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Rockwell Automation Publication 6177R-UM002E-EN-P - March 2017
Chapter 6
Troubleshoot the System
6. Click Hardware Monitor on the Advanced screen.
for what information is shown.
Use this menu to determine if there is an issue with internal voltages or
component temperatures.
Troubleshooting
Follow these steps to identify and isolate an issue with computer operation.
1. Shut down the computer by using the appropriate method for the
installed operating system.
Shut Down the Computer on page 34
for more information.
2. Disconnect power to the computer.
3. Disconnect all peripheral devices from the computer.
4. If a keyboard and mouse are used, verify that they are properly
connected.
5. If an external display is used, verify that it is properly connected.
6. Connect power to the computer. During POST, one of three events
occurs:
• The start-up process is completed.
• A nonfatal error occurs and the related error message is displayed.
• A fatal error occurs and the start-up process terminates.
If
Then
The computer starts
Reconnect all peripheral devices one at a time until the
issue occurs.
The issue is with a specific software or driver
Reinstall the software or driver.
The issue is not related specifically to software,
a driver, or a peripheral device
Proceed to
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