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Updating Software
Warning: Check on the AJA Video website for software updates:
http://www.aja.com/en/support/kona/mac/kona-3/
If any are available, download the file and read any associated instructions prior to installing
the software.
Support
When calling for support, first check over your system configuration and ensure everything
is connected properly and that current Final Cut presets and Easy Setups match what you
are trying to do. Even if you cannot find the cause of the problem, having this information at
hand will help when you call Apple or AJA Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer where you
purchased the product. AJA dealers offer product support for many service requirements.
If the problem is a Final Cut Pro operational issue, Power Mac system issue, or Xserve RAID
issue, then call Apple Customer Support for help.
If the problem is an AJA Video KONA 3 issue, then contact AJA Video Customer Support
using one of the methods listed below:
Contacting by Mail Address:
180 Litton Drive, Grass Valley, CA. 95945 USA
Telephone: 1.800.251.4224 or 1.530.274.2048
Fax: 1.530.274.9442
Web: http://www.aja.com
Support Email: [email protected]
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