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My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
I cannot find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the Volume
Up/Down key.
•
Check the network strength .
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an alcatel accessory.
When I select a number from my contacts, the number
cannot be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server center number or your MMS profile with your
operator.
•
The server center may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent
has been activated.
•
Check that your computer meets the requirements for Smart
Suite Installation.
