AltiServ User Guide
17
Teleph
one
Fe
at
ure
s
Workgroup Supervisor Features
2
Other Features
Feature
Dial
a
a <wg ext> = workgroup pilot extension number
Description
Workgroup
Silent Monitor
#59
+
<agnt
ext> +<wg
pwd> + 1
Listen to incoming or outgoing
calls in the specified workgroup.
Workgroup
Barge-in
#59
+
<agnt
ext> +<wg
pwd> + 2
Intervene in a conversation
between an agent and a caller or
callee.
Workgroup
Coach
#59
+
<agnt
ext> +<wg
pwd> + 3
Coach an agent without the other
party hearing you.
2
These features require a Triton Resource Board and system settings that allow monitoring,
barge-in, and coaching.
Feature
Dial
a
Description
Language Setting
#12
If your system has more than one language,
lets you set the language for voice mail
prompts.
Feature Status
Check
#22
Retrieves an announcement about currently
activated telephone features. In addition, the
dial tone
changes when the following features
are activated: Do Not Disturb, Call Forward-
ing, Remote Call Forwarding, Hands-Free
Mode, Dial Tone Mute Mode, Outside Call
Blocking (Operator only) and Operator Off-
line (Operator only).
Station Speed Dial
Setup
#25 <nn>
<phone
num> #
Program a station speed dial phone number
assigned to a 2-digit dialing number between
00 and 19. The phone number can be up to 20
digits, and must include all necessary digits
such as outside line access digit,
1
for out of
area numbers and the area code. When you
have finished, press
#
.
Hang up when done, or you can continue to set
up other speed dial numbers by pressing #
again.
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