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AltiReport Manual
•
Calls—Total number of direct inbound calls that were put on hold
•
Talk—Total hold time on those direct inbound calls
•
Avg—Average hold time per call that was put on hold (Talk/Calls)
•
For calls sent to
VM
•
Calls—Total number of direct inbound calls sent to voice mail
•
Talk—Total time the caller was in voice mail
•
Avg—Average time spent in voice mail per call that went to VM (Talk/Calls)
•
Direct Outbound Calls
—Displays the following call statistics:
•
For
Connected
calls
•
Calls—Total number of direct outbound calls that were connected
•
Talk—Total talk time on those direct outbound calls
•
Avg—Average talk time per call (Talk/Calls)
•
For calls put on
Hold
•
Calls—Total number of connected outbound calls that were put on hold
•
Talk—Total hold time on those calls
•
Avg—Average hold time per call that was put on hold (Talk/Calls)
Data Source
All data from the tables AGENTSUMMARY1, AGENTSUMMARY2.
Содержание AltiReport
Страница 1: ...AltiReport Manual 12 2009 4510 0001 6 5 Update1...
Страница 48: ...44 AltiReport Manual Data Source All data from the tables AGENTPERWGSUMMARY1 AGENTPERWGSUMMARY2...
Страница 68: ...64 AltiReport Manual Data Source All data from the table WGSUMMARY...
Страница 108: ...104 AltiReport Manual...