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Troubleshooting & Maintenance
Important:
Always unplug the appliance from the power socket during cleaning and maintenance .
Never use any sharp instruments or abrasive substances, soap, household cleaner, detergent or wax polish for
cleaning .
Clean the external surfaces with a damp soft cloth only . Never use abrasive products or solvents as it may damage
the appliance .
Troubleshooting
In the unlikely event of difficulties with your appliance please follow the trouble shooting guide below .
If the problem persists, contact the retailer if the machine is still under guarantee .
Customer helpline: 0870 600 3030
Problem
Reason(s)
Solution(s)
No Power
• Power cable not connected to wall socket
• Make sure the plug is connected
No Picture
• TV not set to the correct input
• SCART cable improperly connected
• Set to the correct input channel
• Re-connect the cable
No Sound
• SCART cable improperly connected
• Audio output setting not correct
• Non compatible DTS audio track selected .
• Re-connect the cable
• Set to the correct mode
• Press the AUDIO button repeatedly
to cycle through the available audio
tracks .
Distorted Picture
• Disc is dirty
• In fast forward or rewind mode
• Clean the disc or try another disc
• Picture distortion can occur during
this function . It is normal .
Unable to Play
• No disc in the tray
• Disc not loaded properly
• Disc is dirty
• Setup menu obscures the picture
• Insert a compatible disc
• Check the disc loaded
• Clean the disc
• Press the SETUP button to close the
menu
Remote not working
• Batteries low
• Object obstructing the sensor
• Remote too far away from the DVD
• Replace the batteries
• Move the object
• Move closer
Care & maintenance