-- Call Detail Reporting Guide -- September 2000 -- Page 30 --
3. ShortCall View
Date:
07/17/2000
- 24 Hour Period
Trunk Number (PAD) Incoming Early Abandon Outgoing Short Duration
“0102” 235 5 104 3
“0103” 106 7 98 1
*
*
*
0204 0 0 38 5
0403 23 0 0 0
“ 0000”
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Issues: “0000” trunk pad is a problem for some reporting software --
Incoming calls can be declared early abandoned calls if the call duration is <2 secs.
Outgoing calls can be declared “early abandoned or short-duration” calls for the same duration.
Short calls can represent caller indecision or bad trunk ports (PBX or Central Office).
4. Out Call Route View
Date:
07/17/2000
- 24 Hour Period
Route Table Name Number Calls Ave. Call Duration Number Overflowed
Sprint 1 235 5 104
MCI 106 7 98
*
*
*
North Campus 5 0 0
South Campus 23 0 4
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