Altusen KN1000, Руководство пользователя

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167
Windows
Problem Resolution
When I log in, the browser
generates a
CA Root
certificate is not trusted ,
or a Certificate Error
response.
1. The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See
Trusted Certificates , page 161, for details.
2. You can eliminate this message by importing a certificate
issued by a recognized third party certificate authority
(see
Obtaining a CA Signed SSL Server Certificate ,
page 55).
After I import the site’s
certificate, I still get a
message warning me
about the site when I log
in. Certificate security checking noticed a certificate address
mismatch – however the certificate can be trusted. You can
click
Continue to the website (not recommended) to go on,
or you can disable mismatch checking. See Mismatch
Considerations , page 164 for a complete explanation of this
topic.
Remote mouse pointer is
out of step. 1. Check the status of the Mouse DynaSync Mode setting
(see Mouse DynaSync Mode , page 102). If it is set to
Automatic , change the setting to Manual and refer to the
information provided.
2. If you are in Manual mode, use the AutoSync feature
(see Video Settings , page 89), to sync the local and
remote monitors.
3. If that doesn't resolve the problem, use the Adjust Mouse
feature (see Adjust mouse , page 81) to bring the pointers
back in step.
4. If the above fails to resolve the problem, refer to Addi-
tional Mouse Synchronization Procedures , page 171, for
further steps to take.
Part of remote window is
off my monitor. Use the AutoSync feature (see Video Settings , page 89), to
sync the local and remote monitors.
Virtual Media doesn’t
work. This problem sometimes arises on older computers. Get the
latest firmware version for your mainboard from the
manufacturer and upgrade your mainboard firmware.
Under Virtual Media, I can
mount an ISO file, but I
cannot access it. Virtual Media under the WindowsClient only supports ISO
files less than 4G.Bytes. If the ISO file is 4GBytes or greater
it cannot be accessed.
My antivirus program
reports that there is a
trojan after I access the
KN1000 with my browser
and then open the
Windows Client Viewer. The Windows Client Viewer uses an ActiveX plugin
(windows.ocx) that some antivirus programs mistakenly see
as a virus or trojan. We have tested our firmware extensively
and found no evidence of a virus or trojan. You can add the
plugin to your antivirus program’s White List and use the
Viewer safely. If you are reluctant to use the Windows Client
Viewer, however, you can simply use the Java Client
Viewer, instead.