42
AltiReport Manual
•
All WG(s) Inbound Calls
—Number of inbound workgroup calls answered
•
All WG(s) Outbound Calls
—Number of outbound workgroup calls made
•
Direct Inbound Calls
—Number of inbound direct calls answered
•
Direct Outbound Calls
—Number of outbound direct calls made
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2.
Содержание AltiReport
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