Chapter 8
Troubleshooting
This chapter provides troubleshooting information.
Power LED OFF
If the power and other LEDs are OFF, do the following:
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Make sure the power adapter is properly connected to the router.
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Make sure you are using the 5Vdc power adapter supplied for this product. If the problem persists, there
might be a hardware problem. Contact technical support.
Status LED Never Blinks or LED Stays ON
If the router is powered ON, the Status LED should constantly blink after the power up sequence. If the Status LED does
not blink, first try resetting the router back to factory defaults by pressing and holding the Init button. If the error
persists, you might have a hardware problem. Contact technical support.
Testing the LAN Path to Your Router
To test the LAN connection to the router, do the following:
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Check the Ethernet wiring connection between your computer and the server.
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Use TCP/IP’s PING command to determine if the TCP/IP settings on both your computer and your server are
correct. For example, if your computer is a PC with Windows, then open an MS-DOS command window and
enter the following commands:
ping 192.168.123.254
This command assumes that the IP address of the router 192.168.123.254. If the router does not respond to the ping com-
mand, contact technical support.
Testing the LAN Path from your PC to a Remote Device
To test the LAN connection to a remote device, type in the PING -n 10 command followed by the IP address of a remote
device, such as your ISP’s DNS server. If the path is functioning properly, the remote device will send replies in response
to the PING command. If no replies are received, do the following:
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Make sure your PC has the IP address of your router as the default gateway. If the IP configuration of your
PC is assigned by DHCP, this information will not be visible in the control panel network utility. Start the Run
window and run winipcfg to see if the IP address of the router appears as the Default Gateway.
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Make sure the network address of your PC (the portion of the IP address specified by the netmask) is
different from the network address of the remote device.
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Check the System Information table with the Web configuration tool to verify the WAN status. If the WAN
status is down, make sure your Cable/DSL modem is connected and operating.
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