70
TROUBLESHOOTING
OUTDOOR UNIT ERROR CODES
ClimateTalk
Fault Code
PCB LED
Display
Transmitted
ClimateTalk Message
Thermostat Fault
Probable Causes
Corrective Actions
12
E12
OD CTRL FAIL1
Indicates a general memory error.
●
High electrical noise
●
Faulty control board
●
Replace control board if necessary
13
E13
HI PRESSURE C
(C = CRITICAL)
This error indicates the equipment is
experiencing frequent high pressure
faults.
●
Blocked/restricted condenser coil and/or
lines
●
Stop valve not completely open
●
Overcharge
●
Outdoor fan not running
●
High pressure switch (HPS) inoperable
●
Faulty TXV
●
Faulty control board
●
Check and clean condenser coil and/or lines
●
Check the opening of stop valve, should be full open;
Repair/replace if needed
●
Check refrigerant charge level; Adjust if needed
●
Check outdoor fan motor & wiring; Repair/replace if
needed
●
Check the adjustment of TXV; Replace if needed
●
Replace control board if necessary
14
-
HI PRESSURE M
(M = MINOR)
This error indicates the equipment is
experiencing frequent high pressure
faults. Control has determined continued
operation is acceptable. This indicates
they may be a problem with the
equipment.
●
Blocked/restricted condenser coil and/or
lines
●
Stop valve not completely open
●
Overcharge
●
Outdoor fan not running
●
High pressure switch (HPS) inoperable
●
Faulty TXV
●
Faulty control board
●
Check and clean condenser coil and/or lines
●
Check the opening of stop valve, should be full open;
Repair/replace if needed
●
Check refrigerant charge level; Adjust if needed
●
Check outdoor fan motor & wiring; Repair/replace if
needed
●
Check the adjustment of TXV; Replace if needed
●
Replace control board if necessary
15
E15
LOW PRESSURE C
This error indicates the equipment is
experiencing frequent low pressure
faults.
●
Stop valve not completely open
●
Restriction in refrigerant lines
●
Low refrigerant charge
●
Refrigerant leak
●
Low pressure sensor inoperable or not
properly connected
●
Faulty TXV
●
Indoor fan motor not functioning correctly
●
Faulty control board
●
Check the opening of stop valve, should be full open;
Repair/replace if needed
●
Check for restrictions in refrigerant line;
Repair/replace if needed
●
Check refrigerant charge level; Adjust if needed
●
Test for system leaks using leak test procedure
●
Check the connection to low pressure sensor;
Repair/replace if needed
●
Check the adjustment of TXV; Replace if needed
●
Check indoor blower motor & wiring; Repair/replace if
needed
●
Replace control board if necessary
16
-
LOW PRESSURE M
This error indicates the equipment is
experiencing frequent low pressure
faults. Control has determined continued
operation is acceptable. This indicates
they may be a problem with the
equipment.
●
Stop valve not completely open
●
Restriction in refrigerant lines
●
Low refrigerant charge
●
Refrigerant leak
●
Low pressure sensor inoperable or not
properly connected
●
Faulty TXV
●
Indoor fan motor not functioning correctly
●
Faulty control board
●
Check the opening of stop valve, should be full open;
Repair/replace if needed
●
Check for restrictions in refrigerant line;
Repair/replace if needed
●
Check refrigerant charge level; Adjust if needed
●
Test for system leaks using leak test procedure
●
Check the connection to low pressure sensor;
Repair/replace if needed
●
Check the adjustment of TXV; Replace if needed
●
Check indoor blower motor & wiring; Repair/replace if
needed
●
Replace control board if necessary
17
E17
COMPRESSOR FAIL
This error indicates the equipment is
experiencing frequent compressor faults.
●
Stop valve not completely open
●
The compressor wire is lost phase
●
Compressor motor failure
●
Check the opening of stop valve, should be full open;
Repair/replace if needed
●
Check the wire between control board and
compressor
●
Inspect compressor motor for proper function;
Replace if necessary
18
E18
OD CTRL FAIL2
Indicates the control board may need to
be replaced.
●
Outdoor fan motor not connected properly
●
Faulty control board
●
Noise
●
Check wiring from Outdoor fan motor to control board;
Repair if needed
●
Replace control board if necessary
19
E19
PCB OR FAN FAIL
This error indicates the equipment is
experiencing frequent outdoor control
board and/or motor faults.
●
Obstruction in fan rotation
●
Outdoor fan motor not connected properly
●
Outdoor fan not running
●
Faulty control board
●
Noise
●
Check and clean grille of any debris
●
Check wiring from Outdoor fan motor to control board;
Repair if needed
●
Check outdoor fan motor & wiring; Repair/replace if
needed
●
Replace control board if necessary
21
E21
EEV CTRL FAIL
This error indicates the equipment is
experiencing frequent low discharge
superheat faults.
●
Thermistors inoperable or improperly
connected
●
Faulty TXV
●
Faulty control board
●
Check the connection to thermistors; Repair/replace if
needed
●
Check the adjustment of TXV; Replace if needed
●
Replace control board if necessary
22
E22
HI DISCH TEMP
This error indicates the equipment is
experiencing frequent high discharge
temperature faults.
Discharge thermistor is not put on
correct position.
●
Discharge thermistor inoperable or
improperly connected
●
Discharge thermistor is put on incorrect
position or off
●
Low refrigerant charge
●
Overcharge
●
Faulty compressor
●
Check discharge thermistor resistance and
connections; Repair/replace as needed
●
Check discharge thermistor position
●
Check refrigerant charge level; Adjust if needed
●
Check the compressor; Repair/replace if needed
23
E23
DISCH TEMP FAIL
The control has detected that the
Discharge Temperature Sensor is out of
range.
●
Discharge thermistor inoperable or
improperly connected
●
Check discharge thermistor resistance and
connections; Repair/replace as needed
24
E24
HPS OPEN
The high pressure switch is open.
●
High pressure switch (HPS) inoperable
●
Check resistance on HPS to verify operation; Replace
if needed
25
-
AIR SENSOR FLT
The outdoor air temperature sensor is
open or shorted.
●
Faulty outdoor thermistor sensor or
disconnect
●
Inspect and test sensor; Replace sensor if needed
26
E26
PRESSURE SENSOR
The control determines that the pressure
sensor is not reacting properly.
●
Low pressure sensor inoperable or not
properly connected
●
Check the connection to low pressure sensor;
Repair/replace if needed
28
E28
COIL TEMP FAIL2
The control has detected that the
Outdoor Coil Temperature Sensor is out
of range.
●
Outdoor coil thermistor inoperable or not
properly connected
●
Check the connection to OD coil thermistor;
Repair/replace if needed
29
E29
LIQ TEMP FAIL
The control has detected that the Liquid
Temperature Sensor is out of range.
●
Liquid thermistor inoperable or not properly
connected
●
Check the connection to liquid thermistor;
Repair/replace if needed