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Warranty terms
Our products are subject to strict quality control. If the dehumidifier you have purchased still does
not function properly, we regret this and ask you to contact our authorised customer service.
The warranty period is 2 years from the date of purchase. The guarantee applies to the country to
which the dehumidifier was delivered by the specialist dealer. During the warranty period, we will
repair or replace equipment that is defective due to defects in materials or workmanship, at our
option. Replaced equipment or parts of equipment become our property. The warranty services do
not extend the warranty period for replaced parts, nor do they initiate a new warranty.
Warranty claims must be asserted immediately after becoming aware of the defect within the
warranty period.
The following steps are necessary to assert the guarantee:
Please contact customer service by e-mail ([email protected]) and describe the problem.
Please include your name and invoice number on the proof of purchase.
If a return is agreed, return the unit securely packaged at your expense to Customer Service.
Enclose a copy of the proof of purchase on which you note the defect. If the defect is within the
scope of our warranty, you will receive a repaired or new device back postage paid.
Warranty claims are excluded for damages caused by:
- abuse or improper treatment
- External influences (moisture, grease, heat, overvoltage, dust, etc.)
- Failure to observe the safety precautions applicable to the device.
- Non-observance of the operating instructions
- Use of force (e.g. impact, shock, fall)
- Interventions not performed from the service address authorized by us
- arbitrary attempts at repair
- Returned in packaging that is not safe for transport.
Furthermore, filter inserts and batteries are not covered by any warranty as they are
consumables.
Defects or damage to the device that are not (or no longer) covered by the warranty will be
repaired against reimbursement of costs if necessary. For an individual offer, please contact
our customer service. In this case the shipping costs are at your expense.
© Händlerbund e.V. (erstellt von Rechtsanwalt Andreas Arlt, Stand: 12.12.2011)
Содержание AEF2000
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