2. Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
3. Replace heater.
8.
Touch Panel /
Remote Control
do not work
The front glass is moved
or not secured properly.
Unplug the appliance, if the appliance is
recessed to the wall, shut off house circuit
breaker. Ensure the front glass is in the
correct location and is sitting flat to the
appliance touch panel. after 15 seconds,
plug or turn on the appliance to reset it.
CAUTION: TO REMOVE THE GLASS, YOU WILL NOTICE TWO SCREWS ON FRONT
BOTH SIDES (RIGHT AND LEFT) OF THE FIREPLACE. ONCE THE SCREWS ARE
REMOVED, SLIDE THE GLASS UP AND AWAY FROM THE FIREPLACE. ONCE THE
BOTTOM FRAME PLATE IS REMOVED, YOU WILL NOTICE ONE FLAME MOTOR ON
RIGHT SIDE WHERE THE ROD SHOULD BE IN PLACE WITH THE RUBBER PLUGS.
PLEASE REMEMBER TO ALWAYS HAVE THE UNIT DISCONNECTED PRIOR TO
ANY WORK, ALWAYS LAY GLASS AS WELL AS THE UNIT ON A TOWEL OR OTHER
MATERIAL NOT TO DAMAGE PARTS/FRAME.
THIS ENTIRE PROCESS SHOULD NOT TAKE LONGER THAN 20-30 MINUTES
1
630611_
