40
41
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible
to other users.
•
Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 2.5
hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•
Adjust the brightness of the screen as appropriate
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used
for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing, or running other complex
applications�
•
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action*�
•
After Factory reset is performed you need to enter the original
Google account credentials that were used on this device before
Factory data reset. Otherwise you will not be able to use the
device. If you don’t remember your Google account credentials
please complete Google account recovery procedure. In case you
don’t succeed in it - please apply to authorized repair center, but
remember that it will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/message me, I just see
missed calls/messages notifications on display�
•
Please check if Interruptions/Do not disturb mode is activated on
your device. If it is activated you can see a “Star”
symbol (for
Android OS 5.X version) or icon
(for Android OS 6.X version)
displayed on notification panel. In this case you need deactivate
Interruptions/Do not disturb mode. To do it just press volume
up or down key and select “All” (on Android 5.X) or modify it in
Settings àSound & notifications àInterruptions ( for Android 5.X) or
Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that I
don’t remember or don’t know due to this device has been
used by another person before and I can’t get this password/
code/key from him/her�
•
Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to
apply authorized repair center and it will not be regarded as
warranty case
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2016 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
