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100 AltiReport Manual
DNIS Reports
This section describes DNIS reports.
3101 - DNIS Call Detail Report
Description:
Reports call detail information for the specified DNIS number.
Report Options
1. Select one or more DNIS numbers.
2. Specify a time range for the report.
3. Narrow the report to specific days of the week and a span of time (optional).
4. Click
Run Report to run the report.
5. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 56. This figure shows one record of a DNIS Call Detail Report.
Report Fields
•
Start Time —Time the call came in
• End Time —Time of disconnection
• Caller —Phone number of the caller
•
Agent —The agent who was rung
• Duration in Different Call States —Amount of time the call spent in different call
states (in hours:minutes:seconds):
• AA/IVR
• Queue
• Ring
• Talk
• Hold
• Record
• Start Priority —The priority number the call was first assigned
• Within SLT —Was answering time within the service level threshold, Yes or No?
(The Service Level Threshold is set in MaxAdmin > Workgroup Configuration >
General tab.)
• Exit State —The state the call was in at the time of disconnection
• Session ID —a unique number assigned by MAXCS to a call