20
AMBE USER MANUAL - SQUARE 30
B
TROUBLESHOOTING
WARNING
DISCONNECT THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY
SERVICE. ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND
REPAIR THIS ELECTRIC APPLIANCE.
PROBLEM
POSSIBLE CAUSE
SOLUTION
1. Fireplace turns
off and will not
turn on
1. Fireplace has
overheated and safety
device has caused
thermal switch to
disconnect or home
circuit breaker has
opened.
1. Reset switch by turning main power
switch off and waiting 10 minutes then
turning it back on or reset circuit breaker.
2. Flame is not
moving
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place.
1. Inspect wiring for loose con- nections.
2.
Call a qualified service techni- cian to
replace flame motor.
3. ”Flame Rod” out of place due to rough
transit/handling of the product. This
issue can be corrected as simple as
removing the glass, flipping the fireplace
upside down, removing a set of screws
that are holding the bottom frame plate
and placing the flame rod back into
place.
3.
Flame is not
visible
1. Wiring is loose.
1. Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
2.
Push the flame button to high.
4.
Log set and/or
embers are not
glowing
1. Wiring is loose.
2.
Ember is in off mode.
1. Disconnect from power source and
inspect wiring for loose connections and
repair or replace if necessary.
2.
Ensure the ember button is pressed until
on high.
